Sofitel Philadelphia at Rittenhouse Square 4.5 stars

Customer review rating (ALL Rating) 4.5/5 3,270 reviews

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Description

Hotel extras

This sophisticated downtown hotel is conveniently situated in the thriving shopping and dining district of Rittenhouse Square. Explore art and culture nearby at impressive exhibits including The Barnes Foundation and the Philadelphia Museum of Art.

Our accommodation(s)

Hotel location

Sofitel Philadelphia at Rittenhouse Square

120 South 17th Street
19103 Philadelphia
United States

GPS:39.95078, -75.168998

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  3,270 reviews

TripAdvisor Rating  4.5/5  4,470 reviews

Certificate of excellence 2023

Not up to expectations

TripAdvisor rating 4.0/5

Myglutenfreeguide TripAdvisor review

Hotel is currently being renovated, which detracted from our experience. The main beds are good but the sofa beds are absolutely terrible and very uncomfortable. If travelling with kids go for two double beds rather than the sofa bed option. The hotel has a great location, but we felt it was overpriced. The interiors are quite old fashioned, but hopefully they are addressing this in their revamp. It's a nice hotel, but just not comparable to other hotels in the same price range that we stayed in during our trip.

Lovely Stay

Customer review rating 4.5/5

J Couples - Confirmed reviews ALL

As per usual the linens were fresh, and the room was immaculate. The only thing I would have done was flushed before we checked in, as the bathroom had clearly not been fully looked over before being made available for guests. Mistakes happen and this is my favorite hotel in the city so I'm not too worried.

Bonjour Jess N., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Very good, but…

Customer review rating 4.0/5

Mt Business - Confirmed reviews ALL

Lovely hotel, despite the construction. Staff was very courteous and friendly. The not so good part? That valet service needs a lot of help! 38 minutes for our car. Yes, we needed to catch a flight.

Bonjour Mario T., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive your feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

Customer review rating 1.5/5

Anonymous Business - Confirmed reviews ALL

The completion of the lobby cap ex has taken too long. This as you are aware negatively impacts the F&B deliverables. The rooms are also getting tired and the lobby renovations upon completion will only reinforce this issue as there is such a dark differentiation between the contemporary color palette utilized in the lobby as compared to the dark and aging corridors and rooms color palette.

Bonjour John, Thank you for taking the time to tell us about your experience at the Sofitel Philadelphia at Rittenhouse Square. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Sofitel Hotels & Resorts, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Pierre Jotterand General Manager

Friendly staff

Customer review rating 5.0/5

Lori P. Families - Confirmed reviews ALL

Stayed 2 nights . Very clean room. Very quiet. Asked for an extra blanket and it was delivered promptly. Great staff

Bonjour Lori P., We very much appreciate your comments regarding your stay at the Sofitel Philadelphia at Rittenhouse Square. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Pierre Jotterand General Manager

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Other web-users rate our hotel

  • 795 reviews 9.4/10 Location
  • 1,638 reviews 7.5/10 Room
  • 1,732 reviews 8.2/10 Service
  • 24 reviews 5.3/10 WiFi
  • 577 reviews 6/10 Cleanliness
  • 409 reviews 5.9/10 Vibe
  • 350 reviews 4.1/10 Amenities
  • 220 reviews 7.4/10 Breakfast

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