Novotel Zurich City-West 4 stars

Customer review rating (ALL Rating) 4.2/5 1,224 reviews

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Description

Hotel extras

  • Hygiene and safety: our hotel is ALLSAFE certified

  • Easy access from the airport and downtown

  • Event hotel with natural light and high-speed internet

  • Pool & gym with the latest cardio and calisthenics equipment

  • Fun and excitement in 2 escape rooms

Our accommodation(s)

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Hotel location

Novotel Zurich City-West

Schiffbaustrasse 13, Am Turbinenplatz
8005 ZURICH
Switzerland

GPS:47.38923, 8.51656

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

THE FLAVE OF ZURICH

THE FLAVE is a unique place which captures the local aromas and tastes of a city, turning them into a culinary experience for its guests.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  1,224 reviews

TripAdvisor Rating  4.0/5  1,659 reviews

Solid Experience and good value in a overinflated city.

Customer review rating 4.5/5

Richard Business - Confirmed reviews ALL

I’ve spent many years staying at this hotel and it’s been consistently good. This is due to the team. There are many observed corporate driven changes that would put me off of not for the likes of Ali on the night desk who’s never turned me away and always taken care of me and David and the breakfast team who’ve put up with my morning routine and always have a smile to start the day. Rates are in excess of global norms for standard but that’s Switzerland, and City west is still good value for the welcome, location and convenience. But, removing room service, all the silly greenwashing initiatives and general “Covid” service reductions that still hang around while room rates increase are noticeable across the brand and all hotel chains. E.g electricity is 99.99% co2 free and costs nothing in CH yet the AC and Heating is locked down under the false statement of co2 reduction…. Maybe I’m an old traveler but we are still the ones travelling and we know what’s going on… Not allowing loyalty when corporate or business booked is unreasonable. I insist they add the number and record the stay to show my loyalty and get nothing for it. Corporates will never book direct and hard times are coming. You should record all stays no matter how they are booked and offer bonus or special content for booking direct. My corporate rate more than compensates for the loss in booking fee. Otherwise 7 years at city west has generally been a pleasure.

Dear Richard, Thank you for taking the time to share your feedback about your experience at Novotel Zurich City West. We truly appreciate your loyalty and the many years you have chosen to stay with us. We are delighted to hear that our team members, especially Ali at the night desk and David and the breakfast team, have consistently provided you with excellent service. We will make sure to pass on your kind words to them, as they will be thrilled to know that they have made a positive impact on your stay. We understand your concerns regarding the room rates but the room service is working 24/24. If you received different information please let me know. We appreciate your understanding of the challenges faced by the hospitality industry during these unprecedented times. Regarding loyalty programs, we value your loyalty and apologize for any inconvenience caused. Regarding the direct booking, it is a group strategy. The indirect booking are not rewarded because we are paying commission to Online platform. The objective is to convince our guest that it is better to book directly to us than via Online platform which are taking enormous commission. Thank you once again for your continued support over the past 7 years. We are grateful for your kind words and look forward to welcoming you back to Novotel Zurich City West in the future. Warm regards, Christophe B. General Manager

Clean and friendly

Customer review rating 4.5/5

Nathalie Business - Confirmed reviews ALL

My stay was 4 nights long for a work trip. The hotel and my room were well-appointed and clean. All the staff was extremely friendly and professional - especially those greeting guests at breakfast. The location was ideal and an easy walk to transport and great restaurants. I will definitely stay here again!

Dear Nathalie, Thank you for your kind review of your recent stay at Novotel Zurich City West. We are delighted to hear that you found our hotel and your room well-appointed and clean. Our team takes great pride in providing excellent service, so your compliments about our friendly and professional staff, are truly appreciated. We are also glad that you found our location convenient and enjoyed the nearby transport and restaurants. We look forward to welcoming you back on your next work trip. Best regards, Julia Pfleiderer Deputy Manager

Amazing staff

Customer review rating 5.0/5

Lalit C. Business - Confirmed reviews ALL

Amazing staff and clean rooms. Enjoyed the stay..

Dear Lalit c., thank you for your kind words about our amazing staff and clean rooms. We are delighted to hear that you enjoyed your stay with us. Your positive feedback is greatly appreciated. We hope to welcome you back to Novotel Zurich City West again soon. Best regards, Julia Pfleiderer Deputy Manager

Missed experience

Customer review rating 3.0/5

Marcin M. Business - Confirmed reviews ALL

I know Novotel hotels from high standards and excellent customer service. Unfortunately, I cant say it was the same experience this time, mainly because of poor quality of room I eas given. I can somehow understand additional adjustments for disabled people, but I disagree to call it as high standard when it deserves to replacement long time ago. Room I was given was definitely not like from your posters. Bathroom looked like hospital room for late '80, dusty air-condition was not encouraging and overal I felt this room (and probably whole hotel) was refreshed to be kinda modern, but you won't cover old dusts with paint. Breakfast was completely disappointing, again poor quality, cold , small variety, but high price in exchange. Nice and smooth service at reception desk was only one positive I will remember.

Dear Marcin M., Thank you for taking the time to share your feedback with us. We appreciate your loyalty to the Novotel brand and we are sorry to hear that your recent experience did not meet your expectations. We understand that the room you were given did not live up to the high standards that you have come to expect from Novotel hotels. While we do make adjustments to accommodate disabled guests, we apologize if these adjustments did not meet your personal preferences. We appreciate your feedback regarding the room condition and we will take it into account for future improvements. Regarding the breakfast, we apologize for the disappointment you experienced. We strive to provide a wide variety of high-quality options, and we are sorry if we fell short on this occasion. Your comments will be shared with our team to ensure that we continue to enhance our breakfast offerings. We are glad to hear that you had a positive experience with our reception desk service. We will pass along your kind words to the team, as they work hard to provide a smooth and pleasant stay for our guests. Thank you once again for bringing these matters to our attention. We value your feedback and hope to have the opportunity to welcome you back in the future for a more enjoyable stay. Warm regards, Julia Pfleiderer Deputy Manager

Nice and strongly recommend it

TripAdvisor rating 5.0/5

Alexandros M Friends getaway - TripAdvisor review

Breakfast was very good. Alexandra in the bar was very friendly. Reception also friendly and always willing to help. General accommodation was very nice with clean rooms.. Close to the city center. Great value for money. Definitely visit again and strongly recommend it.

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Other web-users rate our hotel

  • 584 reviews 8.6/10 Location
  • 771 reviews 6.1/10 Room
  • 823 reviews 7.6/10 Service
  • 13 reviews 6.8/10 WiFi
  • 381 reviews 5.1/10 Comfort
  • 377 reviews 7.4/10 Breakfast
  • 330 reviews 7.1/10 Cleanliness

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