Novotel Zurich City West hotel

"Great value accommodation in Zurich"

11th October 2012, Edward R, London, United Kingdom

I thought everything was supposed to be expensive in Zurich!! This pleasant surprise might be the exception to the rule. I stayed with 2 friends in a triple executive room, and taking advantage of a special offer on the Accor website, got 3 nights for the price of 2. Came to £299 in total. Wasn't too sure about location, but in fact it is fine. 40 minutes walk to old town or 10 minutes on tram line 4. Some excellent restaurants (La Salle) within minutes, if you don't want to go into town. Room itself was standard Novotel, but being brand new, it felt better than I'd expected. Nespresso coffee machine was a nice feature you don't always get in a Novotel. Only when we checked out and declared that we'd taken one drink from the mini-bar, were we told the minibar is complimentary in the executive rooms!

"Great Value....."

25th August 2012, lightmandxb, Muscat, Oman

I stayed with family in Novotel Zurich City-West between 8 to 15 August and truly felt very comfortable. Easily reachable from Zurich Main Railway Station by Tram 4, which was available every 7 to 10 minutes. Service was quite good and the staff were very polite and friendly. Had a little difficulty with the entertainment system hanging few times. Breakfast was quite a good spread and tasty too. As was a longer stay, would have been happier if the menu was not repeated exactly the same every day. In totality, this is one hotel that I would definitely recommend both family and business traveler alike. This was by far the best place that we stayed during this entire Euro Trip.

Management responseDear GuestWe very much appreciate your positive comments regarding your stay at the Novotel Zurich City West.I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel.
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"About Hotel and convenience"

24th July 2012, novotel_12, Mumbai (Bombay), India

Excellent hotel to stay. Visitor can travel to any place from its location by TRAM NO. 4. Staff is courteous.

Management responseWe very much appreciate your positive comments regarding your stay at the Novotel Zurich City West. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel.
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"Great Hotel and Interesting, Off-beat (Yet Convenient) Location"

25th May 2012, lostenroute, Chicago, Illinois, U.S.A.

This is a higher-end hotel, however at the lower end of Zurich Accor/Novotel/Mercur price ranges. Probably because it is a good 20 to 30 minute walk from the Hauptbahnhof (main train station). (In fact it is located on a tram line direct to the HB and is is within a brief walk to the S16 train to the airport; we didn't know that at the time.) Surrounded by an interesting (and clean, safe) Indian and East Asian neighborhood and several over-the-top urban renewal projects (City West). Everything in the hotel, which was beautiful, worked. Breakfast was a good deal at 22 CHF. Staff could not have been nicer. Room modern, immaculate. Pet friendly (we have a cat who travels). Would stay here again - while not cheap, a bargain and in a very interesting and transportation-enabled location. Only bad thing was that it was purportedly reserved at a bargain under United Airlines corporate rate - imagine my chagrin when the 200 CHF rate we paid was exactly the walk-in posted rate (!). Jack & Winslow.

Management responseThank you for taking the time to answer our questionnaire.We very much appreciate your positive comments regarding your stay at the Novotel Zurich City West. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Regarding the gym area we'll hand over your comment to our technical department. Positive feedback from satisfied clients is our greatest reward - thank you.We look forward to welcoming you again at Novotel.
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"Nice Hotel"

5th May 2012, gfsieong, Amstelveen, The Netherlands

We liked the hotel very much :location with easy access to public transportation ; Clean, modern rooms ; good service.One remark : the airconditioning was still set on wintermode until June, they said. So we could not cool the room...outside temperature was 28 degrees, inside the room 31 degrees Celsius!

Management responseThank you for taking the time to answer our questionnaire.We very much appreciate your positive comments regarding your stay at the Novotel Zurich City West. I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you.We look forward to welcoming you again at Novotel with a fine working AC.Sincerely,
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"Great for kids and parents!"

13th April 2012, zandtwillemijn, London, United Kingdom

Loved the open space in the lobby so that kids can play and parents can have a drink. Great outside space (with swings!) which is enclosed, so safe. The room was decent size.

Management responseThank you for taking the time to answer our questionnaire.We very much appreciate your positive comments regarding your stay at the Novotel Zurich City West.I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you.We look forward to welcoming you again at Novotel.
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"Very good althoug not in down town"

21st March 2012, Neosal, ZH

Hotel located in the former industrial area of Zurich. About 8 tram stops (20 min.) from the main station. Modern business area. Room was clean. Service a bit slow sometimes. Pricing / quality of the service a little bit too expensive. For 7 nights stay below 200.00 Swiss Francs/night would have been more adequate in my eyes.....

Management responseThank you for taking the time to answer our questionnaire. We very much appreciate your comments regarding your stay at the Novotel Zurich City West.I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.Feedback from clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel.
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"GOOD HOTEL !"

15th March 2012

Not being downtown, it is not an issue, very accessible from the airport 10 minutes by train, Very easy access to the downtown or lake by tramway 15 Minutes. with swimming pool, kids love it. Nice Hotel, Friendly personnel.

Management responseWe very much appreciate your positive comments regarding your stay at the Novotel Zurich City West.I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel.
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"Business Travel"

27th February 2012, Hudson, New Hampshire, USA

Normally, when traveling to Zurich I stay at the Novetel, and have have been satisfied with the room and service. This time however, my trip was not so pleasant. My first night I experienced bed bugs - my room was changed but I was still concerned with this problem in another bed. I was not pleased with the hotel management as no one apologized for this - they only seemed embarrassed for the hotel. Not one manager took me aside to offer anything for my inconvenience - ONLY when I asked - did someone respond.

Management responseThank you very much for your comments. Please accept once again our deepest apologies for this awkward occurrence. Be assured that all professional measures have been taken successfully to eradicate those undesirable individuals and unique case in all the hotel. As a sign of apology & reparation about this incident, we offered you a complimentary night & courtesy points. We trust you will remain Novotel regular guest and look forward to welcoming you soon again in our establishment. Patrick Bonnaure, General Manager
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"Loved the pool"

15th September 2011, CodyYew, Singapore, Singapore

Modern & clean hotel.Loved the pool, except I suspect they had forgotten to switch on the pool's heating on day 2 to 4 when i stayed in the hotel. Day 1 was warm & super lovely. Very refreshing to take a dip in the pool after a long day!I had free internet in the Executive room, but unfortunately it was not working on day 2 to 4. Reception said the internet for the entire hotel was down, but yet there was no technician on hand to rectify the problem.Luckily they had computers on the ground floor lobby for guests to use, tho those computers were also being used by non-guests as i had witnessed.

Management responseThank you very much for your positive response. We are happy that you enjoyed your stay. Unfrotunately we have had some technical problems with our pool heating system and our wireless connection in the hotel rooms during your stay. These problems are solved now and we will be happy to offer you all expected services during your next stay at Zurich. We hope this will be soon.Your Novotel-Team
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"Nice Hotel"

8th September 2011, amethystDevon, devon

This hotel is well situated for both tram and railway. It is what you would expect from any Novotel across the world - it's just a shame that our air con unit was argumentative! The staff were friendly and efficient. We enjoyed our stay.

"Very, very good."

8th September 2011, Innsbruck, Austria

I liked: central, being at the heart of Zurich-West, breathtakingly clean, neat and tidy, everywhere. I did not like: all the extras for car park, breakfast etc. and when you pile these up, it is not that cheap, even for Zurich. The air conditioning was not efficient at all.

Management responseThank you very much for your positive feedback. We are happy that you enjoyed your time in Zurich. Our air conditioning system has a range between 18°C and 24°C which normally cools the room sufficiently. We apologize for the inconvenience it may have caused. We hope the welcome you again soon at the Novotel Zurich City-West.Your Novotel-Team
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