Novotel Zurich City-West hotel

"Nice Hotel"

5th May 2012, gfsieong, Amstelveen, The Netherlands

We liked the hotel very much :location with easy access to public transportation ; Clean, modern rooms ; good service.One remark : the airconditioning was still set on wintermode until June, they said. So we could not cool the room...outside temperature was 28 degrees, inside the room 31 degrees Celsius!

"Great for kids and parents!"

13th April 2012, zandtwillemijn, London, United Kingdom

Loved the open space in the lobby so that kids can play and parents can have a drink. Great outside space (with swings!) which is enclosed, so safe. The room was decent size.

Management responseThank you for taking the time to answer our questionnaire.We very much appreciate your positive comments regarding your stay at the Novotel Zurich City West.I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you.We look forward to welcoming you again at Novotel.
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"Very good althoug not in down town"

21st March 2012, Neosal, ZH

Hotel located in the former industrial area of Zurich. About 8 tram stops (20 min.) from the main station. Modern business area. Room was clean. Service a bit slow sometimes. Pricing / quality of the service a little bit too expensive. For 7 nights stay below 200.00 Swiss Francs/night would have been more adequate in my eyes.....

Management responseThank you for taking the time to answer our questionnaire. We very much appreciate your comments regarding your stay at the Novotel Zurich City West.I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations.Feedback from clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel.
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"GOOD HOTEL !"

15th March 2012

Not being downtown, it is not an issue, very accessible from the airport 10 minutes by train, Very easy access to the downtown or lake by tramway 15 Minutes. with swimming pool, kids love it. Nice Hotel, Friendly personnel.

Management responseWe very much appreciate your positive comments regarding your stay at the Novotel Zurich City West.I have shared your comments with the team, so that they are aware of their contribution in helping to satisfy you and meet your expectations. Positive feedback from satisfied clients is our greatest reward - thank you. We look forward to welcoming you again at Novotel.
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"Business Travel"

27th February 2012, Hudson, New Hampshire, USA

Normally, when traveling to Zurich I stay at the Novetel, and have have been satisfied with the room and service. This time however, my trip was not so pleasant. My first night I experienced bed bugs - my room was changed but I was still concerned with this problem in another bed. I was not pleased with the hotel management as no one apologized for this - they only seemed embarrassed for the hotel. Not one manager took me aside to offer anything for my inconvenience - ONLY when I asked - did someone respond.

Management responseThank you very much for your comments. Please accept once again our deepest apologies for this awkward occurrence. Be assured that all professional measures have been taken successfully to eradicate those undesirable individuals and unique case in all the hotel. As a sign of apology & reparation about this incident, we offered you a complimentary night & courtesy points. We trust you will remain Novotel regular guest and look forward to welcoming you soon again in our establishment. Patrick Bonnaure, General Manager
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"Loved the pool"

15th September 2011, CodyYew, Singapore, Singapore

Modern & clean hotel.Loved the pool, except I suspect they had forgotten to switch on the pool's heating on day 2 to 4 when i stayed in the hotel. Day 1 was warm & super lovely. Very refreshing to take a dip in the pool after a long day!I had free internet in the Executive room, but unfortunately it was not working on day 2 to 4. Reception said the internet for the entire hotel was down, but yet there was no technician on hand to rectify the problem.Luckily they had computers on the ground floor lobby for guests to use, tho those computers were also being used by non-guests as i had witnessed.

Management responseThank you very much for your positive response. We are happy that you enjoyed your stay. Unfrotunately we have had some technical problems with our pool heating system and our wireless connection in the hotel rooms during your stay. These problems are solved now and we will be happy to offer you all expected services during your next stay at Zurich. We hope this will be soon.Your Novotel-Team
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"Nice Hotel"

8th September 2011, amethystDevon, devon

This hotel is well situated for both tram and railway. It is what you would expect from any Novotel across the world - it's just a shame that our air con unit was argumentative! The staff were friendly and efficient. We enjoyed our stay.

"Very, very good."

8th September 2011, Innsbruck, Austria

I liked: central, being at the heart of Zurich-West, breathtakingly clean, neat and tidy, everywhere. I did not like: all the extras for car park, breakfast etc. and when you pile these up, it is not that cheap, even for Zurich. The air conditioning was not efficient at all.

Management responseThank you very much for your positive feedback. We are happy that you enjoyed your time in Zurich. Our air conditioning system has a range between 18°C and 24°C which normally cools the room sufficiently. We apologize for the inconvenience it may have caused. We hope the welcome you again soon at the Novotel Zurich City-West.Your Novotel-Team
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"Novotel West Zurich"

4th August 2011, Chicago

We stayed in Zurich for two nights over a weekend after taking the Glacier Express. This hotel was a tram ride from the downtown train station. Their web site says to take trams 4 or 13 to Escher-Wyss platz, but it is considerably closer to the hotel to just take tram 4to its next stop, Forrlibuckstrasse, particularly if you have luggage. The Novotel shares a building with an Ibis, but the rooms were clean and comfortable, and the check-in was fast and friendly. We had booked a 2 nights-for-the-price-of-one special; not sure if they are just for weekends or a limited time. The breakfast seemed too expensive, but there was a fruit basket in our room; not sure why, we don't have great status in A-club, just a normal member. The internet is free by cable, and worked 80% of the time. You have to pay for wireless, except in the lobby. I didn't have a Swiss plug, but they lent us one at the desk. It was a good experience.

Management responseThank you very much for your positive feedback. We always try to do our best to fulfill our guests wishes. As of December 2011 Tram line 4 will stop directly in front of the hotel so no more walks will be needed. To optimize our service we are negotiating a free WIFI solution in the future with our provider. Until then WIFI will be free in all public areas and three Apple working stations can be used in the Lobby. We hope to welcome you again soon in Zurich.Your Novotel-Team
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"thanks"

27th June 2011, moscow

your hotel is very good hotel(very good location,very good service). And I can stay in your hotel with my family because you have family room. My be price is very expensive...I plan to use your hotel netwotk in future.Thank you

Management responseThank you very much for your positive feedback. We are very happy that you have had a great time with your family. Zurich is definitely a precious destination but we always try to offer a fair price policy to our guests. We hope to welcome you again soon.Your Novotel-Team
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"Alternate to central Zurich"

21st June 2011, Kismet9, Las Vegas

Easy walk to tram to downtown. Neighborhood has restaurants and a Migros as well as a great gym within Puls5 just across the square. If you are picking up or dropping a Hertz rental car, the Hertz office is just two tram stops away - and it is located at a gas station! Just be aware that the gas station is self-serve and USA issued credit cards may not work. However, you can use cash (bills only, no change). Business hotel with patio for drinks or dining.

Management responseThank you very much for your positive feedback. We are happy to hear that you have had a pleasant stay with us. We hope to welcome you again soon in Zurich.Your Novotel-Team
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"Not bad but not very helpful"

6th June 2011, Liverpool

Reasonably cheap for Zurich. Quite a nice hotel, clean and stylish, particularly the communal areas - lobby and restaurant etc. The room was basic but fine. It was however small and cramped. We had a double bed and a double sofa bed, leaving almost no room for a cot so it was a bit of a squeeze. I asked the staff if there was a different room with a double and single to give us more space but they would not, or could not help. In this and in all other respects, the staff were somewhat officious. They were unhelpful and often rude. I'm afraid we had no positive contact with any member of staff.The breakfast was very good, the pool was small and the outdoor play area was simply a few swings.The location appears poor as it is industrial and there is a lot of building work but it is only a few minutes to the city and having lived in Zurich previously, I know that this is also a trendy clubbing area and quite alive on a Saturday night. First impressions can be a bit daunting though.All in all, I would recommend it, it is just a pity about the staff.

Management responseThank you very much for your feedback. We always improve our service level to offer our guests a satisfying stay. Zurich City-West is the upcoming business district of Zurich. This process will mostly be finished in December 2011. We hope to welcome you again soon at the Novotel Zurich City-West.Your Novotel-Team
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"Solutions"

5th June 2011, Jessheim

Novotoel Zurich City West Hotell in Zurich is a hotell who finds solutions for the customer. The Hotell is also comfortable and has offers for most needs. The staff is understanding and helps. Best regards, Frode D. Homb, Blåveisringen 11b, 2052 JESSHEIM

Management responseThank you very much for your positive feedback. We are very pleased that you have had a comfortable stay. We hope to welcome you again soon at the Novotel Zurich City-West.Your Novotel-Team
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"Poor Service and bad breakfast"

27th May 2011, Paris

The new guy of the room service do not speak english and that is very annoying... The girl that usually works there is very good...The dinner carte of the room service is very poor... The eggs at breakfast are really disgusting...It is a shame because the rest is perfect.

Management responseThank you very much for your feedback. We always improve our service quality to fulfill our guest wishes. We assure you will experience this on your next stay at the Novotel Zurich City-West. We hope to welcome you again soon.Your Novotel-Team
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"Would recommend"

7th April 2011, Jericho

Second visit to this property in 3 trips to Zurich. Hotel is nicely maintained with all the necessary amenities. Not chic but nice. In a slightly "off beat" part of city but once you get to know the area...safe, good restaurants nearby, clubs for young people and not far from the tram to get you to heart of Zurich and beyond. If you are looking for elegance, this is not it but a good value if that is possible in a major city in Switzerland...good business hotel and for younger couples who want a nice place to stay.

Management responseThank you so much for your comments. We are glad that you've enjoyed your stay in our Hotel!Hope to see you soon again in Zurich!
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"poor value"

17th February 2011, Concord (Toronto)

I've stayed at the Novotel on previous business trips and found it good value. However on this business trip, I had reservations at Novotel for 2 days (Sunday and Friday) and found the value was extremely poor. Due to ongoing hotel renovations, the gym was closed, there was dust/mess in the reception area, however the prices were the same (actually higher than previously)! When your guests are inconvenienced or have fewer amenities, the price should be temporarily LOWER to reflect the actual situation.

Management responseWe are sorry for the disagreement cause to the partly renovation of the hotel. Today I am please to let you know the all renovations have been completed, and we hope to see you again at the Novotel Zurich City-West!
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"Standard hotel, but under construction (as of Jan 2011)"

6th February 2011, California

When I arrived I found the lobby under construction, smelling a little bit of paint. The room was OK. Wired Internet connection is available in the room. Located kind of out of the way of the main pedestrian areas of Zurich, but nothing is ever very far in Zurich anyway.

Management responseThank you for your comments! Our renovations are completed. We are pleased that you have enjoyed your stay at the hotel! Hope to see you again in Zurich!
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