ibis budget Toulouse Centre Gare 2 stars

Customer review rating (ALL Rating) 4.2/5 1,498 reviews

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Description

Hotel extras

  • Meeting room for max. 13 people

  • Certified ALLSAFE - Enhanced hygiene measures.

  • Enjoy breakfast on the terrace

Our accommodation(s)

Hotel location

ibis budget Toulouse Centre Gare

27 Boulevard des Minimes
31200 TOULOUSE
France

GPS:43.615608, 1.44492

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

Breakfast on tray (served in the breakfast room): unlimited (hot/cold drinks, croissants, baguette, rustic bread, jams, spreads, honey, cereals, compote, fruit, butter, cheese, yogurt)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  1,498 reviews

TripAdvisor Rating  3.5/5  1,396 reviews

Worrying lack of control

Customer review rating 2.0/5

C G. Solo - Confirmed reviews ALL

Had a late arrival to check in the room I had reserved. Found out that someone else was registered to the room with my name. I had already received the invoice by mail. The reception desk did not realise the issue until the person eventually opened the door and indicated he was not me ( of course). The hotel reception then work with the other person so that a proper registration is processed. I had to wait for their discussion to be over before I could eventually enter another bedroom (01:30 am) Obviously, on the morning breakfast I faced an issue because I was not the person associated to the room number listed. I had to explain the situation to the reception desk . The hotel expressed excuses but did not offer anything to compensate.

Monsieur G., C’est avec une attention particulière que nous avons pris connaissance de vos commentaires à la suite de votre séjour à ibis budget Toulouse Centre Gare. Nous vous présentons nos excuses pour l’inconvénient rencontré et nous vous remercions d’avoir pris le temps de nous écrire. Nous sommes très soucieux d’offrir des services de qualité à nos clients, pour les améliorer vos commentaires nous sont très précieux. La Direction de l’hôtel a été immédiatement informée de vos remarques. Elle a sensibilisé l’ensemble de son équipe afin d’éviter que la situation ne se reproduise. Conscients que les désagréments rencontrés ont altéré la qualité de votre séjour, nous souhaitons vous rembourser la totalité de votre séjour soit 68.22€ que nous remboursons sur la carte bancaire qui a servi à la réservation. Malgré cet incident, nous espérons garder votre confiance et restons à votre écoute. Nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. La Direction IBIS BUDGET TOULOUSE CENTRE GARE

Not worth it

Customer review rating 0.5/5

Anonymous Families - Confirmed reviews ALL

Staying in this hotel is absolutely not very comfortable to sleep in. Bed is super uncomfortable, and has got a plastic mattress cover that makes the bedsheets slides off the bed. Not a single English Channel on tv. Breakfast is too early and too early to finish (0…) . My son got told off for putting the yogurt in a glass instead in a bowl, only because he spills a TINY drop and the woman behind the counter said “this is not ok, look at what you’ve done”. I thought to myself how dare she speaks to us so rudely…We are a paying customer and if my son would like to put the yougurt in a glass then that’s ok and as for you woman, you can wipe it down yourself and that’s your job!! Will never stay to any Ibis hotel ever!!!! Date of stay: February 2024

Dear BEVERLY B., Thank you for taking the time to tell us about your experience at the ibis budget Toulouse Centre Gare. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis Budget, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. Regarding breakfast times are from 6:00 a.m. to 9:30 a.m. during the week and from 6:00 a.m. to 10:30 a.m. on weekends Best regards. Sincerely, La Direction IBIS BUDGET TOULOUSE CENTRE GARE

location far from public transport

Customer review rating 4.0/5

Sandra B. Families - Confirmed reviews ALL

Friendly staff, clean environments, easy parking but far from public transport

Dear SANDRA B. ANDRADE, We very much appreciate your comments regarding your stay at the ibis budget Toulouse Centre Gare. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We have 2 bus lines a few meters from the hotel: bus 27 and bus 15 which drop you off at the station where you have the metro. Next time, don't hesitate to ask for information at reception. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, La Direction IBIS BUDGET TOULOUSE CENTRE GARE

Yes, good stay, almost totaly satisfaid yet but...

Customer review rating 4.5/5

Ferro P. Solo - Confirmed reviews ALL

very satisfied with my room in this hotel, a fairly satisfactory quality ratio, clean, recent painting of the room, new electrical installations, comfortable bed, unlimited breakfast, very friendly and helpful staff, welcoming and attentive, ...only two negative points...it's noisy, the bedroom door doesn't isolate the noise from the corridor enough and you can hear everything, the window that you can't open enough to ventilate the room, I recommend this almost perfect hotel! (room 419)

Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, La Direction IBIS BUDGET TOULOUSE CENTRE GARE

Good short stay

Customer review rating 5.0/5

Anonymous Friends - Confirmed reviews ALL

Checkin was easy and pleasant. Room clean and warm

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