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ETAP HOTEL Marseille Timone - hotel reviews in Marseilles
Hotel code: 2514
Accorhotels.com customer reviews in partnership with TripAdvisor
"A good hotel to sleep in"
2nd April 2012, Beirut, Lebanon
High ratio Price / Quality hotel.The staff was very helpful, kind and welcoming.The location is not in the city center but the tram station is 100m away where you can get to the city center in 5 to 10 minutes time.
"horrible experience with customer service"
15th June 2011, london
Firstly, when I arrived on sunday (05/06/2011) 11.35AM, no receptionist was available for 45 minutes. I am aware of the irresponsibility of the french people but it is unacceptable.Secondly, no phone in the room, to contact the receptionist from the room.Thirdle, the key pad in the room was not working, on 2nd day, I called the receptionaist she seems to be angry with me, but it ultimately opened by her fine french touch!!!!.Fouth but not least, my last night experience was horrible. I reached hotel at about 9.45-10pm, soaking with rain. The door key pad is not working again. I called the receptionsist . He said he is not receprionist, he is a security. Off course, he tried with keys but no success. He offered me key to stay a next room, I said my drees are there , how can I sleep with my wet office dress. He behaved more badly and said it is not his responsibility to sort out the key.But after 45 min arguement and try, I gave up and accepted the other room key. I was assured that the door would be opened thatnight and I would be called .I slept with my wet suits in next room!!!Next morining, I wake up suddenly and found it is already 8.15am.I jumped to the reception, she does not know anything about last night, she started arguing with me again,. it seemed to me it is my fault that the key is not working. I said I will call the police if she is not able to sort out. I insistently told her I would like to spek to the manager as well. Now she pretend she does not know any english. She asked me to sit on reception , I said without brushing the teeth how can I have my breakfast.At last another rude technician came to break the lock.Good experence in Marseille. Best experience in ETAP HOTEL. Never ever ETAP HOTEL, may be not even Marseille.I know nothibng will happen, just to dilute my anger.
Hotel address
69, Boulevard Sakakini13005 MARSEILLE
FRANCE
How to reach the hotel
GPS :N 43° 17' 42.87'' E 5° 24' 2.66''
Contact the hotel
- Tel. (+33)892680483
- Fax. (+33)491497915
