hotelF1 Metz Centre Devant les Ponts

Customer review rating (ALL Rating) 3.3/5 226 reviews

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Description

Our accommodation(s)

Hotel location

hotelF1 Metz Centre Devant les Ponts

9 Rue Périgot
57050 METZ
France

GPS:49.129227, 6.161357

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wi-Fi

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  3.3/5  226 reviews

TripAdvisor Rating  2.0/5  86 reviews

Terrible experience

Customer review rating 0.5/5

Wouter Families - Confirmed reviews ALL

Check in machine printed ticket with room number and code of a room that was already occupied by other guests. Nobody at the reception and had to book another room with my creditcard. Next morning reception guy said that money back is no option. He promised to send a voucher but didn't do this. Terrible customer service, an absolute disgrace. Shame on you Accor!

Worst experience ever

TripAdvisor rating 1.0/5

Anne Birkefeldt T TripAdvisor review

This is by far the worst hotel experience I have ever had. This incident occurred in October 2020. We arrived late at night and got our rooms (numbers and codes) When we went to our rooms it smelled like someone was smoking weed. We had booked three rooms for the night. One could not open with the code we got, one could not lock the door and one was already occupied. I went to the front desk to get it sorted out, but the person who checked us in had left for the night. So without ever having used the rooms we left the ‘hotel’. I wrote a complaint and asked for our money back. It was a matter of €120. It took 20 mails over a period of 2 years before I finally got a refund.

nice location

Customer review rating 4.0/5

B. D. Families - Confirmed reviews ALL

good security with the gate that closes at night.

Clean, as described

Customer review rating 4.0/5

Luckypierre Couples - Confirmed reviews ALL

Friendly staff, easy check in

Easy access

Customer review rating 3.5/5

Piero Families - Confirmed reviews ALL

Great to have an easy-to-access hotel. Unfortunately one of the rooms had intense smoke (cigarettes) smell.

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Other web-users rate our hotel

  • 114 reviews 6.9/10 Location
  • 292 reviews 4.5/10 Room
  • 194 reviews 6.3/10 Service
  • 6 reviews 7.2/10 WiFi
  • 187 reviews 3.8/10 Cleanliness
  • 48 reviews 2.9/10 Amenities
  • 43 reviews 4.8/10 Breakfast
  • 14 reviews 1.4/10 Food

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