Hotel address1 rue de Libourne
How to reach the hotelGPS :N 48° 49' 53.00'' E 2° 23' 15.30''
Contact the hotel
- Tel. (+33)1/44673400
- Fax. (+33)1/44673401
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Pullman Paris Bercy - hotel reviews in Paris
Hotel code: 2192
Accorhotels.com customer reviews in partnership with TripAdvisor
"Very comfy beds"
22nd September 2013, bzh777, Zurich, Switzerland
Probably the most comfortable beds we've ever had in Paris. Our room (221) only had a very tiny window, so, actually it was a room without window. But the room was quite big for Paris measures. We got what we've paid for but we didn't get what we've wished for (room location). All in all it's a good high standard hotel though quite pricey for non-business travelers.
"Bercy is a great hub"
4th September 2013, mpberzs, Redmond, Washington, USA
Second time I've stayed at the Pullman Paris Bercy on business. Hotel and rooms are clean, the service is good. The nearby village of Bercy provides lots of food choices, if you don't have time to get out any further. There aren't a lot of tourists in the area, so it feels more authentic. Access to the Metro is excellent. I plan on staying there again in the future.View management response »
Management responseDear Guest, We would like to thank you for taking the time to share your impressions on TripAdvisor. It is a real pleasure to read such compliments about our hotel and services! Your compliments have been shared with our entire team. We look forward to welcoming you back at the Pullman Paris Bercy. Best regards, Sébastien de Courtivron General Manager
"Pullman Paris Bercy"
31st July 2013, Eposi, Toronto, Ontario, Canada
I have been staying at the Pullman Paris Bercy each time I am in Paris, and from the days of Sofitel Bercy. The location is the best. Calm and refreshingly exquisite. The rooms are my favorite hotel rooms. The bed gives me the most refreshing sleep and rest after hours of flying, shopping, or dining. The amenities are superb, and service is swift. The Breakfast buffet is the best.What I did not like and can't seem to understand is why the Lounge/Bar area is being renovated each Summer for the last 3 or more Summers I have been there. MaryView management response »
Management responseDear Mary,Thank you so much for taking the time to write a review of your experience at the Pullman Paris Bercy. We are sincerely honored to know that our hotel is your favorite in Paris. Your compliments about our service and breakfast buffet have been already shared with our entire team.Thank you for highlighting the current embellishment of our lounge bar. We hope that you will have the chance to enjoy our brand new bar and restaurant by the end of the month. We look forward to welcoming you back to your parisian home away from home!Best regards,Sébastien de CourtivronGeneral Manager
"Great hotel to return to"
25th July 2013, NewieTraveller_12, Newcastle, Australia
This was our second stay at the Pullman Bercy having stayed last year for the first time. We were again warmly welcomed, our luggage taken care of as we arrived and then we were organised through reception quite quickly. As Bastille day was the next day we had a discussion on what would be good to do the next day. Our reception person was very helpful. We found our room was well set out, complete with tea and coffee making facilities and also there was an iron. Having travelled for some weeks, it was good to be able to put some order into some of my clothes. The only issue with tea and coffee was cups were paper which updating to china would be nice, otherwise all that you wanted was available.Breakfast buffet was excellent with a range of breads, cereals, juices etc, all good quality food. The tea was made to order and to the type I wanted which was earl grey. My husband also said the coffee was good. The metro station was only a short walk away and we were able to go into the main attractions quite quickly. This is a great place to stay, a little away from the immediate bustle of the city but quite close to enjoy all the attractions.
3rd July 2013, lns101, Bellflower, California, USA
This hotel was beautiful and clean. The breakfast was very good but the bartenders weren't well versed or had a knowledgeable understanding of drinks. Very limited English and wasn't able to offer a lot of our drink orders. The desk staff was excellent, much better than my last stay a few years ago. Anoght was especially helpful.View management response »
Management responseDear Guest,First of all, we would like to thank you for this nice comment. We are truly happy to hear that you enjoyed your stay with us. At Pullman Paris Bercy, we strive to continuously improve our level of service and it is always a reward to read such feedback from our repeated guests. We hope to have the opportunity to welcome you again. Sébastien de CourtivronGeneral Manager
5th June 2012, dvanimpe, Paris, France
rooms are looking old for the price and star rating. would need some refreshment. lobby and location are great
1st June 2012, boon_12, Singapore, Singapore
serveice generally very good. need more english speaking staff. higher speed internet needed. better tv set.
29th April 2012, Jvaughn1956, Pittsburgh, Pennsylvania, USA
Beautiful location, great sevice.really enjoyed the food. Will be back soonwill recommend to family and friends. I like the area because of the villege near by. easy sub-way connection and movie theaters.View management response »
Management responseDear Guest, What a pleasure to read and share your comment. The entire team joins me to thank you. We hope to welcome you back soon. Yours sincerely, Sebastien de Courtivron
"Overall ok hotel, but some things could be inproved"
9th March 2012, Oslo, Norway
The hotel has a nice location close to a nice little Bercy village, were different restaurants and shops could be found. It is modern and all over nice hotel. However, the bed madrasses were very hard and as to try to make it better a comforter has been added on the top, but it didn't really make it better. When the room service cleaned the room she left all dirty glasses or dishes or rests of breakfast in the room. And the try to give more tips to se if that helped did not. I have never experinced that in other hotels and didn't think that was very pleasent. Perhaps we misunderstood and were supposed to get rid of that kind of things our selfs, but somehow I expect this to happen in a 4 star hotel.View management response »
Management responseDear Guest, we would like to thank you for having chosen Hotel Pullman Paris Bercy for your stay and for donating some of your time to inform us of your experience. Be assured your comments have been shared on time with the concerned team to make sure this part of your experience do not happen in the future. We hope to have the pleasure to welcome you back.Yours sincerely, Sebastien de Courtivron
"A great retreat in a nice clean part of the city!"
25th January 2012, Shakopee, Minnesota, USA
We stayed for 3 nights. Bercy Village is a fantastic, comfortable place to stay, and the Pullman is a perfect compliment to the area. The shops and restaurants nearby are fantastic and welcoming. The hotel itself is clean and upscale, and the staff was exceptionally friendly and helpful. Rooms are large and the bed was amazing. Great value and right off of the #14 metro line (the nicest of all metro lines in Paris) making it quick and easy to hop on and go for the day.View management response »
Management responseDear Guest from Shakopee, bonjour from Paris, Thank you for having taken the time to share your experience with other travallers. We hope to have the pleasure to welcome you back. The entire team joins me to wish you a happy new year. Best regards, Sébastien de Courtivron
8th October 2011, IG1969, Barcelona
It was imposible to obtain the water bottles that it was suposed that were includen in our room. I asked by phone the room service and nobody came with it, nor after talking with the hospitality desk. Terrible.View management response »
Management responseDear Guest from Barcelona, Thank you for having taken the time to write a comment. I am sorry you did not get the required bottles in your room. The Housekeeping Department has been informed and the reception as well. We are working on the appropriate mesures. We hope to have the pleasure to satisfy you during an eventual future stay in Paris. Yours sincerely, Sébastien de Courtivron
"Nice Hotel, Needs to Improve Breakfast"
14th August 2011, San Francisco
I have stayed here before. I like this hotel. The best thing about the place is the staff; they all seem friendly and very helpful and go out of their way to provide excellent service. The location is good, next to Bercy Village with the restaurants there and ATM. The Metro station are Coeur St Emillion makes it very easy to get anywhere in Paris.The rooms are rather basic for a business hotel and the carpet and furniture is looking a bit dated int the rooms, although the public areas look great. I think the floor I stayed on came from Sofitel days because it does not look like you are in a Pullman. Worn blue carpet. Unfortunately the amenities in the rooms are not up to a world class business hotel standard like you would get from Hilton, Marriott or Westin or Hyatt. There are disposable plastic glasses and paper coffee cups provided in the rooms, with the others mentioned you would get real glasses and real coffee cups. This sub-standard level of amenities follows over to the towels in the bathroom, which are thin, basically Novotel towels. The other hotel brands listed would provide not only thicker towels but more. This Pullman gives you two towels. The soap amenity kit is, on the other hand, very nice, and quite incongruous with the cheap towels.The other problem with this hotel is the very poor quality of the breakfast, for which I think they charge 22 Euro. The breakfast here offers limited fruit, poor stale pastries, only a couple of juice choices, very bad powered scrambled eggs. If I were them I would be embarrassed to serve what they offer in comparison to other major brands. I do find this to be an issue in France and Paris in general however, most hotels there serve very bad breakfasts. I think the management needs to get over to Asia, Middle East, or North America and see what real breakfasts are if they intend to serve global clients. I travel worldwide every month so I have some perspective, if you overlook the breakfast and tired looking rooms this is a nice place to stay. But they could easily fix the breakfasts, the rooms would some investment.View management response »
Management responseDear Guest, We would like to thank you for choosing Hotel Pullman Paris Bercy and for donating some of your time to inform us and travellers of your experience. We pay close attention to your remarks. These being most useful in helping us to reach the high level of quality that we wish to obtain for our guests. First of all, we are glade to note that you are entirely satisfied with our staff performances. I have immediately transferred the information to the entire team of the hotel. However, your comment about the hotel and especially breakfast catch my attention. We are hardly working on the new version and would be very pleased you to enjoy it next time you visit us. We look forward to welcoming you again and remain at your disposal.Best regards, Sébastien de Courtivron
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.