ibis London Docklands hotel

"Very nice"

24th April 2012

I'd liked very much this hotel. We haven't any problem. We've stayed. 5 nights at Ibis docklands. We found everything very clean, food was ok, but you can eat every morning the same food so we've decided to eat only 3 breakfast at the hotel, and the rest in the town. We ate at the evening very well at the restaurant one night only, because we wanted to try in the city the chinese, the mexican food, the english food. Unfortunately in that weekend when we were there, that was no tube working, and we have to take bus 15, a good option for the day, but at night we' ve waited more than 45 min in the centre for 15 to blackwal and finaly we took a taxy to the hotel.

Management responseSo glad you had an enjoyable time at Ibis London Docklands! We very much appreciate the feedback and we hope to see you again. Kind regards, Melanie Harvey
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"Really good stay near the 02"

29th March 2012, Portsmouth, United Kingdom

Really nice hotel, very clean, friendly staff. We booked this hotel last minute to attend the O2 for a concert. Didn't expect much due to the low price we paid, but the room was very spacious and clean, the only thing was the room smelt very smoky which neither of us smoked so that wasn't very pleasant, but we didn't notice after a couple hours. 5 minute walk to the tube, which was very convenient for us to see a bit of London and get about very quickly. Very cheap car parking also we were expecting to pay around £20 for the night and was surprised to find it was only £7 and they let us keep it there all the next day till the evening. Cant really fault this hotel, great stay, great price and brilliant location.

Management responseThank you for taking the time to write a review about your recent visit to at Ibis London Docklands. I’m delighted that you enjoyed your stay and we have noted your comments about the smell of smoke, which we are continually addressing. Kind regards, Melanie Harvey
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"Theater visit"

15th March 2012, Nottingham, United Kingdom

Excellent value for money. Hotel in a good location for DLR and No15 bus into London. Canary walk a few minutes walk away.

Management responseThank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at Ibis London Docklands. Kind regards, Melanie Harvey
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"Avoid at all costs!"

20th February 2012, Ipswich, United Kingdom

The staff who checked me in were so helpful and happy, some of the best staff i have come accross in Hotels. That is the only good thing about this hotelThe food was burnt, the TV speakers had blown so I couldnt use the TV, the bathroom smelt aweful it was so bad I couldnt even use it to wash my hands, I had to keep the door closed at all times. I did complain on Checkout but nothing was really noted and I was not offered an apologyRooms are small, but do have all the basics

"It does what it says on the can"

1st February 2012, Oxford, United Kingdom

A pleasant one night stay. The room was clean and comfortable. The staff were friendly and helpful. Good value throughtout. Very handy for the Docklands Light Railway and, subsequently to other transport links.

"Good budget hotel with some avoidable flaws"

8th October 2011, Nuremberg, Germany

This was our second stay at the Ibis Docklands. It's a no-frills budget hotel, and in general, the value for a London hotel is great - I have stayed in much more expensive and much dirtier hotels closer to the heart of the city. However, there are some flaws that could be avoided, even in a budget hotel. For example, when we arrived, there were reddish-brown marks on the soap dispenser in the bathroom (bloody fingerprints?). These were removed very quickly when we complained (complaint handling is an Ibis strength), but they should not have been there in the first place. Also, on both stays we always had some strange "moldy" smell in the bathrooms. Another issue was that the air conditioner seemed to work only in the evenings. The beds are quite hard (basically a thin mattress on a table) and the pillows are extremely slow. The location is obviously not close to the center of London, but you can get a good connection either with the DLR from Blackwall or the tube from Canary Wharf (10 minute walk from the hotel). A major complaint though is that the hotel uses Orange as a provider for wireless Internet services. If the hotel used BT Openzone, then you could use the Internet not only in the hotel but also at the many BT hotspots throughout London, while the Orange service is practically useless. It seems to be Ibis company policy to use Orange, but it's a very customer-unfriendly policy and the main reason why I will not stay at this hotel anymore.

Management responseI’m delighted you enjoyed your stay. Please rest assured that I will take note of your comments and the matter will be addressed. We are looking in to change the bed in the near future and also the pillows are changed on a monthly basis. I do apologize about the makeup on the soap dispenser. We just recently started with a trial to have better quality soap in the rooms and I assure you, that I have made my staff aware of this spot. About the air condition, we have a air cooling system in place, which is always switched off between 11am and 4 pm for environmental reason. The Wifi is a group decision as we are a global company and drive to find the best deals for our clients. Therefore I hope we can welcome you back to the ibis London Docklands very soon. Kind regards,Michael Bohler
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"olympic tour break"

1st September 2011, davidcan, Lancaster, LANCS.

good hotel,great service except for car parking additional costs.(In France no charge to park at any Ibis hotel)Good Italian resturaunt opposite, & tube stop 4 mins walk away. Nice views of the O2 areana and nice walks down side of river thames. Billingsgate market within walking distance.

Management responseI’m so glad that you had an enjoyable time during your stay at ibis London Docklands. I hope we can welcome you back to the property in the near future. We are also looking forward to a great atmosphere during the Olympic in 2012.Kind regards, Michael Bohler
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"good location, tiny rooms, no air con"

6th August 2011, ozchickybabe, London

We were very happy with the location. What we were surprised about was the size of the room considering we had booked a double/queen and requested a baby cot for our 5 week old baby. I am not sure if there were rooms any larger but it was very tight. In addition, it was quite warm, and the room offered no airconditioning. Instead it was like a thermostat air-blower and you did not have individual control of your room - this is essential when you have a new born baby, and essentially the room became very very stuffy as we were west facing. The reception/bar/lounge area was fantastic - with buffet breakfast exceptional for the price. The dinner menu wasn't great - well cooked, but clearly more of a home cook.

Management responseWe at the ibis London Docklands very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. I would like also to state for further clients, that we are having a air cooling system and not an air conditioning. The air cooling system let you change the temperature by 3 C compared to the outside temperature. Myself as a father I do understand your thought about your new born baby and we will take this in consideration, to train our staff to explain about the system. Also the rooms are standard size with ibis and therefore all our rooms are around 16m2. We look forward to welcoming you back in the near future. Kind regards,Michael Bohler
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"Option to be considered"

30th July 2011, Leeds

My rating was done having as base hotels in the same range. For the price payed is a good option to consider. It's locate not to far from the city center and it has metro station near by. The hotel itself doesn't have any luxury, as expected, but it's clean and nice. The only aspect I think they should consider to improve is the bed, at least in the room I was. It's noisy, at minimal movement it makes some kind of noise.

Management responseI’m delighted you enjoyed your stay. Please rest assured that I will take note of your comments and the matter will be addressed. We have changed some of the beds in the last few weeks and will continious looking in to change more of the beds. I hope we can welcome you back to the ibis London Docklands very soon. Kind regards,Michael Bohler
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"Great Location"

26th May 2011, RobinC57, Leicester UK

This Hotel is ideally placed if you need an early start in Canary Wharf, but DO take ear plugs if you are not used to traffic noise - also I found bed uncomfortable, however excellent staff make it a pleasant stay

Management responseWe at the ibis London Docklands very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future. Kind regards,Michael BohlerGeneral Manager
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"London Trip"

23rd April 2011, Nottingham

Only stayed one night but everything was as we would want it to be - it was easy to get to by Underground and Docklands Light Railway - the staff were friendly and helpful. It was quiet and we got a good nights sleep

Management responseI’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,Michael Bohler
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"Ibis Docklands"

9th December 2010, Melksham

Very friendly and helpful staff, lovely and clean room with a brilliant shower. The bed was too hard for me as I am arthritic. \overall, very good value for money

Management responseThanks for leaving your thoughts here. The team and I are glad that you enjoyed your stay, and we’ve taken note of your comments. Rest assured we will address them. Kind regards,Michael Böhler
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