ibis London Thurrock M25 hotel

"Lowestoft Town FC travelling support"

10th May 2012, TrawlerboyGandalf, Lowestoft, United Kingdom

Friendly and efficient welcome. Room clean and comfortable. Baked potato for supper in the bar was good value (under £5), followed by a game of pool (£1) and checking the internet on the pay terminal in the foyer (£1 for 20 minutes). No complaints.

Management responseMany thanks for the review. We always welcome feedback and my team and I are glad that you enjoyed your stay with us at Ibis Thurrock. I hope we can be part of your future travel plans. Kind regards,Nuwan JayasenaAsst Manager
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"Very comfortable"

30th April 2012, Catbella, London, United Kingdom

No problems at all. Its in a busy location, but absolutely no noise whatsoever, so a very peaceful night's sleep.

Management responseThank you very much for taking the time to post your thoughts on here. I’m glad you enjoyed your visit, and I hope we can welcome you back to Ibis in Thurrock very soon. Kind regards, Nuwan JayasenaAsst Manager
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"Ibis Hotel Grays"

30th April 2012, anthonycooper, Manchester, United Kingdom

Good Value for money, Thier is not much to do thier if going to stay for a break, On a business trip you dont need anything more.

Management responseMany thanks for posting your comments. We appreciate all feedback very much and the team and I look forward to welcoming you back at Ibis in Thurrock. Kind regards, Nuwan JayasenaAsst Manager
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"poor service & experience"

12th April 2012, west thurrock

i have stayed at this hotel on many occasions and this is the first time i have experienced such a poor all round stay.was originally given a room that had not been cleaned, given alternative when returning later that evening i found someone else in my room with my luggage still in it, apparently no one had bothered to update the system? i was then put back in original room, key wouldn't work properly, had no tv remote so was unable to operate tv, took them 20 minutes to sort that out.would hesitate to use again, but is ideally located for me, so probably would.

Management responseI am sorry that on this occasion you were disappointed with your stay at Ibis in Thurrock . I treat all feedback with the utmost seriousness and I am currently investigating the matter. Please feel free to contact me on h2176-dm@accor.com to discuss this further and in person. Also kindly let me know of your next stay with us and i will arrange a speacial room rate for the inconvenince and to restore the faith with Ibis ThurrockKind regards, Nuwan JayasenaAsst General Manager
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"Just Ok"

27th January 2012, Cambridgeshire

We had a complaint about room service which wasn't resolved till we left. Quite disappointing experience. The room was good enough but the bed wasn't so comfy.The location is a bit hidden but no bad though.Amenities were good enough.I enjoyed watching live football at the bar most and not getting a resolution to our complaint least.

Management responseMany thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to the Ibis Thurrock very soon. Kind regards, Nuwan JayasenaAsst Manager
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"not a good stay...."

23rd January 2012, London, United Kingdom

usually ok, but the front of house staff are useless in a crisis. i was woken at 3am to someone hammering on someone elses door. It turns out two vans were set on fire which i discovered in the morning was15ft from my car. i asked to see the manager the following night as i was obviously concerned for my car and as a solo female traveller. she never contacted me. there was no communication to say what had happened (arson? user error?) and now i am there again for a couple more weeks and frankly very worried. i raised my concerns on checkout again to the lady on reception (thurs morning) who just kept smiling and obviously had very poor understanding of the english language. very poor ibis, very poor

Management responseApologies that on this occasion you were disappointed with your stay at Ibis Thurrock. The incident you mention is dealing by police and fire services, hence i want be able to disclose any information. but in the meantime, feel free to contact me on 01708686000 to discuss this further. Kind regards,Nuwan JayasenaAsst Manager
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"Good Hotel and location but beds very uncomfortable"

13th September 2011, Warrington, United Kingdom

This hotel is in a good location for Thurrock, there was no noise from the motorway even thought it was outside my window, bar/restaurant were convenient and good value.Rooms ok but the bed was so uncomfatable (very hard) that I got very liitle sleep, I did tell the receptionist but they seemed a bit non plussed and said all Ibis hotels were the same which prompts me to never stop at one again

Management responseThank you for taking the time to write a review about your recent visit to at Ibis in Thurrock. I’m delighted that you enjoyed your stay and we have noted your comments about Beds, which we have since are addressing. Kind regards, Teresa GolunskaGenaral Manager
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"Review of Ibis M25 Thurrock."

3rd September 2011, SanantoneChiangMai, Chiang Mai

The Ibis is mostly used by tradesmen though its handy for London there seems to be a lot of coaches.The rooms are clean & adequate for their purpose.The bar is good the beer is cold, the food is good though the ser.vice can be slow. Breakfast is good & every person gets a daily newspaper.Its a good hotel for a couple of days but nothing long term.

Management responseThank you for posting your thoughts on here, we really value your feedback. I look forward to welcoming you back at Ibis in Thurrock. Kind regards,Nuwan JayasenaAsst Manager
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"IBIS at west thurrock"

5th August 2011, Peterborough

The Ibis hotel is OK and I am a business user who stays regularly 2 nights a week. If you get a room for the right price then its OK & it is one of the cheapest places to stay in the area but if I could get a travel lodge for the price I was paying in Wolverhampton I would just as likely stay at one of those.

Management responseWe at the Ibis Thurrock very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted your comments. We look forward to welcoming you back in the near future. Kind regards,Teresa Golunska
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"Our stay at the Ibis West Thurrock"

17th July 2011

My Grandaughter and I stayed here for 6 days, and everything was fine, except for the noise from the motorway, which runs right next door to the hotel, and it kept us awake most nights. Other than that the service and the staff were perfect.

Management responseWe at the Ibis Thurrock very much appreciate all your thoughts. We are pleased that you enjoyed your stay, and having noted all your comments. We look forward to welcoming you back in the near future. I am sorry about the noise levels, however please feel free to contact me when making a reservation next and i will allocate a room in the quiter side of the hotelKind regards, Teresa GolunskaGenaral Manager
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"avoid the resaurant"

29th June 2011, DISS

Good value place to stay room was clean and comfortable,we usually stay at the formule 1 next door so this was a step up for only an extra tenner, but the restaurant wasn't great service was poor and the food disappointing my advice look around for food there is plenty to choose from,

Management responseMany thanks for your comments. We appreciate all feedback and are glad you enjoyed your stay. I’ll look into the points your raised personally, and in the meantime, I hope we can welcome you back to the Ibis Thurrock very soon. Kind regards, Teresa GolunskaGenaral Manager
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"Excellent value"

28th June 2011, Edinburgh

Excellent value for the location. Rooms very clean and perfectly adequate for an overnight stay. Skip the breakfast and go to IKEA around the corner where you get full breakfast for £1.25 (99p if you have a Family Card)!

Management responseI’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Teresa GolunskaGenaral Manager
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"OveRnight stay"

28th June 2011, Swansea S Wales

A good hotel I would use again, only down side is it's location it seemed quite dour below the M25 (if it had been built higher up the road to the motorway it would have given it an airier and lighter outlook). but the weather did not help. It is very usefull for the M25. On the whole good value, and dog friendly.

Management responseI’m very grateful that you could take time to leave us your thoughts and write a review. I’m so pleased you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards,Teresa GolunskaGenaral Manager
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"Lovely Team"

20th June 2011, London

I've stayed at this hotel for sometime now and the staff have been really welcoming and very polite on all occassions and both day and night. It has made our stay very pleasant. I would highly recommend this hotel based on the staff alone!

Management responseThank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves at Ibis Thurrock.I hope we can be part of your future travel plans. Kind regards, Teresa GolunskaGenaral Manager
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"Good stay"

14th June 2011, Nottingham

The hotel fits the bill! Its clean, easy to find and the rooms are fine for a one night stop. Staff very friendly and if you have forgotten anything there's a little vending machine for toothpaste etc, brill( I did forget the toothpaste!)I've stayed a few times. I will be back.