Recently viewed hotels
Novotel Hamilton Tainui - hotel reviews in Hamilton
Hotel code: 2159
Accorhotels.com customer reviews in partnership with TripAdvisor
"Happy As"
15th May 2012, JVR_27, Blenheim, New Zealand
We stayed here for 2 nights and overall very happy with the hotel. Service was excellent and the rooms are comfortable and clean. We will stay at this hotel again
View management response »
Management responseDear Guest. Thanks for taking the time to write a review of your stay with us. I am really happy to read that you have enjoyed every bit of it. Hope to welcome you back again. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Ian C @ Hamilton"
7th May 2012, IanCummo, Sydney, Australia
Great hotel, friendly and relaxed, good food, sizable clean rooms. Gym could be bigger, the machines were in good working order.
View management response »
Management responseDear Guest,Thank you for your comments about your recent stay with us. Glad to read that you have enjoyed it. I am also happy to let you know that these two weeks we are upgrading our gym with complete new equipment. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Never Lets us Down!"
11th April 2012, NZkeewee, Wellington NZ
We have stayed often at this hotel and find it very pleasant, clean and quiet as well as being handy to most things. Cost wise is it reasonable value for money especially if you are an AdvantagePlus member.The parking aspect is rather annoying tho - always having to pay for parking, but we are usually lucky and find 'free' parking somewhere nearby. Showercaps are not supplied in the bathrooms either which I have mentioned before but usually get told by the hotel its because they are a 'green' hotel and of course plastic takes a while to break down as we know. Funnily enough tho we have recently stayed in Novotel Hotels in Hong Kong and Beijing and both those hotels profess to being 'green' also yet provide showercaps plus many more bathroom supplies. We also had an odd trivial amount of $1.24 owing show up on our account when leaving. This was rather strange seeing the accommodation was booked online and paid in full and we did not eat at all at the hotel nor use the minibar. The reception staff were at a loss to explain where the amount came from. I am still waiting for an explanation as it seems a little strange. Anyway apart from that I recommend this hotel and have no complaints. If you want somewhere very comfortable, handy and pleasant this is definitely a place to consider.
View management response »
Management responseDear Guest. Thank you so much for posting your comments on Tripadvisor in regards to your recent stay with us. I noticed that you had a comment about the room amenities in our hotel compared to Hong Kong. All Novotels have standard amenities in their rooms, but deluxe rooms come with a wider variety; this was possibly the case in Hong Kong. The difference in the room cost has already been cleared with my front office manager, who has contacted you. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Great Stay at Novatel"
11th April 2012, Wellington, New Zealand
Excellet room and service - great view over the river and city. Breakfasts were great - easy to have a healthy breakfast. Decided to dine in the restraunt and had an excellent dinner - onlly issue was that some of the wines on the wine list were not available. Top location - highly recommended
View management response »
Management responseDear Guest, Thanks for the wonderful comments in regards to the hotel and restaurant of my hotel. It is great to see that you have enjoyed our new menu in Restaurant on Alma. Hope to welcome you back very soon. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Another great stay at Novotel"
10th April 2012
As always, my stay at Novotel in Hamilton has been a pleasureable experience, with the quality of the rooms, service and food remaining very high.I would recommend a stay in this great establishment, and with it being right in the middle of town and on the rivers edge, it offers the best of both worlds for the weary traveller or those looking for shopping and cafes, and the casino of course.
View management response »
Management responseDear Guest. Thank you for your great comments in regards to your recent stay with us. Always nice to read such good comments about my hotel. Kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Booking missing"
29th March 2012, Christchurch
Have no problem with Hotel facilities but has been issues with my bookings like - no record at the front desk when I clearly had a booking and recieved email reminders they knew I was coming. Also lost a pile of A-Club points due to my inattention as they said my new card was linked from my old card on their records.
View management response »
Management responseDear Guest. Thank you for letting us know about your recent stay with us. Really appreciate the review of our services and the fact that we have missed out on providing you with Le Club points for your stay. Would really appreciate it, if you could email me your details and I will make sure that this is rectified as soon as possible. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Good place for family"
16th March 2012, Whangarei, New Zealand
Good service and accommodated our extended family with ease? Good breakfast and good value for money. Central location within walking distance of centre
View management response »
Management responseDear Guest. Thank you for your positive feedback on your stay with us. Look forward to welcome you back. Kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Another Excellent Stay"
15th March 2012, worldtraveller97, Wellington
This hotel has again performed well, looking after our group that we had staying. The rooms are excellent after they have had some refurbishments to them and the hotel team are friendly and helpful. Nothing was to much trouble and we will be back time and time again to stay here.
View management response »
Management responseDear Guest. Thanks for taking the time to review your stay with us recently. Glad to read that you have enjoyed it and will be back. Looking forward welcoming you back. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Nice Hotel Poor Gym facility"
15th March 2012, Tauranga, New Zealand
The only complaint with this hotel is the inadequate gym it has. As a business traveller a gym is important to me & this hotel's gym is too small, old equipment (bike is rusty), not enough cardio equipment, no swiss balls & no free standing weights.Get into the 21st Century with fitness facilities!!
View management response »
Management responseDear Guest. Thanks for letting us know about your recent stay with us. Happy to inform you that we are planning on upgrading the gym this year and hopefully this will be done soon. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Great Location and Service"
10th March 2012, Nanaimo, British Columbia, Canada
Due to poor weather to the north, we changed our itinerary and headed into Hamilton. Waitomo caves were close, so decided to stay for a couple of nights. Novotel was the best location for access to restaurant choices in downtown area. Stayed on the river side of hotel, so nice and quiet. Room was a bit small, with a lack of surfaces to be able to put items down on. However, the room was clean and made up well each day. Staff were friendly and accommodating with enquiries. Do take advantage of the valet parking for the extra $5, as the casino is half a block away and parking is in big demand. Comparable to a European hotel. Would stay again in Hamilton.
View management response »
Management responseDear Guest, Thanks for taking the time to write a review on your stay with us recently. Glad to read that you have enjoyed your stay and hopefully you had a good trip further through New Zealand. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"A Relaxing Night"
7th March 2012, New Plymouth, New Zealand
We always enjoy a night at Tainui, rooms are good, so handy to town within walking distance to shops, the restaurant was good excellent service and food is great.It was great being able to park outside and have the car parked for us and collected again the morning without the hassle of having to park it ourselves.
View management response »
Management responseDear Guest. Thank you for the wonderful comments in regards to your stay with us. Glad to read that you have enjoyed it. Hope to be able to welcome you back again soon. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Great stay in Hamilton"
4th March 2012, Auckland
We stayed here for the one night and it was very comfortable. The place was very easy to find and was within walking distance of the main area of Hamilton.We had to be away early but still wanted to have breakfast and it was no problem to arrive alittle early than their scheduled starting time. Checking in could have been alittle easier but checking out was very quick and easy. Would stay here again.
View management response »
Management responseDear Guest, Thanks for posting your review on Tripadvisor. Really great to read that you have enjoyed your stay with us. Best regards, Dick Breukink, General Manager, Novotel Tainui hamilton
« hide
"Overall a great place to stay"
1st March 2012, Auckland, New Zealand
Have stayed Tainui before and been really thrilled with room. This time round the tile grouting on shower wall looked grubby however overall cleanliness of room was great. Most comfortable beds out there! Staff are very efficient and helpful. Breakfast is always great value.
View management response »
Management responseDear Guest, Thank you for taking the time to let us know about your recent stay with us. Greatly appreciate your feedback. with kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Accomodation stuff up"
25th February 2012, Mikey_B85, Berlin, Germany
Even though I had booked, reserved and confirmed a month in advance my room was not available an myself and my wife had to have a room with individual beds. Staff was fairly indifferent about it and could not/would not resolve the issue. Would not stay at Novotel again if I could help it.Also nternet in the lobby is unbelievably slow. Couldn't load hotmail in the allocated 20 minute time window.
View management response »
Management responseDear Guest. Thank you for commenting on your stay with us and the issues you have had with your room allocation. I have discussed your guest comment card as well with my managers and we have put actions in place to prevent these mixups to happen again in the future. My sincere apologies for these inconveniences. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Thanks Novotel"
22nd February 2012, Auckland
We were really well looked after and were sorry that the hotel could not accommodate us for our second night in Hamilton. Slightly shaky start with a room fridge that was not cold quickly became irrelevant as the stay continued with excellent friendly service, the most comfortable beds and an amazing breakfast. Well worth every penny.
View management response »
Management responseDear Guest. Really appreciate the time you took to review your stay with us. Sorry we were unable to extend your stay for a second night, but still hope you will be returning to us one day. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Beware Hidden things"
21st February 2012, Auckland
As always fantastic room, service etc - Accor Hotels are always consistent. I was amazed at the $20 overnight charge for valet parking, especially when outside the hotel (easy reach to the street) is used as well as underneath. Also $100 a day plus a valet was put on my Visa card when I arrived 'in case' for incidentals (cancelled when I left), and 1.5% charge for use of my card.
View management response »
Management responseDear Guest, Thanks for your comments in regards to your stay with us. Really appreciate the feedback, so that we can improve our service levels. The car park charges are for the valet service we provide and your car is parked by my staff in a secure place overnight. As you mentioned, the bond is needed to secure possible extra expenses during your stay and is returned after your stay, if no other services have been used. We look forward to welcome you back. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Expectations fulfilled!"
21st February 2012, Ferndale, Perth Western Australia
The Novotel Hamilton Tainui is the place to stay when in Hamilton, New Zealand. We enjoyed the riverside view and the central location of the hotel.The one thing that gets us to choose an ACCOR hotel is the superb quality of the mattresses provided.We would recommend the place to all and sundry.. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
View management response »
Management responseDear Guest. Thanks for your review on Tripadvisor in regards to your stay with us. We are very happy to read that you have enjoyed our beds; these beds are standard in all Novotel hotels around Australia and New Zealand and are really appreciated by our guests. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Nice Spot"
15th February 2012, Canberra, Australia
Nice hotel, good location. Only criticism was that checking out took longer than it should on account of having to provide a copy of the booking receipt to reception staff to prove that breakfasts had been pre-booked and paid for to avoid having to pay for them again. Pretty frustrating, given that the issue had been discussed and settled on the first night of our stay, not sure why the account was not updated at the time to avoid us having the same discussion during checkout.
View management response »
Management responseDear Guest, Thank you for letting us know about your stay with us recently. I really appreciate the fact that you mentioned to us that there were some issues upon check out in regards to the breakfast being included in the room rate. I will certainly discuss this with my front office manager and avoid this from happening again. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Excellent hotel"
15th February 2012, Rotorua, New Zealand
Excellent in every way. Rooms refurbished to perfection, quiet and clean, aircon works well and not too noisy. Service was great and friendly. Lovely restaurent and food. Loved the King size bed very comfortable and spacious
View management response »
Management responseDear Guest. Thanks for taking the time to let us know about your recent stay with us. We really appreciate all your nice comments. Hope to be able to welcome you back at our hotel. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Pleasant Surprise"
14th February 2012, Auckland, New Zealand
Pleasantly surprised with upgrade to Executive Suite on arrival. Top floor Suite well positioned and private. Spacious, modern decor/facilities with outstanding views. Immaculate, spacious bathroom with spa. Room service and food superb. Super friendly, professional, and efficient staff who also presented as "real people". Best central location in Hamilton. If you enjoy comfort and quality this is it. You won't be disappointed. .
View management response »
Management responseDear Guest. What can I say? What a great review on Tripadvisor about our hotel. We certainly appreciate all your kind words and feel really honored. Hope to be able to welcome you back again. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"You won't regret staying at Novatel"
9th February 2012, Auckland, New Zealand
All I have to say about my stay, is it was great! Great staff, Great room, Great food and more then happy with the service I received from the person who checked me in to the lovely ladies that serviced our room. Thanks so much for the great stay
View management response »
Management responseDear Guest, Thank you so much for all the nice comments about your stay with us. Really glad to read that you have enjoyed your stay. Kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"Fabulous stay!!!"
4th February 2012, Tauranga, New Zealand
I stayed at this hotel with my 2 daughters aged 15yrs & 17yrs for a girls night away. The service we received was fabulous, We were upgraded ro a deluxe room on arrival which was large and able to fit a rollaway bed so my daughters didn't have to share a bed. The location was superb, several restaurants were opposite the hotel and shopping and cafes just a few metres away. We had a lovely cooked breakfast the next morning and I cannot fault the service we received during our stay, everyone was so helpful and polite. Would highly recommend this hotel to anyone.
View management response »
Management responseDear Guest. Thank you so much for all the wonderfull comments you have posted on the hotel and really glad to read that you have fully enjoyed it. Look forward to welcoming you back again. With kind regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
"generally good"
3rd February 2012, Auckland, New Zealand
Our stay was generally really good, our room was lovely. I still feel that parking should be included in room price OR that it should be a per stay price as apposed to a daily rate eg. $20 per stay not per day. It really does effect the overall cost of the stay & it isn't optional if you have a vehicle so i think it's unfair. We were a little disappointed with the service in the restaurant, we arrived at 6 for dinner (having somewhere to be that evening) & it took 45 mins to get our meals! I was also surprised by the fact that we couldn't ask for poached eggs etc during the buffet breakfast, which you can at other Accor hotels & we had to ask for coffee cups, couldn't find breakfast bowls, the service wasn't great
View management response »
Management responseDear Guest. Thanks for taking the time to review your recent stay with us and appreciate your comments in regards to the service levels in the restaurant as well. I will discuss all the remarks with my restaurant manager and make sure that we improve our service from here onwards. Best regards, Dick Breukink, General Manager, Novotel Tainui Hamilton
« hide
Hotel address
7 Alma Street3204 HAMILTON
NEW ZEALAND
How to reach the hotel
GPS :S 37° 47' 9.57'' E 175° 16' 57.44''
Contact the hotel
- Tel. (+64)7/8381366
- Fax. (+64)7/8381367
- h2159@accor.com
