Hotel - Pullman Sao Paulo Ibirapuera
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Pullman Hotel

Pullman Sao Paulo Ibirapuera Hotel

Rua Joinville 515  Vila Mariana 
04008011  SAO PAULO
BRAZIL

1,259 reviews
TripAdvisor Rating Based on 1,259 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Outdoor unheated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
    • Fiber optic technology provides the highest possible speed of Internet connection.
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • English
    • Spanish
    • French
  • Reception open 24 hours a day
  • Ironing room
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Solarium

Catering

  • 3 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 18 meeting room(s)
  • Business center with support staff
See all services

Hotel location

Our rooms

  • 348 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 23 connecting rooms
  • Crib on request
    • Pulse air
    • 110/120 V AC
    • Air conditioning
    • Data port in room
    • Safe deposit box
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Remote control TV
    • WIFI in your room
    • Wide working desk
    • Direct dial telephone
    • Telephone in bathroom
    • DDI - Direct Dialing In
    • Phone with 2 handsets in room
    • Air conditionning with individual remote
    • Nespresso experience offered
    • Minibar
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Voicemail
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our restaurants and bars

Your meetings and events

Our customer reviews for Pullman Sao Paulo Ibirapuera

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,259 reviews
Ernesto L 2017/05/13
« good value, great service, wonderful rooms »

I spent three nights at Pullman Sao Paulo Ibirapuera during a business trip. The highlight was the staff -- attentive and warm without ever being overbearing. My room was spacious, impeccable and had a nice view. The bed was extraordinarily comfortable and black-out curtains helped me sleep in the day I could. The bar and restaurant in the lobby have a nice vibe. The fitness center is larger and better equipped than most hotel gyms. I had a late flight on my last day in Sao Paulo and was surprised when the hotel offered me a 4 p.m. late checkout. In look forward to being back.

ClairtonSF 2015/08/23
« August 2015 »

Pullman Ibirapuera is very well located, excellent staff all around, clean rooms and pretty decent internet connection. I definitely recommend this hotel to any business person travelling to Sao Paulo.

PullmanSPIbirapuera, Gerente geral at Pullman Sao Paulo Ibirapuera, responded to this review

Dear Clairton, We thank you very much for your excellent review about our hotel and our team. We hope have you back with us at another opportunity. Alejandro Geis General Manager

Gustavo R 2015/05/04
« Excellent experience »

Great personnel, very nice and welcoming. Neat and clean hotel in general. Spacious room. Indeed comfortable bed. Great atmosphere. Good location (not great). Good bathroom; Pretty pricey but worth it.

PullmanSPIbirapuera, Gerente geral at Pullman Sao Paulo Ibirapuera, responded to this review

Dear Gustavo, I thank you for your good review about us. We reach for our guest's satisfaction, to make them feel as close as we can to home. We hope to welcome you again next time you are in SP. Best Regards, Alejandro Geis General Manager

cgomide 2014/11/22
« Nice Hotel with Potential, but a few Concerns »

I have stay at the Pullman Hotel Ibirapuera many times and have had good experiences. Overall they have good staff and they tend to stick around, with is a plus. One of the bellman is awesome. He is always happy and even when I am upset with the hotel, he makes me want to come back. Overall the room is nice, the breakfast is very good and the staff for the most part is very pleasant. On the other hand there are a few things that if they don't address very soon, I will be taking my business elsewhere. This hotel presents itself as an upscale option and they certainly charge as if they are, but the internet SUCKS. Sorry, there is no other way to describe it. It is slow and disconnects all the time. This is 2014 and for the price they charge for the room, a decent internet connection is an expectation. The check-in process can be a nightmare if you are planing for an early check-in. They will try their best to charge you an additional night for that, which is ridiculous. This last time I arrived at the hotel at 10:30am and they told me the check-in was at 3:00pm, but they would be happy to charge me for an additional night and get a room ready. Common sense folks, if you want your customers to come back, you treat them well. They told me that I could wait and as soon as they had a room ready, they would let me check-in. Remember, this was 10:30am. A number of other guest started to arrive from international flights and pretty soon the lobby was pretty busy. After waiting for about three hours, one of the guests that arrived after me was able to get a room. First of all, if it takes their housekeeper 3 hours to get a room ready, they should fire them all. Second, what happened with me getting the first room available? The other guest to me he had not paid for the early check-in. After I complained, my room was ready within about 10 minutes. This was already 1:30pm or 3 hours later. Now, I have a corporate agreement with them, have a decent status with Accor a was treated like that. If this is how you like being treated, Pullman is the hotel for you. One last issue with this hotel is the fact that they will not allow you to tip the servers on a credit card. No cash, no happy server. The only place in Brazil I have experience it. As I said in the beginning, the hotel is pretty good and caters to [international] business travels, but they need to get their focus in the right place - CUSTOMER SERVICE AND SATISFACTION.

Pullmansp, Guest Experience Manager at Pullman Sao Paulo Ibirapuera, responded to this review

We really appreciate your comments that will certainly help us in the improvement of our process. We sincerely apologize for the discomfort on your arrival. I observed that in a previous stay you had the early check in was free, but in your last stay we really were without immediate available rooms and we sorry about it. As you noted, we were welcoming two crews of international flights, by contract, they ensure the early check in, paying a daily more before arrival. About the internet, we are working to improve it and we hope soon, offer higher speed and quality of connection to our customers. Unfortunately we do not have a way to tip, by credit card, our staff for a while. This deal depends on the approval of the trade association and includes some legal procedures. We are working with the human resources department to have an agreement to tip them as soon as possible. Again we thank you your sincere comments and hope to welcome you again in your next visit to Sao Paulo. Cordially, Tatiana Malandrin Guest Experience Manager

Frank K 2014/06/07
« Will go again »

Stayed there for business.nice relaxing and quiete hotel. Very nice and big gym.mlocated in the villa marina district. Nice bars and restaurants in the neighborhood safe area and relaxing to,stroll the streets. Well equipped breakfast buffet and very friendly English speaking staff

Paul J 2014/06/07
« Trip To Brasil May 2014 »

Very pleasant hotel with really helpful staff(nothing was to much trouble) and great facilities, the gym is very well equiped, the rooms have everything you require and the restaurant food is very good, a hotel that I will definitly use in the future..

timmyhos 2014/05/05
« Sao Paulo Night »

I lost my wifes cell phone in the back seat of a taxi, Flavio the doorman helped significantly to try and locate phone, he should be comended for his efforts, only negative was that a lady knocked on our door at 1am who was not a guest of the hotel other than that good hotel close tot he park, with good facilties and freindly staff

Mike G 2014/01/21
« Good location and comfy room »

Have stayed in Pullman Ibirapuera many times. Very nice location and confortable & clean room. Excellent breakfast as well. There are several nice restaurants nearby. Fast check in and check out. Will stay again.

Bernard G 2013/12/30
« Nice hotel »

I have stayed in this hotel from 21 - 23 Dec 2013. It is a nice and clean hotel. The hotel is overlooking a big park with nice view though my room isn't :( The hotel isn't located at the busy downtown, so it is relatively quite but there are many eating place around the hotel within walking distance. There is a subway station nearby though it is about 15 - 20 min walk from the hotel. Taxi are always available at the front door of the hotel. The breakfast is very nice though is a bit expensive. The only catch is that, if you can't speak Portuguese when you make request at the reception during check in such as special requirement on the billing, make sure they fully understood you. Making them repeating your request to ensure. Otherwise, they would simply say "yes" or "ok" to you, but when you are checking out, you might find things isn't as you are expecting. Request will be denied with a simple phrase that the reception didn't understand you correctly, so they can't do it at the check out.

Vanderlei T 2013/09/30
« Escape on the weekend »

Hotel with pleasant environment and staff ready to serve. Room with excellent distribution of space and furnished with good taste. The proximity to the park Ibirapera provide a magnificent view and also provides an option for a walk. The breakfast is varied and plentiful, with friendly attendants.

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