Mercure Sydney Parramatta

"Mercure Paramatta"

21st May 2012, russell-brokenshire, Melbourne, Australia

Ticks all the boxes and at a reasonable cost. Rooms are good, food is good and staff friendly. Parking is good andI apprecaite not being charged extra to use the horel car park! The location just to one side of the main Paramatta area is handy to all major motor ways so it is easy to base from there for travel on that side of Sydney.

"Air conditioning"

20th May 2012, Boots12-Selva, Auckland, New Zealand

The only negative was the airconditioning, far to stuffy, in the rooms. Hoever it was great to have the natural sunlight during the day.

"Good"

19th May 2012, Mcdreamy30, Sydney, Australia

$300 deposit when u pay in cash is too much. Room access key card didn't work at the time around 10am and counter staff was not helpful for activating the card. needed to go to concierge for activation and it didn't work again. When I told him from others room phone, he asked me again to come down again. I don't like his voice tone. Breakfast were gone at the time of 9:00 although the last time is 10:00. They made me order and made my breakfast though.

"Mercure Parramatta"

18th May 2012, theresa_chew, Melbourne, Australia

Except for location which is away from main part of town, this hotel is clean with efficient service and value for money

"Family weekend"

17th May 2012, adhunia, Canberra, Australia

It was very convenient being close to amenities and public transport. Customer service was very friendly and helpful. It was great to come back to the hotel seeing fresh linen and other manchester so nicely folded and smelling fresh.

Management responseDear Adhunia,I would first like to thank you for taking the time to review our hotel on TripAdvisor.It is always a pleasure to hear such lovely feedback, I will be sure to pass your comments on to our Mercure team.I am glad you were able to experience our friendly staff, clean maintained rooms and our convenient location.I look forward to welcoming you on your next visit.Warm Regards,Fiona McLoughlin
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"A Birthday At The Races"

17th May 2012, CessnockUnited, Cessnock

The weekend began with an early checkin, thanks to the staff , and changed into our slightly more formal clothing for Rosehill Races. Easily made the first race of the day as the walk over was les than 10 minutes. Had a great day in amonst the Bookys and the atmoshere. After the races we headed back to the Rosehill Bowling Club for a couple of cold ones ( which is next door to our hotel ). Retreated back to the room for a shower and change. Dined "in house" which we both thought was very average,as both mains consisted of soggy chips , and waited 40 minutes to be offered a desert menu that never came. Good old Macas across the road delivered the goods. Have stayed plenty of times before and will probably return.

Management responseDear CessnockUnited,Thank you for taking the time to review the Mercure Sydney Parramatta on TripAdvisor.We appreciate your comments. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I have referred your feedback regarding dinner to our Executive Chef and Restaurant Supervisors for attention. I am also happy to advise that since you stayed, we have a new menu.Thank you again for sharing your experience, and we hope to welcome you again next Race Day.Warm Regards,Fiona McLoughlin
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"Perfect for concert and races!"

17th May 2012, Yay_A_Holiday, Wollongong

We had two nights at this hotel and combined a concert at Allphones Arena one night with a day at Rosehill Races. Hotel is perfectly placed for both. For the concert, a shuttle bus was arranged by reception staff which took us to the arena and returned us back to the hotel after - easy and hassle-free. For the races, a quick walk across the road and we were there. Excellent value given the close proximity - a lot less than you would pay in the city. We cannot fault the hotel or its location and will definitely return.

Management responseDear Yay_A_Holiday,Thank you for taking the time to review the Mercure Sydney Parramatta on TripAdvisor.It is good to hear that you enjoyed your stay with us and found us conveniently located to Rosehill Races and All Phones Arena. I am pleased you were able to make use of the shuttle bus that runs to Sydney Olympic Park for most major events. I trust you enjoyed the concert as well.It is always encouraging to receive such positive feedback and I will pass your comments onto the rest of our Mercure team.Thank you once again and I look forward to welcoming you on your next stay.Warm Regards,Fiona McLoughlin
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"Parramatta Mecure"

16th May 2012, BrockACT, act

We love the Mecure Parramatta for the hotel itself as well as its location. Have stayed many many times and will keep coming back.

Management responseDear BrockACT,Thank you for taking the time to review the Mercure Sydney Parramatta on TripAdvisor.It is always a pleasure to receive positive feedback.I will share your comments with our Mercure team. I am sure that this feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm Regards,Fiona McLoughlin
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"Enjoyable Stay"

16th May 2012, harrison3689, Newcastle, Australia

Beautifully appointed room, very clean,staff friendly, buffett breakfast very good, close to facilities, highly recomend.

Management responseDear Harrison3689,Thank you for taking the time to review the Mercure Sydney Parramatta on TripAdvisor.It is always a pleasure to receive such wonderful feedback. I will share your comments with our Mercure team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you once again and I look forward to welcoming you on your next stay.Warm Regards,Fiona McLoughlin
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"Great stay"

6th May 2012, home140, blayney

Easy check in check out, easy to find and great location. Within walking distance to Rosehill race course, great all you can eat at the bowling club just down the street.

"Great value for a one night stay"

5th May 2012, ansellfamily, Sydney, Australia

We had an Indulgence Package and found it to be excellent value with a three course meal and buffet breakfast at the restaurant being included with the accomodation. The variety and choice in the menu and quality of the food was very good, although the service on arrival with the drinks was a bit slow. Our room was also upgraded to the top floor at no extra charge, giving us extra space, making it even quieter and affording us with a beautiful view over the Racecourse which was a lovely surprise. Our only criticism was the bath, which was a bit outdated.

Management responseDear Ansellfamily,I would firstly like to thank you for taking the time to review the Mercure Sydney Parramatta on TripAdvisor.It is always a pleasure to read such wonderful feedback. I am pleased to hear that you enjoyed your Indulgence package finding it value for money and were also given a top floor upgrade.I will pass your comments onto the rest of our Mercure team.Thank you once again and I look forward to welcoming you on your next stay.Warm Regards,Fiona McLoughlin
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"A Great Getaway"

1st May 2012, bullington2212, Sydney, Australia

Everything was lovely, only one little whinge is that the TV remote is a bit hard to workout, i nearly ordered a movie that i didn't want. The staff were very friendly @ polite which made our stay most pleasant.

Management responseDear bullington2212,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive positive feedback.I am pleased you were able to experience our friendly and polite staff.I have passed your comments on to the rest of the Mercure team, and look forward to welcoming you back on your next stay with us.Kind RegardsFiona McLoughlin
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"Happy with Stay"

23rd April 2012, Christchurch

Three nights were OK any longer I probably would look at apartment - bathrooms are getting a little tired but adequate. Aircon control could be better and responsive.

Management responseDear Traveller,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive positive feedback.I have passed your comments on to the Mercure team, and look forward to welcoming you back on your next stay with us.Kind RegardsFiona McLoughlin
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"Location only"

23rd April 2012, Phillip123Brisbane, Brisbane

Sorry but this Hotel does not tick many boxes .if you are after location and a reasonable room .stay here ,if you are after a well run Hotel that has great service good restaurant,It just does not, offer that at all .I have stayed here several times when the half price comes up ,but only to be reminded how poorly things are run .

Management responseDear Phillip123Brisbane,Thank you for choosing to stay at Mercure Sydney Parramatta and also for taking the time to review the hotel on Trip Advisor. Your feedback is very important to us as it allows us to truly gauge our performance based on the services that we offer and the hospitality that we deliver. It is very concerning to me that on a number of occasions the Services and Facilities that we offer at the hotel have not been to your expectations. I would like to offer my sincerest apologies for any inconvenience this has caused and would also like to know more about the services at the hotel that do not meet your expectations. This will allow the hotel team to improve the service we provide and the opportunity to rectify the concerns you have to better service our guests in the future. If you would like to discuss this further please call myself at the hotel and I would be more than happy to listen to your feedback.Kind regards,Hamish Howard Front Office Manager
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"Easter Show visit"

23rd April 2012, Alicountry, Maitland, Australia

The hotel was easy to get to and close to public transport. Staff were friendly and helpful and the room was clean and comfortable with plenty of room. Had an excellent nights sleep without all the noise you get in the inner city. Food in restaurant was nice and other dining options were close by.

Management responseDear Alicountry,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive positive feedback.I am pleased you found the hotel to be conveniently located, so you were able to attend the Easter Show with ease.. I have passed your comments on to the rest of the Mercure team, and look forward to welcoming you back on your next stay with us.Kind RegardsFiona McLoughlin
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"easter show package"

19th April 2012, KincumberBarts, kincumber

Great deal we got with free easter show family pass and full buffet breaky...yum!!! also tennis was free at any time...only complaints was our room smelled damp,not very pleasant,we complained but had to stay in same room,also spa was only heated from 11am,so tryed to enjoy a early morning spa but could not cause it was not heated till 11am,also outdoor pool is not heated,which froze the kids...over all not bad to stay at....

Management responseDear KincumberBarts,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive positive feedback.I have referred your comments regarding the room, to our Executive Housekeeper for attention.I have also passed your comments on to the rest of the Mercure team, and look forward to welcoming you back on your next stay with us.Warm Regards,Fiona McLoughlin
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"Rosehill Relief"

18th April 2012, Chris888670, Sydney, Australia

The Mercure, opposite Rosehill Racecourse was a great place to stay. The delicious dinner, convenient parking onsite, calm & confident staff, complimented the well appointed room! Thank you.

Management responseDear Chris888670,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive positive feedback.I am pleased you found the hotel to be conveniently located. At Mercure, we pride ourselves on providing warm and friendly service from our confident staff.I have passed your comments on to the rest of the Mercure team, and look forward to welcoming you back on your next stay with us.Kind RegardsFiona McLoughlin
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"Golden Slipper stay 2012"

16th April 2012, Slipper_12, Sydney, Australia

Booked the room in Dec 2011 when I was emailed a special for Accor hotels. Perfect location for the races and away from the ater party crowd. Very comfortable bed however room service could not provide our request as they had under catered for the race day. Apart from taht we had a great stay and the staff werer very friendly.

Management responseDear Traveller,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive positive feedback.I am pleased you found our location convenient for your day at the races.I have passed your comments on to the rest of the Mercure team, and look forward to welcoming you back on your next stay with us.Kind RegardsFiona McLoughlin
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"Package deal for easter show"

13th April 2012, travel5000534, Newcastle, Australia

Stayed at this hotel as a good value royal easter show package. Very pleased with the staff and service at the hotel however the cleanliness of the room was very poor, carpet very dirty, greasy finger prints over all the furniture etc. and the room smelt like washing that had been left wet for days before drying. It was actually difficult to sleep with the smell. On the positive when I did mention this at check out the gentlemen advised that they would have changed our room if we had told them earlier (silly us).

Management responseDear Traveller,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive feedback.I would like to personally apologise for your room experience and assure you that I have forwarded your feedback to our Executive Housekeeper for urgent attention.I look forward to welcoming you back to the hotel in the future.Kind RegardsFiona McLoughlin
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"Reasonable accommodation"

11th April 2012, Adelaide

The Mercure was generally fine, no real high points or low points. There was a table in the room but no matching upright chairs to use with it. There was a single office chair, which I used at the executive desk. There was a lack of information about the local facilities (restaurants etc) in the local area and the car park has a low roof (not good if you have a large vehicle with roof racks) and the turns are tight for getting around in large vehicles. The staff were friendly and helpful.

Management responseDear Traveller,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive feedback.I have passed your comments on to the rest of the Mercure team, and look forward to welcoming you back on your next stay with us.Kind RegardsFiona McLoughlin
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"Parramatta Mercure"

10th April 2012, Griffith, Australia

great location if needing to get to Homebush olympic park. Also close to shops. The beds were comfortable.TV was a bit small and the lighting was in odd postions

Management responseDear Traveller,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive such wonderful feedback.I am happy to advise that new bigger TV's are on the way and will be installed in rooms in the not to distant future.I have passed your comments on to the rest of the Mercure team, and look forward to welcoming you back on your next stay with us.Kind RegardsFiona McLoughlin
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"Thin walls, no kid menu at restaurant"

10th April 2012, Canberra, Australia

The hotel is great, with very friendly and courteous staff. The only complaints were the very thin walls and we could hear everyone and even understand the conversation from the neighboring room. My only other complaint is that when we went to the restaurant for dinner, there was not a kid's menu or much selection for young children. We inquired about getting something from the bar menu (such as a cheeseburger for our kids), and we were told that we could not bring the bar menu items into the restaurant. We decided to leave and find a more kid friendly restaurant, and the waitress seemed very rude and put out by this. The hotel desk staff were wonderful and helpful, and we extended our stay for an additional night. The room and bed were quite comfortable with plenty of room for our family of four. The location was great, close to Olympic Park. We would choose this hotel again.

Management responseDear Valued Guest,I would like to thank you for the feedback that you have provided, and would like to apologise on behalf of the team for your Food & Beverage experience in the hotel.I have passed your comments on to the Food & Beverage Supervisor for attention.I can assure you that we do provide a Children's menu and we are more than happy to cater for Children of all ages in our M Restaurant. Kind Regards,Fiona McLoughlin
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"If in Parramatta"

6th April 2012, Melbourne, Australia

Hotel ticked all boxes, from friendly team on front desk to a spacious clean room. One of the better hotels in Parramatta.

Management responseDear Traveller,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive such wonderful feedback.At Mercure, we pride ourselves on outstanding and friendly customer service and I am pleased you were able to experience this.I have passed your comments on to the rest of the Mercure team, and we look forward to welcoming you back on your next stay with us.Warm Regards,Fiona McLoughlin
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"State Athletics"

2nd April 2012, Quandialla, NSW

Within easy reach of Homebush Bay, this is a great, affordable motel in a great area. The staff are very willing to help any needs you have.

Management responseDear Traveller,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive such wonderful feedback.I have passed your comments on to the rest of the Mercure team, and look forward to welcoming you back on your next stay with us.Kind RegardsFiona McLoughlin
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"��Ҧ$�"

30th March 2012, Brisbane, Australia

Perfect location if you love the races and football,also the markets and 5 minutes to the heart of Parramatta

Management responseDear Traveller,Thank you for taking the time to review our hotel on TripAdvisor; it is always a pleasure to receive such wonderful feedback.I am pleased to hear that you found our location convenient, with plenty of things to see and do.I have passed your comments on to the rest of the Mercure team, and we look forward to welcoming you back on your next stay with us.Kind Regards,Fiona McLoughlin
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"My weekend stay"

30th March 2012, Newcastle, Australia

Great location with easy 20 min walk to church st Parramatta dining. Short drive to homebush sporting area or walk 5 mins to rosehill racers. Macca,s for breakfast and woolworths just accross the road cheaper then the mini bar. Great escape.

Management responseDear TravellerThank you for taking the time to reveiw our hotel on TripAdvisor, It is always a pleasure to receive such positive feedback.I have passed your comments on to the rest of the team, and look forward to welcoming you back on your next stay with us.Kind RegardsFiona McLoughlin
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"location"

25th March 2012, Orange, Australia

very clean and staff friendlly with rooms nice and quietpublic transport close andshopping minutes awayfastfood across the road

Management responseDear TravellerThank you for taking the time to reveiw our hotel on TripAdvisor, It is always a pleasure to receive such positive feedback.I have passed your kind words on to the rest of our Mercure team. We look forward to welcoming you back on your next stay with us.Kind RegardsFiona McLoughlin
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