Hotel address106 Hassall Street
How to reach the hotelGPS :S 33° 49' 8.29'' E 151° 1' 17.73''
Contact the hotel
- Tel. (+61)2/88361000
- Fax. (+61)2/88361043
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Mercure Sydney Parramatta - hotel reviews in Parramatta
Hotel code: 2123
Accorhotels.com customer reviews in partnership with TripAdvisor
27th February 2013, Wagga Wagga, Australia
Our stay was pleasant, chosen for the location. Hotel is undergoing a refurbish and once finished it will be comfortable stay. Room was adequate, bathroom needs a total upgrade, not just a half refit as has been done. Beds comfortable and no traffic noise.View management response »
Management responseDear Traveller,Thank you for taking the time to review the Mercure Sydney Parramatta on TripAdvisor.I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. I have referred your comments regarding the bathroom to our Engineering and Housekeeping departments for urgent attention.We appreciate you sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Warm Regards,Fiona McLoughlinAssistant Manager
26th February 2013, Breno68, Melbourne, Australia
Although I am a gold accor member and generally stay every 6 weeks for up to 4 nights, I was pushed aside for international guests stay for 2 nights.I was not upgraded as part of my deal and when I questioned this I was told bad luck we are full.View management response »
Management responseDear Breno68,Thank you for taking the time to provide feedback about the Mercure Sydney Parramatta.I am concerned to hear you felt you were 'pushed aside' for international guests that were staying at the same time as yourself. At Mercure we are happy to welcome all guests.As you are probably aware, we also try to give our Gold Advantage Plus & LeClub members a complimentary upgrade on each stay. This is however subject to availability and unfortunately on the night you stayed, the hotel was in fact fully booked and a complimentary upgrade therefore not possible.We look forward to welcoming you on your regular visit again soon.Warm regards,Fiona McLoughlinAssistant Manager
"Good value property"
14th February 2013
Tidy rooms, good location (only 5-10 mins from Olympic Park), good service. The reception was open 24 hours a day and were generally very friendly and always gave a smile. Although there were some strange machinery type noises that we could never work out what they were.View management response »
Management responseDear Traveller,We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback.At Mercure we pride ourselves on friendly and welcoming staff and I am pleased to hear you were able to experience this. I will share your comments with our Mercure team. Warm Regards,Fiona McLoughlinAssistant Manager
1st February 2013, ShenVas, Townsville, Australia
We had a very good stay at this place for two nights; very centrally located (if you have a car) and opposite shopping complex;Great rooms and when booked on a 'deal rate' they are absolute value for moneyWe will definitely consider staying againView management response »
Management responseDear ShenVas,We very much appreciate your comments regarding your stay at the Mercure Sydney Parramatta. It is always a pleasure to receive positive feedback.I will share your comments with our Mercure team. I am sure that this feedback will serve as an encouragement to all of our staff.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Warm Regards,Fiona McLoughlinAssistant Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.