Hotel - Novotel Brussels Centre Tour Noire
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Novotel Hotel

Novotel Brussels Centre Tour Noire Hotel

Rue de la Vierge Noire 32 
1000  BRUSSELS
BELGIUM

2,619 reviews
TripAdvisor Rating Based on 2,619 reviews
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From 85.00 EUR Non member rate
From 76.50 EUR Member's rate Members’ Rate, join while you book
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Select your dates 85.00 EUR
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • Indoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking (Nearby)
    • Public outdoor parking (Paying, Nearby)
    • Public indoor parking (Paying, Nearby)
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed
  • 100% non-smoking hotel
  • Air Conditioning
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
    • Italian
    • Dutch
  • Reception open 24 hours a day
  • Dry cleaning / Ironing

Leisure and activities

  • Indoor heated pool
  • Fitness centre
  • Hammam
  • Boat excursions  (Nearby)
  • Other sports activities
    • Bicycle hire facilities (Paying, Nearby)
    • Croquet

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 16 meeting room(s)
  • Congress center
  • Web Corner on a Mac
  • Copy/print service available
See all services

Hotel location

Our rooms

  • 217 rooms
  • 100% non-smoking hotel
  • 3 rooms for people with reduced mobility
  • 75 family rooms
  • 36 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • Pulse air
    • 220/240 V AC
    • Airconditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • Telephone
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Work desk in all rooms
    • Manual temperature control
    • RJ 45 outlet
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Brussels Centre Tour Noire

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 2,619 reviews

SivHarriet 2016/12/06
« Some good service amidst exceptionally rude personnel »

I was asked to check-in online in order to save time. Upon check-in at the hotel I still had to queue twice. I am wondering how many times I would have if I hadn't checked-in online as well. And I was greeting by rude personnel each of the times. The only high-light was the professional treatment of an unexpected entry to my room (which obviously should not have happened in the first place). And the burger at the restaurant, it was good. But that is not enough to run a hotel.

NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, I am sorry that on this occasion you were disappointed with your stay at Novotel Brussels Centre - Tour Noire. I appreciate your feedback, and I hope that you will give us the opportunity to welcome you back in the near future and provide you with a correct service. I can assure you the matter is being looked into. Kind Regards, Annabelle Secretary Guest Relations

Shengli2016 2016/05/08
« Overall Good »

Staffs are friendly and well educated, but it seems that number of staffs are not necessarily enough. I like breakfast of the hotel so much. Access to Gland Place is so convenient that we could easily walk there.

NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, I am very happy to read your review, and am glad that we could contribute to making your trip to the Brussels a good experience. Personalized service is of great importance to Accor, and we invest heavily into training to ensure every guest feels special. On behalf of our team, thank you for your review of Novotel Brussels Centre – Tour Noire. Annabelle Secretary Guest Relations

Ioannis L 2015/12/27
« Great hotel,area could be better »

Our stay was really nice. The hotel has nice modern rooms of very good size. Breakfast is absolutely great with a lot of choices, taking into account this is a 3 star hotel. The staff also are really helpful, letting us checkout lately for free. The area though could be better around. It gives you a sense of a bad neighbourhood, although nothing is actually wrong. Other areas are for sure better in a general sense than this one. But especially for Christmas,you are 1 min from christmas market, 4 mins walking from Grand place, 1 min from 2 metro stations and generally within walking distance to anywhere in the center. If you want to stay in the best neighbourhood in Brussels, this is not the right place. If you however dont mind paying less to stay in another area but in a great hotel in the city center, then this hotel would be great. Definetely recommended.

NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, Many thanks for posting a review and for the feedback ! It is great to read how much you have appreciated the breakfast, rooms and service at the hotel. We certainly hope to welcome you again at Novotel Brussels Centre - Tour Noire. Yours truly, Annabelle Secretary Guest Relations

8PeteS8 2015/10/21
« High quality Novotel »

I was there for 4 nights. Room was quite big, clean and with a beautiful view to a square with yellow autumn trees and an old church. Service was very attentive and friendly. I had an issue with the TV remote and it was solved in 10 minutes. As Platinum Card owner, I received all the benefits - room upgrade, drink and early check-in I needed - this does not always natural.Location is 20 minutes walk from Brussels Central train station. BTW the walk is through the Old Town. Underground and busses are 50 meters from the hotel. One warning - the mineral water lonely standing in the minibar is not free :-). Brussels is very nice and I will return - and to this very same Novotel.

NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, Thank you very much for your gracious compliments. I guess every hotel wishes to receive such a positive review ! Your kind words are truly appreciated and I will make sure they will be shared with everyone involved. We wish to have the pleasure of welcoming you back ! Annabelle Secretary Guest Relations

ian868 2015/07/26
« Excellent stay »

comfortable hotel, spacious rooms, enjoyed indoor pool and steam room, nearby restaurants, quiet area, and convenient metro stops around corner from hotel. Only suggestion is to have clear directions on website to the hotel from the train station. We took the metro back to the train station, but upon arrival the tourism info agents told us to walk with a map, and we dragged our luggage along cobblestoned streets through throngs of crowds for what seemed like an eternity before finally arriving at the hotel. Then after our 2 day stay we discovered not 1 but 2 metro stops within a close walk of the hotel. Highly suggest taking the metro directly from train station to hotel!!! Once there, the hotel service, room, and breakfast were excellent! great location too just far enough away from the busy areas, but within close enough walking distance.

NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear Guest, Many thanks for posting a review and for the positive feedback! It is great to read how much you have appreciated the location, the leisure facilities, the room, the breakfast and service at the hotel. We certainly hope to welcome you again at Novotel Brussels Centre - Tour Noire. Annabelle Secretary Guest Relations

Frederick G 2015/07/13
« Well located and serviced »

Perfectly located close to Hrand Place and Sainte Catherine. Easily accessible by public transport and taxi (beware of the new road restriction for cars around Bourse) Rooms and amenities of good value for money.

NBCTN, Guest Relations Manager at Novotel Brussels Centre, responded to this review

Dear guest, We appreciated a lot your feedback on the evaluation of value/price, the location of our hotel, the accessibility,as well as on the staff. It’s always a pleasure to read that our guests appreciated our quality of service. Thank you for sharing your experience. Best regards, Annabelle Secretary Guest Relations

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