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Hotel Mercure Lomé Sarakawa - hotel reviews in Lomé
Hotel code: 2102
Accorhotels.com customer reviews in partnership with TripAdvisor
"Why this hotel is not worthy of staying at!"
1st May 2012, JimandAdie, Portland, Oregon, USA
The rooms are clean but look like they are straight out of the early 80's. They desperately need to be updated! The hot water was more like luke warm and the bathroom again need some serious TLC! The only highlights for and Anglofone were CNN, AC and Internet (which was super slow!). It was at best a 2 star hotel sporting an attitude of a 5 star. The staff was incompetent on so many levels. Telling me that they couldn't book me as a walk in with no reservation for two nights. They gave me a room for the first night and told me to come back the following morning to see if there were any open rooms. The place has over 200 rooms! So, I went online and booked a room. When I showed them the confirmation number they forced me to return to the room and bring my wife's computer down with the email open to prove that I had indeed booked the room rather then them must typing in the reservation number! Also, DONT EAT THE BREAKFAST! The food was nasty! My wife and I stayed on a Saturday night and had to pay the 50 dollar fee to eat it. I had a huge lizard poo next to my fork and there were flies all over the restaurant. Honestly, for being the best hotel in Lome and in all of Togo, it's just not worth the stay unless you have no other options.
View management response »
Management responseDear Guest,Thank you for taking the time to tell us about your experience at the Mercure Lome Sarakawa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.However, please note that problems raised do not reflect quality of service which we are usually. Concerning the rooms, our desire is to provide a superior service experience for every customer. This is why we expect the implementation of an extensive renovation project. With regard to the book of room as a walk, we will conduct an investigation to determine what happened. On the internet, we are unfortunately dependent of flow provided by our provider. For hot water, please contact the reception for any problem during your next stay. Our team will be pleased to help you.I would like to reiterate our commitment to high quality standards, and I personally would like to make sure you will experience it during your next stay with us. Please do not hesitate to contact me during your next visit.We appreciate sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christophe CHAMBONCELGeneral Manager
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"Average hotel with great potentials"
1st May 2011, abuja
The Hotel requires renovation and upgrade of the facilities. The beach after the poolside smells and this should be added attraction for guests.Why is it that all TV stations are in French? Majority of the staff especially room service cannot speak English! As a tourist location, multiple lingua should be encouraged. So also should some TV channels, apart from CNN and Supersports3, be in English
View management response »
Management responseDear Client, Thank you for taking the time to tell us about your experience at the Mercure Lome Sarakawa. I am sorry that your experience did not meet your expectations ; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer ; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.That is why we proceed daily to improvements, while waiting for the implementation of a vast project of renovation. Concerning the beach lining our hotel, we are requesting the agreement of the local authorities to fit out it. As for the TV offer, we added recently an English channel of movies. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,Christophe CHAMBONCEL,General Manager
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Hotel address
Boulevard du MonoBP 2232
0 LOME
TOGO
How to reach the hotel
GPS :N 6° 8' 12.94'' E 1° 15' 56.22''
Contact the hotel
- Tel. (+228)2227/6590
- Fax. (+228)2227/7180
- H2102@accor.com
