ibis Coventry South hotel

"IBIS coventry south"

10th April 2012, Stockport, United Kingdom

Good nights sleep, rooms clean, hotel is looked after, however heating system non existent, simple convector heater.

Management responseDear Guest Thank you for taking the time to leave us feedback regards the hotel. We do value our guest feedback and do aim to ensure that we meet guest expectations I look forward to welcoming you back to the hotel in the near future. RegardsJulian Ward General Manager
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"Not a normal Ibis"

12th March 2012, York

Avoid this hotel if you want a normal Ibis. This is second rate by any standards. The accommodation block is separate from the bar/reception area (which is shown in the picture) and is old, damp, dirty, smelly (smoke) and has poor heating (and no air conditioning). The rooms open direct onto an exposed walkway with the only window in the room facing the walkway giving the chance for everyone to look in or requiring the curtains to be permanently shut.The staff were very friendly and attentive but the accommodation block is not of a standard acceptable for Ibis.

Management responseDear Guest Thank you for taking the time to leave us feedback regards the hotel. We are sorry to hear that you did not enjoy your stay with us at Ibis Coventry SouthIf you would like to discuss your stay further and if you wish to contact me on 02476 639922.We do value our guest feedback and do aim to ensure that we meet guest expectations I look forward to welcoming you back to the hotel in the near future. RegardsJulian Ward General Manager
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"Good ibis"

28th February 2012, London

An older US style Ibis hotel with bedrooms detached from the main reception. However, security is excellent with sound fencing, multiple cameras and good sight-lines.Rooms were very clean and fresh. Temp control was very good as were amenities and facilities. No real restaurant but a bar and chair/table seating area served 24 hours a day with ready meals - more than adequate.Breakfast is very good - full cooked or conti + as much as you can eat. great sausages.

Management responseDear Guest Thank you for taking the time to leave us feedback regards the hotel. We do value our guest feedback and do aim to ensure that we meet guest expectations I look forward to welcoming you back to the hotel in the near future. RegardsJulian Ward General Manager
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"University visit"

21st February 2012

Used this on a visit to Univeristy of Warwick with son. Handy, good location and good price. The buffet breakfast was good value, half price at £3.50 per head as it was booked on-line. I would stay here again. Directions to the hotel when on the final approaches could be better. I had to ask at the nearby Jaguar car plant how to find it.

Management responseDear Guest Thank you for taking the time to leave us feedback regards the hotel. We do value our guest feedback and do aim to ensure that we meet guest expectations I look forward to welcoming you back to the hotel in the near future. RegardsJulian Ward General Manager
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"Freezing Cold Dirty Rooms"

6th February 2012, rugby

The room has a very noisy fan heater that probably couldn't heat a broom cupboard, carpets, seating stained, general walkways not clean or tidy, terrible nights sleep!!!Please note I stay in hotels regularly and have never felt the need to write a review before but on this hotel felt compelled to do so.Why there is not adequate heating for the room is beyond me - the only good thing is that I wasn't staying there with my family (two young children).

Management responseDear GuestAs the new manager I was shocked to see your review, and the problems during your stay, I would like the opportunity to discuss your stay further and if you wish to contact me on 02476 639922.During this month the AA has inspected the Hotel and have give us a 99.5 % and a random visit we are also investing into new heaters for the cold months of the year.Again I am sorry for your last stay and i hope you will contact me shortly. RegardsJulian ward General manager
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"great value"

19th January 2012, Llandudno, United Kingdom

This was our second visit to this hotel. Again we had a clean, comfy bedroom. The breakfast was very good with plenty of choice and nicely presented. The staff could not have been more helpful, and we would happily recommend this hotel.

"Very nice hotel, basic, but good price/quality concept"

20th October 2011, FrancisVE, Esch-Sur-Alzette

Staff is very polite. If you are looking for the basics than this is a very nice hotel. There are some areas where improvement could be achieved. The menu of the restaurant is rather appealing, even the basic steak for business travelers that don't want to spend to much time on food maters is nowhere to be found. The internet is paying which is not really acceptable today where internet is free everywhere. Especially if you stay for several days and want to keep up on emails an business matters, this becomes a very expensive hotel.Rooms are neath and clean, bed was probably one of the best I've ever had in a hotel.

"Great value"

8th September 2011, Alexa1122, Invergordon, United Kingdom

A little difficult to find unless you do you research before hand. Nice quiet location in a busy area. Ample green areas around for dog walking. Chalet type accommodation which was idea for our dog. Quite a few dogs there that nice but you would never know it. Comfortable clean room , good shower, compact bath. Excellent value for money. Breakfast was well presented and good value. Evening meal was quite acceptable. Staff were excellent as well. They were very friendly and most helpful. It did appear that one girl was doing every task but you would never know as she was very professional and most efficient. Would definitly stay here again without a doubt.

Management responseDear GuestThank you for taking the time to leave us feedback. It is always good to hear both good feedback and negative. We can learn so much from both. I was pleased that the team looked after you. We are a small team and very multi skilled. We hope we have the pleasure of welcoming you back to the hotel in the near futureRegardsSharon McEvoyGeneral Manager
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"Budget hotels"

4th September 2011, St Helens, United Kingdom

If this had been my first stay in an Ibis hotel it would have been my last. The accommodation is chalet style and not your normal UK hotel and not what I expected from my previous experience of Ibis quality. It needs refurbishing. The receptionist, Saiful, was fantastic - he couldn't be more helpful. It is well placed for visiting the area south of Birmingham with easy access to good roads.

Management responseDear GuestThank you for your response. I am sorry that we didnt meet your expectations of a Ibis Hotel. Yes we are similar to a chalet style, and we are similar to marmite, you will either love or or hate us. I am pleased that we do have a lot of regular guest that love us, the hotel is set in a quiet location surrounded by trees. I was pleased that saiful looked after you, we have a good team here and we do value what our guest feel ablout us.I cant change the layout , but what i can ensure is we offer value for money, with a team that want to deliver a great service. I hope this does not deter you from using the ibis brand in the near futureRegardsSharon McEvoy
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"OK if you can find it"

20th July 2011, Crowborough

Staff friendly and food good. Room dark and needs updating. Sat Nav takes you to wrong place and the hotel is not the easiest to find. Hidden away, no signs and situated off one of the most difficult roundabouts I have come across. Have stayed there a number of times now but only because it is close to Warwick University. Pity as all other Ibis hotels have been good.I have recommended hotel to friends but only because we all wanted to stay close to where we were going next day.

Management responseDear GuestThank you for taking the time to leave feedback. I am sorry that you ahd trouble finding the hotel. The council have closed the bridge at the end of Abbey roads, this is why we try and re direct instructions asking guest to follow the Jaguar Engineering and Whiltley. I must admit that coventry is not the easiet city to drive around, but this is something i can not change.We are trying to make our directions clearer, but because we are classed as Abbey road then sat navs will insist on using this route.Once again thank you for taking the time to leave us feedback RegardsSharon McEvoyGeneral Manager
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"Good value"

13th July 2011, JANETDENISE, Manchester, United Kingdom

Motel style accommodation.Very clean,great value at 35.00.You will need a car.The hotel is secluded,Recommend a trip to Wellesbourne airfield,with an excellent cafe and you can watch light aircraft come and go.

Management responseDear GuestThank you for choosing to stay at the Ibis Coventry South. We are so pleased to receive your feedback and it was good to hear you enjoyed your stay with us.We are very lucky the hotel is set in nice quiet grounds that are away from the busy traffic and city center, it’s is a motel style and gives you the feel of being abroad without the Sun I am afraid. The hotel is in a Nice village of Whitley, that gives the impression of seclusion, but we are only 5 minutes from the city center and a 5 Minute walk to the Bus station, which has a very good bus service into the town center. I have fed your feedback to the team in our Hotel meetings and they were pleased to hear you enjoyed our Hotel. We know we are not a 4 star property but we do offer good value for Money, and make up with the friendliness of the team, I am very lucky to work with a team that enjoy their jobs.We look forward to welcoming you back to the Hotel when you are next in CoventryRegardsSharon McEvoy
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"very Happy"

8th April 2011, Brighton

we travel with our dogs and we always find this very good at the Ibis as they are dog friendly and do not charge for them, the beds are comfortable ,and the restaurant and bar are a good extra so we don't have to go far to eat

Management responseHi,Thank you for your very kind words. They are very much appreciated and my team will be delighted to hear that you enjoyed yourselves in our hotel. We are all animal lovers and love to see all of the dogs for Crufts and other events. I look forward to welcoming you back at Ibis Coventry South soon. Kind regards,Shereen LeeGeneral Manger
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"Not to the usual standard"

7th December 2010, Limerick

This Ibis hotel (or more correct motel) falls short of the usual Ibis standard. Insufficent staff to provide a quality service, general cleanliness in the check-in and dining areas, WiFi broke down, ran out of Grolsch, poor breakfast even ran out of butter and croissants on one morning. Could do better. Location not great.

Management responseDear Guest,Sorry to hear that you were disappointed with your experience of the hotel. I’ll look into this personally and come back to you. Please send your email address or phone number to H2094@accor.comKind regards, Shereen LeeGeneral Manager
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