ibis Charleroi Centre Gare 3 stars

Customer review rating (ALL Rating) 4.1/5 898 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • Across from Charleroi station

  • Private parking

  • Located in downtown area

  • 12 minutes from Charleoi Airport

  • Free Wi-Fi

Our accommodation(s)

Hotel location

ibis Charleroi Centre Gare

Quai Paul Verlaine 12
6000 CHARLEROI
Belgium

GPS:50.406318, 4.43907

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

BAR IBIS

Our bar is a friendly meeting place where you can relax whenever you wish.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  898 reviews

TripAdvisor Rating  3.5/5  578 reviews

very good stay

Customer review rating 5.0/5

Izaak V. D. Z. Solo - Confirmed reviews ALL

excellent

Dear Izaak, Thank you for your positive review. We're delighted to hear that you had a very good stay and found it to be excellent. We take great pride in our commitment to customer satisfaction, and it's rewarding to know that our efforts are resonating with our guests. Regarding your comment on the bacon, we appreciate this feedback as it helps us understand our guests' preferences and allows us to continuously improve our breakfast offerings. Please rest assured that we are attentive to all comments that can enhance our guests' experience. We look forward to welcoming you again soon. Best wishes, Ovidiu Chitas, General Manager

Friendly staff

Customer review rating 4.5/5

Anonymous Couples - Confirmed reviews ALL

Good location, free parking space for the night, nice and friendly people at the reception

Dear Guest, Thanks for taking the time to review your stay at our hotel. We're delighted to hear that our staff made a positive impression and that you appreciated our convenient location. Regarding the complimentary parking, we're glad you found this amenity useful, although I must clarify that our private parking is available at a fee and cannot be reserved in advance. We apologize for any misunderstanding and appreciate your acknowledgment of our welcoming reception team. We hope that you will return in the future. Best regards, Ovidiu Chitas, General Manager

Very nice receptionist staff

Customer review rating 4.5/5

Abdel-rahman R. A. Solo - Confirmed reviews ALL

Very friendly and they want to help

Dear Abdel-Rahman Rahman. Thank you for taking the time to share your experience with us. It's wonderful to hear that our reception staff made such a positive impression with their friendly and helpful demeanor. We strive to assist our guests in any way we can, and it's affirming to know that our efforts are noticed. Please rest assured that the satisfaction of our guests is our top priority, and we're glad that our commitment to service shone through during your visit. Thank you again. We look forward to welcoming you back soon. Kind regards, Ovidiu Chitas, General Manager

Dirty, dated and too hot

Customer review rating 0.5/5

Elliet 8. Couples - Confirmed reviews ALL

Hotel is in serious need of a refurb. Shower was mouldy, holes in various parts of the walls and stains on the walls. Was absolutely roasting at night time, and air con didn't work.

Dear Ellie, Thank you for taking the time to share your feedback. We regret to hear that certain aspects of your stay did not meet your expectations. Our hotel is committed to providing a comfortable environment, and while our air conditioning systems are routinely checked, we do provide fans in rooms where the system presents challenges. We understand the importance of maintaining a clean and welcoming space, and we continually strive to meet the highest standards of cleanliness and upkeep. The condition of the rooms is paramount, and we are always available to address any concerns during a guest's stay within our 15-minute satisfaction guarantee. Rest assured, we are dedicated to ensuring a pleasant stay for all our guests. We certainly hope that we can welcome you back again. Best regards, Ovidiu Chitas, General Manager

Clean but basic hotel

Customer review rating 3.0/5

Richard Families - Confirmed reviews ALL

Clean room, comfy bed but rooms could do with an update. Look tired

Dear Richard, Thank you for sharing your thoughts about your stay with us. We're glad to hear that you found your room clean and the bed comfortable. It's rewarding to know that these aspects of your stay met your expectations. Regarding your concerns, we are continuously updating our facilities to enhance our guest experience, and we appreciate your feedback on room 117. While early check-in is subject to availability, we strive to accommodate our guests' needs. We look forward to welcoming you back in the future for an improved experience. Best wishes,

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Other web-users rate our hotel

  • 758 reviews 8.9/10 Location
  • 822 reviews 4.6/10 Room
  • 597 reviews 9.1/10 Service
  • 26 reviews 5.8/10 WiFi
  • 481 reviews 3.5/10 Comfort
  • 313 reviews 7.8/10 Breakfast
  • 312 reviews 5.4/10 Cleanliness
  • 168 reviews 2/10 Amenities

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