Hotel - Mercure Melbourne Treasury Gardens
section.presentation.hotel.accorhotels
Mercure Hotel

Mercure Melbourne Treasury Gardens

13 Spring Street 
3000  MELBOURNE
AUSTRALIA

1,715 reviews
TripAdvisor Rating Based on 1,715 reviews
Check Prices
Best price guarantee
From
From 134.00 AUD Non member rate
From 134.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Check Prices
Check-in from 14h00
Check out up to 11h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Public indoor parking
  • 100% non-smoking hotel
  • Air Conditioning
  • TULLAMARINE MEL

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel (Paying)
    • WIFI in your room (Paying)
    • WIFI access (Paying)
  • Public indoor parking
  • 100% non-smoking hotel
  • Air Conditioning
  • TULLAMARINE MEL
  • Languages spoken at the hotel
    • Chinese Mandarin
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Business center with support staff
See all services

Hotel location

Our rooms

Offering impressive city views or picturesque garden views, guest rooms at Mercure Melbourne Treasury Gardens offer a range of accommodation options for all types of traveller. Guests searching for hotels in Melbourne can find the ideal base for businessor leisure travel, with Privilege and Executive Suite options available. Modern and tastefully appointed, each guest room features air conditioning with manual temperature control, a work desk, cable and Wi-Fi internet access, a TV, a safe and an ensuite.

  • 164 rooms
  • 100% non-smoking hotel
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Data port in room
    • Emergency exit map
    • Safe deposit box in room
    • Bathroom doors 32 inches wide
    • TV with on-screen billing info
    • Radio in room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • Pay per view channel(s)
    • Manual temperature control
    • WIFI in your room
    • High speed transmission line
    • Iron in room
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Melbourne Treasury Gardens

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,715 reviews

671maureenp 2017/04/28
« quick city stay »

this hotel was a pleasant surprise , excellent location, friendly staff, overlooking treasury gardens. get a room with a balcony overlooking the gardens, beautiful at night & so close to public transport.

Guy M, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Dear 671maureenp, Many thanks for a great review and we appreciate your positive comments. It was pleasing to read that you enjoyed the location and our team made you feel welcome. We hope to welcome you back again soon. Sincerely Guy Marinucci General Manager Mercure Melbourne Treasury Gardens PH: 03 9205 9966 MOBILE: 0409 099 351 EMAIL: guy.marinucci@accor.com

daniellV8749CH 2017/04/28
« False Advertising rip off »

We booked for a standard room provided in the website pictures.We like mercure and know rooms are alike anywhere in the world. The room was smaller than all the rooms in the hotel.(we looked around).we paid full price $140).The room had a seminar style chair in tiny corner.(no place to rest arms).Wifi was fine.view was of a skyscraper and parking lot , not a view of the city).we told that to reception and where told its the room we asked for and other rooms were fully booked.He did not care about us by the tone of voice.it was a maids room. Top that the Air-conditioning was improvisorial and does not function properly (The other rooms had a regular air conditionair) We could not sleep as the room was hot as a sauna and the aircon did not cool the room enogh. When complaining of the heat the reception was rude telling us they cannot leave theire post as the hotel might set fire. (He cane and removed the rail whic h did not help). The bed was good by the way. Before this room and two nights at launceston (which had a fantastic room as mercure allways do)the app said we will get upgraded to silver in 4 nights,the app now says 3 nights left . We asked for a refund and where refused.

Guy M, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Dear danielV8749CH, Thank you for taking the time to tell us about your experience at the Mercure Melbourne Treasury Gardens. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guy Marinucci General Manager Mercure Melbourne Treasury Gardens

Sandra B 2017/04/27
« Shocking Accor Hotel »

If laziness and don't care attitude, with overcharging- this describes this hotel. Had just flown in from Shanghai where service and responsibility were proud attributes. Charged us $36 for the mini bat, which we never opened, car park is under Sofitel hotel 500m away in the rain and food in rooms was un eatable. Do not stay here.

Guy M, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Dear Sandra B, Thank you for your comments regarding your stay. I do apologise for the incorrectly charged minibar. I do understand this has been reimbursed to you. I was disappointed and surprised to read that you found our team to be lazy. Our team pride ourselves on their attentive care of our guests and are constantly receiving praise from our guests for going above and beyond the expectation. I was disappointed to see you did not feel this. WE do have limited parking underneath the Hotel and have an arrangement with the closet car park Wilson which is a short walk from the Hotel. I appreciate this is not ideal,however, it is a better solution than our guests parking randomly and parking high rates as we have negotiated a very reasonable rate for our guests. We offer an extensive range of food on our in room dining menu which the majority of our guests find very tasty and good vale. WE appreciate your feedback. Sincerely Guy Marinucci General Manager Mercure Melbourne Treasury Gardens PH: 03 9205 9966 MOBILE: 0409 099 351 EMAIL: guy.amrinucci@accor.com

N4874HLstevent 2017/02/28
« weekend away in melbourne »

first time i have stayed at the mecure treasury in spring and i was quite surprised with the hotel being very centrally located the rooms were awesome the staff were great as well i really enjoyed the breakfast on the saturday morning as well as a accor member i will definitely return very enjoyable i must say

Guy M, General Manager at Mercure Melbourne Treasury Gardens, responded to this review

Dear N4874HLstevent, Greta to welcome an Accor Le Club member for the first time. Thanks for your loyalty. I was pleased to read that our team made you feel welcome and you enjoyed our breakfast buffet. We hope next time you can get to try dinner in Hop Sing Bar & Food. Sincerely Guy Marinucci General Manager Mercure Melbourne Treasury Gardens PH: +61 3 9205 9966 MOBILE: + 61 0 409 099 351 EMAIL: guy.marinucci@accor.com

Eleanor M 2017/01/14
« Value & style »

We recently stayed at the Mercure Treasury Gardens and were delighted to get an upgrade. The suite was modern, stylish, large and extremely well appointed. Unfortunately for us we were only staying one night to go to the cricket. This is a perfect location for visiting the sporting venues in Melbourne.

See more In partnership with

Web-users rating

Other web-users rate our hotel

Book your stay in this hotel
Best price guarantee
From
From 134.00 AUD Non member rate
From 134.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
Not participating hotel As a {{fidelityCard}} member Free: become a member Le Club AccorHotels

When making a booking at this hotel:

  • I earn Status & Rewards points
  • I do not earn points
  • I can easily convert my HuaZhu Rewards points into Le Club AccorHotels points (and vice versa)
  • I can use my Rewards points
  • I cannot use my points
  • I benefit from {{fidelityCard}} advantages
  • I benefit from advantages
  • I do not benefit from advantages
  • I can take advantage of the Members' rate
  • I cannot take advantage of the Members' rate
Best price guarantee

Our other hotels nearby

At 90 m Hotel Lindrum Melbourne - MGallery by Sofitel
Hotel Lindrum Melbourne - MGallery by Sofitel
From
From 205.00 AUD Non member rate
From 205.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 160 m Sofitel Melbourne on Collins
Sofitel Melbourne on Collins Hotel
From
From 270.00 AUD Non member rate
From 270.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 660 m ibis Styles Melbourne The Victoria Hotel
ibis Styles Melbourne The Victoria Hotel Hotel
From
From 104.00 AUD Non member rate
From 104.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
At 780 m Pullman Melbourne On The Park
Pullman Melbourne On The Park Hotel
From
From 204.00 AUD Non member rate
From 204.00 AUD Member's rate Members’ Rate, join while you book
0.00P
Up to {{amount}}% extra off
Members’ Rate, join while you book
All our hotels in MELBOURNE
Check Prices