Hotel St Moritz Queenstown - MGallery Collection

"Queenstown stay"

13th February 2013, DingoAndy, Perth, Australia

Great loaction and views of the lake, even though it was summer and 26C it was great vista to sit on balcony and enjoy the sunset.Hospitality was great and freindly service.The rooms were great, albeit a bit warm with the high temperatures. Windows opening was retsricted due to noise, so hard to sleep.Have to return in Winter as great location.

"Great Place to stay but not to sleep"

31st January 2013

St Moritz, great location close to CBD and retail area of Queenstown, Hotel has an excellant restaurant and one bed suites are very comfortable except for the bed which I thought had outlived its use by date,

"a great hotel ever"

9th January 2013, Yunqi C, Shanghai, China

Austria style hotel hahaha.... cute wooden windows of the hotel building.room: great, we upgraded to the suite on the 1st floor, the room was really really big! with garden outside, so we get to enjoy the breakfast everyday at the nice garden with the birds around :)service: hotel stuffs are from different place all over the world, they are young, nice and very helpful. a lot of the events you can book from the reception and pay when you check out. food: hotel breakfast has 3 different choices for guests need, quick one or full breakfast. location: a about 10 mins walk to the centre, and you will have to walk up on the hill, this was a bit tired but do a bit sports every day is not a bad thing :) 5 mins to the ship station for the farm tour... everyone will like the hotel i think

"Well located comfortable hotel with great views."

20th December 2012, NZGrant, Christchurch, New Zealand

We stayed at the St Moritz for two nights in a standard room at the rear of the hotel. No view, but quiet and comfortable. The dining area has wonderful views across the lake to the Remarkables so get your fix at meal times. The buffet breakfast is excellent. The centre of town is a few hundred metres away down the sloping access street.Additional charges for parking and internet always annoy us - the more you pay, the less you get! If you want to avoid paying the parking charge, there is limited parking down the street but watch that you are not charged for parking anyway as we were because we logged out car licence plates number. Quickly sorted out by the friendly staff.

Management responseGood afternoon - Appreciate the time taken to post a review, your feedback is valued. Breakfast overlooking the Wakatipu and Remarkables is truly a great way to start the day. Yours sincerely LynneLynne McVicar, General Manager Hotel St Moritz
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"Disappointed Experience"

4th December 2012, CTM662, Hamilton, New Zealand

We stayed at the St Moritz hotel in Queenstown from 21-23 November 2012. The good news is the hotel receptionist was very polite, professional and he gave a good initial overall brief of the hotel amenities. The bad news is the hotel was very dated; room smelled like smoke and needed a good air out. Lighting was very inefficient in the room and the furniture definitely needed updating, the bed tilted downward toward the headboard......however, the lake view was the best part of the room. The fitness facility was “WAY” out of date, small and wasn’t sanitary; this was very disappointing. What really spoiled the trip was our first night dining in the Lombardi restaurant. My wife has Coeliac disease and we requested a gluten free meal. The menu clearly stated the gluten free options and we reinforced the fact that the meal must be gluten free to the hostess since my wife is very sensitive and can get sick when traces of gluten are in a meal. The hostess confirmed that the meal (Corn-fed Chimi Churry Chicken) was in fact gluten free as indicated on the menu and it would be safe to choose this option. The meal arrive, my wife enjoyed it but couldn’t finish it, so I assisted by finishing off the meal. Dinner ended and we retired to our hotel room and approximately 10-20 minutes later my wife was glued to the toilet, sick from both ends for approximately four hours clearing her system of the contaminated meal. At one point I thought I would have to call the emergency services to assist; she was having a very bad episode at the St Moritz. I immediately contacted the hotel staff, which guided me to the chef cook who was in complete denial and didn’t even have an interest/respect for a guest that was suffering at the hands of the meal he prepared. He even refused to even discuss or to recommend we discuss it in front of the hotel manager; nothing. I understand how busy a chef can be but it would have been acceptable if he would have first apologised for our experience and then recommended a time later to discuss. His attitude added fuel to the fire. I don’t think he realises how dangerous it is to have someone with Coeliac disease get contaminated with a meal with gluten. The hotel staff did notify the manager on duty (who was very nice) and she offered to look into the matter. We finally met with the hotel manager the next morning, investigated our case and went through the ingredients and could not find anything that had traces of gluten in it. I mentioned the possibility of cross-contamination but he ruled this out as he described the kitchen structure and how impossible it was for this to occur. We left without really understanding or identifying what actually happened. This entire experience ruined our vacation and we will never risk staying at the St Moritz again. It’s too risky and there are other hotels in the area that are updated, customer focused and has a excellent record in catering to gluten free customers.

Management responseGood afternoonThank you for your review following your recent stay. I trust that your wife has returned to good health and I am so very sorry for the obvious distress that this incident has caused. I was away on business during your stay but following discussions with my Executive Chef, I can assure you he was, and is, exceedingly concerned over your wife’s wellbeing - and apologises unreservedly for any perception that was given to suggest otherwise. It was on his instruction that the team suggested your wife attend a Doctor at our expense to provide some support. Further to the investigation process that took place during your stay, we have undertaken additional enquiry due to the seriousness of your wife’s condition. As you are aware the menu item was confirmed as containing no gluten (this has been reconfirmed); whilst our food preparation protocols are of the highest standard and independently monitored, cross contamination is a possibility. We have undertaken a complete review of all food handling procedures, and Chef as met with his team to reiterate the importance and seriousness of dietary restrictions. We are so disappointed and sincerely sorry that this incident ruined your stay and would invite you to contact me directly should you wish to discuss this matter further lynne.mcvicar@stmoritzmg.co.nz . Lombardi restaurant has enjoyed a great reputation through many years, and this incident is not reflective of its norm. I sincerely apologise that our communications prior to your departure provided you with no resolve. Yours sincerely LynneLynne McVicar
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"On the good side of town and close to the main centre"

30th November 2012, JayCeetrips, Melbourne

We were very happy with the service and the facilities offered at St Moritz. Staff very ready to help with bags on arrival and departure. It was possible to park on the street without payment but you may have to walk a small distance to do so. Better than paying $15 /night for valet service. Being a member of Accor Club we were disappointed in the room allocated which looked out on a concrete wall. There was no indication of where the room was when booked on line. Because of the location of the hotel with fantastic views over the lake we assumed this is what we would get. We did get a special offer being a member of pay 2 nights and get the third one free but still expected a decent view. If this is pointed out in booking on line then we may have requested a view or looked elsewhere for another hotel. Very easy to get to the shopping centre which is close by although it is a steep hill walking home. Queenstown a great place to visit.

"queenstown revisit holiday"

21st November 2012, holidayers714, Sydney, Australia

I found the staff extremely helpful, they were knowledable of the area, they were happy to help with bookings to other activties, they knew us, they were friendly and professional at all times. the price was very reasonable, happy hour and different menu deals helped us to decide to mainly eat in. theyn accept accor cards which provide extremely good deals.

"Awesome Hotel Loved it."

15th November 2012, Watsons17324, Auckland Central, New Zealand

From the minute we walked into the Hotel it was very impressive the beautiful decor, the smell of lillies and the water jug and glasses. The when we checked in the staff were warm friendly helpful and made you feel welcome they were not just going through the motions. We were there for only 2 nights but I would rate this as one of the better Hotels we have stayed in for a while. I cannot think of one thing I did not like about it.Queenstown is beautiful of course and the view out of the windows is gorgeous. Overall would recommend this to anyone looking for a Hotel who treat you like a person and not just a paying guest.

"Great end to our NZ stay"

8th November 2012, braquin, Sydney, Australia

We stayed at the St Moritz as the last stop on a 10 day tour of NZ. We picked up a discounted room via an Accor membership, so our experience re: value may be a bit different to others, but we were thoroughly impressed with the level of service and the size of the room we got. We didn't have the greatest view from our room, but had a lovely experience every morning in the restaurant.The room was quite big, based on our experience. We really enjoyed the space to spread out. The service from all staff was exceptional. Every person on staff we bumped into said a genuine "hello" and were more than helpful whenever we needed to call on them, from moving bags, getting the car, to sorting out our washing machine woes.The only downsides were the bed and the in-room washing machine. Both myself and my partner found the bed and pillows a bit saggy and uncomfortable. The bedding didn't allow for us to be able to regulate our temperature well—we were either too hot or too cold. Far from the worst we've experienced, though, and a relatively minor gripe. The washing machine provided was a nice touch, but caused us no end of grief in trying to actually wash and dry our clothes. The staff were very responsive, however, and resolved the issue by doing it for us in the central laundry—did I mention we were impressed with the service?

"Very enjoyable. Thanks!"

29th October 2012, lindaj24, Melbourne

We stayed here recently for 3 nights at the start of our NZ holiday. The location is great and all the facilities you'd want are there. The staff were really friendly and it was like nothing was too much trouble. Would happily stay there again.