Mercure Sydney

"Mercure Hotel - George St, Sydney CBD."

21st May 2012, JayJay180, Luton, United Kingdom

Good central location which allows quick access to buses & trains and then onto circular quay for the ferries. Quite noisy at night due to traffic and drunk party goers. Sydney airport is 40mins away.All staff are helpful and know the city well. Breakfast is too expensive at $25.00 for a cookedone & $20.00 for continental style. Luckily there is a McDonalds and Subway and KFC and Mexican fast food place across the road. Local 7-11 shops also which sell fruit and bottles of water. There are also authentic oriental food restaurants across the road. Don't look like much but the food is great.Rooms are clean & tidy. No thefts reported in this hotel whilst i was there. My bathroom required a revamp but all worked well.Taxi rank is outside and the hotel is used by airline staff enroute to there next destination.In conclusion nice location at nice price with nice helpful staff and local eateries nearby.A tad noisy but who wants to sleep in a great city like Sydney.

"we will return"

20th May 2012, gregandvibeke, Woonona Australia

Hotel is positioned perfect for rail or bus, every thing at the hotel worked out good for our stay. If I had to find some thing to comment on, I would have to say the breakfast was a little disappointing, but we did have it each morning so it couldn't have been too bad.

"Good Value"

19th May 2012

Very happy with this hotel for our one night in Sydney for a concert at The Enmore Theatre. Location near to Central Railway was ideal & the bonus of $50 for food & drinks made the stay very reasonably priced. My only complaint would be the driving directions which told me to turn at a "no right turn" corner both approaching & leaving the hotel but driving in Sydney is always a challenge!! Excellent breakfast buffet with great bircher muesli - a favourite.

"Weekend Break"

19th May 2012, fjbelecky1, Neville Australia

When we come down to Sydney from"up country" we always come by train and stay at the Mercure on George St. It is so convient, close to the station, the buses, China Town and an easy stroll down to Darling Harbour. The service is always friendly, their restarant very good and their breakfast very substancial. We don't consider staying anywhere else.

"Overnight in Sydney"

19th May 2012, brondavi, Sydney, Australia

A smooth check in with an upgrade being provided, and appreciated, though the room was ready for one guest. Have stayed at this hotel a number of times as it is handy for rail transport. Will certainly stay again. Only disappointment is that wifi is chargeable, we have just returned from China & Hong Kong & all hotels in which we stayed provided wifi free of charge.

"very pleased"

17th May 2012, ATapps, Adelaide, Australia

Not too far out of town, taxi's are usually right out front of hotel. Everyone was very helpful. Room was great, if i had to find something bad about it just would be the shower was a little out dated.. But otherwise very very happy :)

"Great hotel with even better service!"

17th May 2012, SvetK87, Wollongong, Australia

Went out to the Cross for a friends 30th Birthday and stayed at the Mercure Sydney and I must say the service was exceptional. Carmen, the lady at the service counter, was very friendly and accommodated our request to stay in an interconnecting room. The rooms were spacious enough and very neat and tidy. I would most definitely stay there again. Keep up the great work guys!!

"School holiday getaway"

15th May 2012, Belmont

We recently stayed at the Mercure Sydney with our 2 young children. The stay was for a school holiday getaway so we loved that we were close to trains and a short walk from the markets and monorail - it meant easy access to Darling Harbour attractions and Luna Park. The room and bathroom were small but we couldn't fault the cleanliness and service. Twice we needed to contact housekeeping and both times they arrived very quickly to meet our requests. On check-in we were offered a lower price for breakfast and the children ate free. The kids loved that there was a pool as well. We would definitely stay here again if we could get a similar rate.

Management responseDear guest from Belmont,Thanks for your review. I am delighted to hear that you and your family enjoyed our location, service and facilities. It is always great to hear that we helped to make family’s holidays memorable.We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"Great value in Sydney"

14th May 2012

We had a very nice stay in this well located Sydney Hotel. It is great as a base as excellent public transport is very close to the hotel. Our car was safely garaged and it was easy to access major roads when leaving. Apart from breakfasts we also had an evening meal at the hotel and it was superb. The staff were friendly and extremely efficient. We will definitely stay here again.

Management responseDear guest,Thanks for providing such positive feedback. I am delighted that you enjoyed our central location, facilities and received great customer service from our team. We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"Sydney Central"

13th May 2012, TJM044, Perth, Australia

We enjoyed our stay at this hotel, met all our expectations.We chose on the basis of location, and for easy access to transport, this place is tops.Using the cityrail we were in our room 35mins after collecting our baggage from thedomestic terminal carousels.

Management responseDear guest from Perth,Thanks for your review. I am delighted to hear that our high standard of customer service and facilities met your expectations. I am also pleased that you enjoyed our convenient location. We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"Great location"

13th May 2012, flying_high09, Australia

Friendly staff, clean an spacious room, enjoyed the gym, pool and sauna. Good breakfast. Dripping cold tap in basin only negative.

Management responseDear guest from Australia,Thanks for your feedback. I am pleased to read that you had a good stay with us and enjoyed our facilities and friendly service.We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"Perfect location."

13th May 2012, holtipsfrombagz, moss vale

My wife and I spent 3 nights at the mecure sydney and would highly recommend it.We travelled by train to sydney from the southern highlands,the motel was only a short walk from the station.Even though we arrived 2hrs prior to normal check in we were able to access our room on the 13th floor by excellant front office staff.The close proximity to all sydney has to offer was a real bonus(provided you dont mind a short walk).Travel tip for those who enjoy a social drink.Check out "happy hour" both at the hotel and venues close by,saves you a fortune.

Management responseDear guest from Moss Vale,Thanks for taking the time to provide a review. I am delighted that you and your wife found our location convenient and had an enjoyable stay with us. I am also pleased to hear that our team provided excellent customer service.We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"Great Family Place, Excellent Location"

12th May 2012, RTCCP, Brisbane, Australia

Very friendly and helpful staff, pool small but fine for kids, excellent location. Breakfast was included for us, but we would not have paid $25 for it as we didn't see the value. Shower was a little scary for our 3 year old as the water sprayed wildly, but there was a tub too, so all was well. TV was a little dodgy and noisy but we weren't in Sydney to watch TV. Would definitely stay here again and would recommend to others. Very family friendly and accommodating. Close to Chinatown for cheap eats. Look for a weekend getaway package for great value!

Management responseDear guest from Brisbane,Thanks for your feedback. I am pleased to hear that you enjoyed your stay with us, found our location convenient and would recommend Mercure Sydney to others. I am however disappointed to your comments regarding to the TV and shower and I will certainly investigate it further. We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"stopover"

11th May 2012, traveller94454, Surfers Paradise, Australia

Good location for central station and hence airport, buses and trains, good value for money on food and wine.

"Mecure Sydney"

9th May 2012, rbower, Singleton, Australia

The Mecure is located in the perfect position. You can access most places within walking distance. The rooms are small but comfortable and the lifts are quick. The service at breakfest was not the best having to wait for the hot food for the buffet. They could also use additional staff for checkin and chect out. Overall the stay was very good.

Management responseDear guest from Singleton,Thanks for your feedback. I am pleased that you had an overall positive stay with us and enjoyed our central location. I am however disappointed to your comments regarding to breakfast at Four Elements Restaurant and slower than expected checkin/out. I do appreciate your feedback in this area as it help us to review and improve services and facilities.We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"Nice and Central"

6th May 2012, David201007, Christchurch, New Zealand

Great hotel in a very central location. Bus's on doorstep and trains not far away using a well lit tunnel (walkway). Also easy to get taxi's. Plenty of places to eat close by as well as at the Mercure. Nice clean bar at ground level. Concerge offed a great service. All nice and easy.

Management responseDear guest from Christchurch,Thanks for your review on TripAdvisor. I am delighted to read that you enjoyed your stay with us and found our location convenient and staff friendly and efficient. At the Mercure Sydney we aim to provide all guests with an excellent stay and I am pleased to hear that we met your expectations. We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"sydney stopover"

4th May 2012

Living in Lake Macquarie means that when visiting Sydney its more convenient to stay over than travel both ways when visiting Sydney CBD. We decided on the Mercure because of the location; pretty close to everything, including rail, light rail, chinatown, Darling Harbour.. Accor once again didn't disappoint. flawless stay, service, reception, quality of everything including food.ceewE DECIDED ON TEH mERCURE Vsits more convenient

Management responseDear guest,Thanks for your feedback. I am delighted to hear that our friendly service and facilities met your expectations and you had a pleasant stay with usWe look forward to welcoming you back at Mercure Sydney again soon.Kind regardsGreg BradyGeneral Manager
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"Great Service"

4th May 2012, South West Rocks

Good Hotel in excellent location. Front Office Manager Amanda gave considerable help when chronic pain in back and leg made it necessary to cancel an overseas trip. Other staff were compassionate and extremely helpful as well.

Management responseDear guest from South West Rocks,Thanks for taking the time to provide a feedback. I am delighted to hear that our excellent staff were able to help and provide you a great customer service experience.We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"Fantastic Stay!"

4th May 2012, sa_mel1977, Melbourne

My stay at the Mercure in Sydney was fantastic. The staff were friendly and helpful - even though I was walking through the lobby most of the time dressed in workout gear (I'm a Personal Trainer/ Group Fitness Instructor and I was in Sydney for a Fitness conference - Filex).

Management responseDear guest from Melbourne,Thanks for your review. I am pleased to read that you had a fantastic stay with us and experienced great customer service from our friendly staff.We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"Good Little getaway"

4th May 2012, Aussiekisser, Perth, Australia

Wow this a very good Location .It is on one of Sydney fastest moving streets but once in side of this hotel its very quite. The Family room is good for a small family.There was only one majar draw back it was not clean Beds and floors where clean but any thing above shoulder high was very dusty for a 4 star hotel which it is in my opinion needs to be better clean. Oh yes one other thing we never go our wake up call and almost missed our plane back to Perth WA. But over all I would Recommend you stay here.

Management responseDear guest from Perth,Thanks for taking the time to provide a review on TripAdvisor. I am delighted to hear that you enjoyed your stay with us and would recommend Mercure Sydney to others. I was pleased to read that you liked the family room option and found our hotel quiet and comfortable. I am however disappointed about your comments regarding to the housekeeping in your room. It is certainly not the service standard that we aim to provide to our guest and we will investigate it further.Thanks again for your feedback and we look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"Good Location!!"

4th May 2012, Brisbanite723, Brisbane, Australia

The bathrooms could do with a bit of updating, but no real problems. Bedding is excellent and service provided by the staff was first class.

Management responseDear guest from Brisbane,Thanks for your feedback. I am delighted to hear that you enjoyed your stay with us and received a great service from our friendly staff. At Mercure Sydney we pride ourselves on providing excellent customer service and I am pleased to hear that we impressed you.I appreciate your comments regarding to the bathroom and I am pleased to announce that in 2012 all rooms, including bathrooms, will be renovated. We look forward to welcoming you back again soon and show you the changes.Kind regardsGreg BradyGeneral Manager
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"Average accommodation/disappointing breakfast"

4th May 2012, WenA000, Newcastle, Australia

Hotel was average> Handy to park on site.Room smelt musty and air conditioning did not apprear to be working.My bed bounced when someone bounced on the wall on the other side bed was hard and uncomfortableBreakfast had dry grainy scrambled eggs and a coolish coffee with minimal flavour. I ate at McDonalds the 2nd day. the Indian breakfast appeared even drier - poor IndiansLocaiton was good for anything in the Haymarket> Not that expensive.

Management responseDear guest from Newcastle,Thanks for taking the time to provide a review. At the Mercure Sydney we pride ourselves on delivering high quality customer service to all guests and I am very disappointed that we did not meet your expectations. However, I very much appreciate all your comments. In regards to the comments about your room, I am pleased to announce that in 2012 all rooms, including bathrooms, will be renovated and we trust you will be impressed with the changes.Thanks again for your comments, we take all guest feedback very seriously at it help us continually review and improve our services. We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"Great location"

3rd May 2012, TravellingShowman, Tamworth, Australia

We had a great stay. The room was clean and well appointed. The TV reception was not good and the buffet breakfast was average but the location is fantastic and the staff very helpful.

Management responseDear guest from Tamworth,Thank you for providing feedback. I am delighted to read that you had a great stay at Mercure Sydney and enjoyed our great location and friendly staff.I appreciate your comments regarding the TV reception and breakfast at Four Elements Restaurant. We take all guest feedback very seriously as it helps us to continue review and improve our services and facilities.We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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"my stay"

30th April 2012, beckaka, Wattle Grove, Australia

room was nice, service was excellent but in the other room i booked there was hair under my friends pillow only down fall. and the water wasnt hot it was luke warm in the shower so that was dissapointing. i like that there is parking underneath the hotel it was easy to get into and out.

Management responseDear guest from Wattle Grove,Thanks for taking the time to provide a review on TripAdvisor. I was pleased to read that you enjoyed your stay with us finding our customer service excellent and the parking facilities easy to use. I am however disappointed to hear that your friends faced some issues in their room. It is definitely not the service standards that we aimed to provided to our customers. Thanks again for your feedback and we look forward to welcoming you back in the future.Kind regardsGreg BradyGeneral Manager
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"Mecure Hotel"

29th April 2012, anton101, Canberra, Australia

The hotel was a stop over to our trip from overseas and was conviently located near the central station where we needed to be the next morning. The room was very clean, beds very comfy after our 10 hour flight.

Management responseDear guest from Canberra,Thanks for your review. I was delighted to read that you had a pleasant stay at Mercure Sydney and enjoyed our convenient location.We look forward to welcoming you back again soon.Kind regardsGreg BradyGeneral Manager
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