Novotel Melbourne Glen Waverley 4 stars

Customer review rating (ALL Rating) 4.5/5 1,882 reviews

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285 Springvale Road, 3150 GLEN WAVERLEY, Australia

Description

Hotel extras

  • Room service available

  • WiFi, work space, 42-inch TV with foxtel

  • 8 versatile spaces for events

  • 2 minutes to Glen Waverley station, 35-minute ride to city

  • Onsite secure car parking, Meze restaurant and bar, with shopping, cinema nearby

Our accommodation(s)

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Hotel location

Novotel Melbourne Glen Waverley

285 Springvale Road
3150 GLEN WAVERLEY
Australia

GPS:-37.881154313213116, 145.16462392521382

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Access and transport

Hotel services

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On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Meze Restaurant

Meze is an innovative and modern take on a traditional cuisine. Taking inspiration from the spice routes between India and the Middle East our menu offers a unique blend of Middle Eastern, Indian, and International Classics.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,882 reviews

TripAdvisor Rating  4.5/5  1,310 reviews

Great facilities, breakfast, dinner, customer service and price of stay. The hotel also really looks after Platinum Accor guests.

Customer review rating 5.0/5

Renee Couples - Confirmed reviews ALL

A brilliant stay including a brilliant birthday dinner for our family member. The dessert platter for our mother in laws bday was absolutely gorgeous. We loved, loved, loved that the pool was indoor, actually heated and warm and ws accessible 24/7 - brilliant. We so loved the jaz music playing in the pool area it made for a lovely memory being made. Breakfast was excellent and it was so great that it ran till 11 and thank you for the lovely presents for us as Accor platinum members. The room upgrade took us to a really spacious room and thank you for lovely customer service for us and our family at dinner and then for us over our stay. Thank you.

Dear Renee, It's wonderful to hear that you had such a fantastic stay and birthday celebrations at our hotel! We're thrilled that you enjoyed the dessert platter, the heated indoor pool, and the soothing jazz music in the pool area. We're also glad that you found our breakfast excellent and that the extended hours worked well for you. It's our pleasure to show appreciation to our valued Accor Platinum members, and we are delighted that you liked the room upgrade and experienced great customer service. We look forward to welcoming you back for more memorable experiences in the future! Sincerely, Ashan Abeykoon General Manager

Disappointing

Customer review rating 2.0/5

Shane M. Couples - Confirmed reviews ALL

Shower to small. Surcharge on credit card. Have to pay for parking. Bar prices are to high. Look our widow at shop roofs. All of these things did not make our stay enjoyable.

Dear Shane, I'm sorry to hear about the aspects of your stay that didn't meet your expectations. Your feedback is valuable to us, and we apologize for any inconvenience caused. Regarding the shower size, we understand the importance of comfort. Please be informed that we have started the process of upgrading our showers already. Regarding the view from the room, our rooms with twin beds are not advertised for their views but as bed configuration. Unfortunately, the credit card surcharges and parking fee are in line with the industry. We hope to be able to welcome you back and make your stay more enjoyable. Sincerely, Ashan Abeykoon General Manager

Great Staff

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

I've consistently experienced exceptional friendliness and helpfulness from the staff, who are always ready to assist with any request. Their willingness to go above and beyond make every interaction a pleasure. Whether it's a simple inquiry or a more complex need, their attentive service never fails to impress. It's this dedication that keeps me coming back time and again.

Dear Steven, Thank you for sharing your positive experience with us. We greatly appreciate your kind words about our staff. It’s heartwarming to hear that their exceptional friendliness and willingness to assist have left a lasting impression on you. Our team takes pride in going above and beyond to ensure that every interaction is a pleasure for our guests. Whether it’s a simple inquiry or a more complex need, we are committed to providing attentive service that exceeds expectations. We’re thrilled that our dedication has made you a returning guest, and we look forward to welcoming you back to Novotel soon. Your feedback motivates us to continue delivering outstanding service. Sincerely, Ashan Abeykoon, General Manager

Good Stay

Customer review rating 5.0/5

Anonymous Business - Confirmed reviews ALL

Always a good stay, great rooms and restuarant

Dear Charmaine, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashan Abeykoon, General Manager

Customer review rating 4.5/5

Chris H. Business - Confirmed reviews ALL

Always a good experience

Dear Chris, We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ashan Abeykoon, General Manager

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Other web-users rate our hotel

  • 485 reviews 9.1/10 Location
  • 776 reviews 7.7/10 Room
  • 867 reviews 8.9/10 Service
  • 12 reviews 5.8/10 WiFi
  • 340 reviews 8.4/10 Cleanliness
  • 295 reviews 7/10 Food
  • 200 reviews 7.3/10 Breakfast
  • 123 reviews 5.8/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.