Novotel Melbourne Glen Waverley hotel

"weekend stay between two weeks of business trips"

16th May 2012, wayne_isc, Holmfirth, United Kingdom

the whole stay was an excellent experience. staff very helpful and professional (except for the guy behind the bar on friday night who appeared more concerned with flirting with some customer). rooms were great nice and comfy and got a good sleep. easy to get to and easy to park. plenty of shops, little restaurants and bars withina coupe of hundred yards. and handy for the Dandenongs!

"Great Night Out."

10th May 2012, Louise_12345678910, Melbourne, Australia

Love the convenience of great food (I think 6 Restaurants to choose from!), entertainment (Cinemas and Gold Class Cinemas and pokies) and Nice Clean Accomidation all in the one complex, and a couple more cafes etc in the neighboring street. Without the over populated feel of the city. :)

Management responseDear Louise 12345678910,Thank you for your positive feedback. I am pleased that you were able to take advantage of nearby entertainment facilties. I am also please to advise that we head into full refurbishment in June, for more information please visit our website. We are looking forward to welcome you back to experience Novotel NEXT UP room in the future. Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen Waverley
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"Worth a go"

20th April 2012, Rit18, Melbourne, Australia

The Hotel is well situated and in close proximity to some good restaurants. The bathroom although clean was quite dated. Staff friendly but not enough staff on at checkout.

Management responseDear Rit18,Thank you for taking the time to share your feedback. We are really glad that you enjoyed your stay with us and everything century city offered. On behalf of all Novotel Glen Waverley I apologise for the delay on your departure. Rit18, you will be pleased to in June we will start a full room refurbishment. More information can be found on our website. The first batch of our new rooms will be available to book at the end of July 2012. We are looking forward to welcome you back to experience our new rooms with new exciting features. If you would like a sneak peak of our Novotel NEXT UP room.Thank you once again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen Waverley
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"Business Trip to Melbourne"

9th April 2012, Brisbane, Australia

The service in the hotel was great and very friendly, room was clean and well maintained. The only real issue hat arose on my stay was even though I booked a stay 3 pay 2 deal I got charged for the 3 nights, then got a phone call later to refund my credit card, it would have been nicer if it was all done upfront, having said that even this was rectified swiftly and was still appreciated.

Management responseDear Accorhotels.com Traveller,We greatly appreciate the comments provided regarding your stay with us at Novotel Glen Waverley. I would like to express an apology to you for the error that occurred with the reservation. I am glad to hear that the issue was resolved swiftly. Positive and constructive feedback is always received well by our team and I will ensure to pass this on to all. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen Waverley
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"Century City"

4th April 2012, Melbourne, Australia

Great Hotel in a fantastic location, all your entertainment & dining needs are met in the plaza adjoining the Novatel. Village cinemas, restaurants, bars, bowling lanes all close at hand.

Management responseDear Accorhotels.com Traveller,Thank you for taking the time to provide feedback on our hotel. I am pleased to read that you enjoyed your stay and Century City and all it has to offer. It is always enlightening and encouraging to read positive guest reviews. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen Waverley
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"Excellent Hotel"

3rd April 2012, Brisbane, Australia

Can't fault it. Everything from the room, the service and the restaurant was spot on. I asked for a late check out and there wasn't a problem. Check in was easy. The room was spacious and relaxing. The bed was extremely comfortable. Cleaning service was polite and efficient.The location was great. Fantastic eating places right out the front door. Movie Theater only 100 metres way. Great for everything.

Management responseDear Accorhotels.com Traveller,Thank you for sharing your experience. It is always a pleasure to receive positive feedback. I will definitely share your comments with team. I am sure it will serve as an encouragement to all of our staff members who are always aiming to provide excellent service to every guest. Once again, thank you for sharing. We hope to welcome you back in the near future. Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen Waverley
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"Agreeable"

29th March 2012, Point Lonsdale

Pleasant stay overall although had some mishap with the payment settling procedure which has since been adequately resolved,Only suggested improvement would be exhaust fan in bathroom,

Management responseDear Accorhotels.com Traveller,Thank you for sharing your stay experience with us.Please accept our apologies for the inconvenience you encountered on departure with your account. I would also like to apologise for the faulty exhaust fan in your room. This is not acceptable. Could you please contact me at your convenience to let me know what room you stayed in? I can have our maintenance team repair this fault. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen Waverley
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"Robyn Hanrahan"

26th March 2012, Cobram, Australia

The Hotel has great facilities, plus surrounding Restaurants in the Novotel Complex are excellent. The Reception staff were very friendly and helpful and only too willing to help in any way to make our stay complete. The only comment I would make is I think Breakfast should go until 10.30 a.m. I have stayed at many Hotels in Australia and World wide and Breakfast is always till 10.30 a.m. When we arrived for Breakfast at 9.50 a.m. we were told that we would have to hurry our Breakfast and be out A.S.A.P. We felt very rushed & uncomfortable, otherwise everything else was great! Cheers Robyn Hanrahan

Management responseDear Robyn Hanrahan,Thank you very much for your kind words regarding your stay with us at Novotel Glen Waverley. I am pleased to read your feedback on our reception team. They are delighted to read such lovely feedback as they always strive to make each guest’s stay special. Please accept our sincere apologies for making you feel rushed and uncomfortable at breakfast. Please rest assured this was not our intention. Our breakfast on weekdays goes from 6:30am - 10:00am and on weekends it is extended until 11:00am. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen Waverley
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"Excellent stay at the Novotel Glen Waverley"

22nd March 2012, Brisbane, Australia

I recently stayed at the Novotel Glen Waverley, the staff, room and facilities were of the highest standard and I had a sound nights sleep in the gloriously comfortable bed. I would recomend the Novotel Glen Waverley to any weary traveller.

Management responseDear Accorhotels.com Traveller,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We looking forward to welcoming you back to Novotel Melbourne Glen Waverley and hope your next visit will be more pleasant than the previous one.Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen Waverley
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"Value for money"

15th March 2012, Canberra, Australia

This hotel is only avout 20 mins from the centre of Melbourne and is great value for money. It is centrally located within Glen Waverley next to the movie theatre, restaurants and a major shopping centre. I also has a great little swimming pool and gym.

Management responseDear Accorhotels.com Traveller,We very much appreciate your comments regarding your stay at the Novotel Melbourne Glen Waverley. It is always a pleasure to receive positive feedback.I am pleased that you were able to take advantage our central location in the Glen Waverley precinct. It is one of most commented on features of our hotel. Thank you again for sharing your experience. We looking forward to welcoming you back to Novotel Glen Waverley and hope your next visit will be more pleasant than the previous one.Sincerely,Jayesh BalaFront Office and Revenue MangerNovotel Melbourne Glen Waverley
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"happy camper"

15th March 2012, bettye0, Griffith, Australia

Front office staff very co-operative as reservation had to be cancelled then re-instated due to floods. Lighting in room could have been brighter. An easy to get at power outlet close to the beds would be good for those with CP sleep machines etc. The bed was very comfortable and plenty of space in room and bathroom. Thank you for a pleasant stay.

Management responseDear Bettye0,Thank you for the positive and constructive feedback you have given from your stay at Novotel Melbourne Glen Waverley. At Novotel we strive to provide high quality service in every department and we are glad to have met your expectations with our front office staff. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen WaverleyEmail: H2068-FO01@accor.com
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"Stay on 9th Mar 2012"

15th March 2012, Geelong, Australia

Service was exceptional, updgrade was welcomed and stay was pleasant. In the right location and price bracket for our requirement on the day.

Management responseDear Accorhotels.com Traveller,Thank you for taking the time to provide feedback on our hotel and its service. It is always wonderful to hear that you enjoyed your stay with us at Novotel Melbourne Glen Waverley. We are very fortunate to be situated in such a lovely area and that your pricing and value for money expectations were met. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen Waverley
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"Staying at the Novotel Melbourne Glen Waverley"

15th March 2012, Adelaide, Australia

Great Hotel, location, service and facilities.Will come back again for sure and recommend to others. Wish I could have stayed longer.

Management responseDear Accorhotels.com Traveller,We are pleased to hear that you thoroughly enjoyed your stay with us at Novotel Glen Waverley. I hope to see you and your family and friends back soon and will pass on the wonderful comments to my colleagues. I would also like to mention that our hotel will embark on refurbishments of all rooms from June 2012 and hope you will be back to appreciate a newer more contemporary design for our rooms. Thank you again for sharing your experience, and we hope that your next stay can be longer. Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen WaverleyEmail: H2068-FO01@accor.com
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"Melb Trip March 2012"

13th March 2012, Adelaide, Australia

My Stay was a good stay. $20 per night for parking is a bit over the top and costly when staying for longer than 1 night. need 3 or more night deals.

Management responseDear Accorhotels.com Traveller,Thank you for the feedback you have provided from your stay at Novotel Melbourne Glen Waverley. I am please to let you know that our hotel will undergo refurbishment beginning 4th June 2012, so I hope you will take the opportunity to experience our NEXT room concept rooms – incorporating stylish design and technology advances. Also, our Novotel.com website has numerous offers available if you want to stay more than one night. We currently have a promotion whereby you receive at $50 Restaurant/Bar credit per night when you stay after booking online through novotelcom. This and many more exciting deals can be found online when booking in advance. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jayesh BalaFront Office and Revenue ManagerNovotel Melbourne Glen WaverleyEmail: H2068-FO01@accor.com
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"Our overnight stay"

8th March 2012, Melbourne, Australia

The Staff are all so helpful. Nothing is too much trouble. Would have liked a lounge or couch in the lounge part of our suite. Very comfy beds and well stocked bar and amenities. Close to restaurants and shopping centre. Food in the in house restaurant was surprisingly great with a gourmet touch.

Management responseIt was a pleasure to read your review on you and your families stay with us at Novotel Melbourne Glen Waverley. Great to see they had a chance to dine in Infusion and enjoyed the food and lounge in one of our suites. Please be aware that we do have suites with couches and a lounge. Do not hesitate to contact us and we can certainly give you some more information. I am really happy that the staff looked after you extremely well and you had an enjoyable overnight stay.Please do not hesitate to contact me personally and I have tell you some more information about our other rooms.Kind regardsJodie WhiteAssistant ManagerE-mail H2068-DM03@accor.comPhone +61 03 8561 2345
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"Service was poor and overall unSatisfied"

8th March 2012, Riyadh, Saudi Arabia

I booked for 5 nights but due to poor hotel I decided to cancel my booking and I stayed only 2 nights..................................................................................................................................Thank You very much

Management responseThank you for your response on your visit to Novotel Melbourne Glen Waverley. I would love to discuss further the issues you encountered during your stay.Please do not hesitate to contact me personally on the details below.RegardsKind regardsJodie WhiteAssistant ManagerE-mail H2068-DM03@accor.comPhone +61 03 8561 2345
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"overnight stay"

7th March 2012, Melbourne, Australia

The stay at Novotel was a great experience the staff were very helpful with all our needs. The dinning room has a fabulous outlook and the food was excellent. the wine was a bit over priced however the staff recommendtion was very good. the room was a little tired looking and would have been nice if there was a cup for the tea instead of only coffee mugs. just little things that did not detract from greatly

Management responseGreat to see you had and enjoyable stay with us at Novotel Melbourne Glen Waverley and the staff assisted you during your stay including suggesting a lovely bottle of wine to have with your dinner. Thank you for your note in regards to having a cup of tea. I will pass your comments onto the Housekeeping department for their reference and we hope to see you return soon. Kind regardsJodie WhiteAssistant ManagerE-mail H2068-DM03@accor.comPhone +61 03 8561 2345
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"Highly recommended"

29th February 2012, Singapore, Singapore

This is my 2nd time we're staying at Novotel Glen Waverly. The staff are very friendly and helpful making our stay there most pleasant and comfortable. The hotel is very conveniently located with lots of restaurants right behind the hotel serving a wide variety of food. Dan Murphy selling great variety of wine at very reasonable prices are within walking distance. Rooms are clean and good size.

Management responseDear Singapore Guest,Thank you for your review in regards to your return visit to Melbourne, Australia. It was great to read your comments in regards to our staff, hotel and local restaurants including Dan Murphy's the local bottle shop directly behind us. I will pass your comments onto the Housekeeping department in regards to you mentioning the clean rooms.We do hope you get to see us again for the 3rd time.Kind regardsJodie WhiteAssistant ManagerE-mail H2068-DM03@accor.comPhone +61 03 8561 2345
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"My review"

23rd February 2012, Geelong, Australia

Enjoyed our stay and and service was outstanding. Everything was spot on. We dined in the restaurant and found it to be excellent. The room was quiet with no noise. Hotel was handy to the freeway and tourist drive in the Dandenong ranges.

"Fantastic facilities"

23rd February 2012, Echuca

Great motel facilities, kids love the indoor pool to relax, beautiful buffet breakfast in dining room and friendly, helpful staff. Have stayed here quite a few times with the family. Walk outside the motel into the restaurant & cinema area very handy with kids and walk to the shopping centre. Would stay here again!

Management responseIt is always a pleasure to read and receive great feedback from our regular guests. Thank you for your review on our hotel and it is a delight to see that you and your children enjoy your visits.We look forward to your next return and please contact me personally if there is anything I can assist with to make your stay more comfortable.Kind regardsJodie WhiteAssistant ManagerE-mail H2068-DM03@accor.comPhone +61 03 8561 2345
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"Quick trip to Melbourne"

16th February 2012, adelaide

We have stayed at the Novotel Glen before, and we really like it. The room is spacious, and nicely fitted.Unfortunately, the staff at the front counter usually seem to be preoccupied, and give us the feeling they have better things to be doing with their time than attend to us at the front counter..... As unsettling as that is on check in, we quickly get over it, because the Hotel does offer lots to enjoy.Karryn

Management responseDear Karyn,Thank you for your review on our hotel. It is great to see you keep coming back and enjoying your visits and like the rooms and amenities.I am so sorry to read your comments in regards to the front counter staff. Please be assured we love to take care of our guests and I did not like to read that this how they made you feel. I will be discussing your comments with the entire team as I certainly do not want you or anyone to feel this way.Karyn, please do not hesitate to contact me personally in the future if you are thinking of returning. I will make sure you are well looked after.Warm regardsJodie WhiteAssistant ManagerE-mail H2068-DM03@accor.com / Phone 03 8561 2345
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"Work needs doing"

15th February 2012, Wangaratta, Australia

I was disapointed with shabby carpets that need replacing in my room and the air conditioner developed a rattle in the middle of the night apart from that my stay most enjoyable with the staff being most helpful.

Management responseThank you for your lovely review on our hotel and the staff. We pride ourselves in looking after our guests and I will be sure to pass your comments onto the team. You may like to know that the staff and guests are looking forward to our upgrade in the middle of the year to celebrate our 14th birthday. I am very sorry to read about the rattling of the air conditioning in the middle of the night. If you have time, can you please contact me with your room number so maintenance can make this high priority to fix.Please do not hesitate to contact me personally if you are thinking about visiting us again. You may want to come and have a look at our rooms once the renovations are complete.Warm regardsJodie WhiteAssistant ManagerE-Mail H2068-DM03@accor.com / Phone 03 8561 2345
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"Good centrally located hotel that offers everything you need for a business trip"

14th February 2012, Sydney

The hotel is a good hotel, I stay here a lot and it has everything you need. The only downside to this hotel is that the aircon is not very good, if you get cold and want the room warm then put a jumper on as the aircon never gets hot despite turning the dial to the red bar symbols on the control.This is a good place to stay and I will continue to use this as my hotel when visiting Melbourne for work.

Management responseThank you for your review on Novotel Melbourne Glen Waverley. It was great to read your comments and to see you are a regular guest who keeps coming back. My apologies in regards to the heating in the rooms you have stayed in. I am sorry to read that this is what you experience when you visit. If you are ever having an issue with heating during any visits, please do not hesitate to contact us and we will assist to make your stay more comfortable. If you would like to contact me personally before your visit, I will make sure Maintenance checks your room before arrival. Looking forward to your next visit and hearing from you.Warm regardsJodie WhiteAssistant ManagerE-mail H2068-DM03@accor.com / Phone 03 8561 2345
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