Hotel address16, Place de la gare
How to reach the hotel
Contact the hotel
- Tel. (+352)4900111
- Fax. (+352)490009
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Mercure Grand Hotel Alfa Luxembourg - hotel reviews in Luxembourg
Hotel code: 2058
Accorhotels.com customer reviews in partnership with TripAdvisor
"Hotel in City Center of Luxembourg"
30th January 2013, johanla, Utrecht, The Netherlands
Nice hotel with the atmosphere of old hotels. Grand cafe and restaurant. Spacy room, but needed refurbishment. Difficult to park in front of the hotel because of busstop. Walking distance to the upper City Center is 15 to 20 minutes.View management response »
Management responseGood afternoon, Thank you for choosing the Mercure Alfa Luxembourg Centre Gare for your recent trip, and for taking the time to tell us your experience.The most important for us is to provide a superior service experience for every customer so your feedback is a valuable tool. Concerning access by car, it is not possible to park or stop in front of the entrance but a parking is built at the back of our hotel, and will offer a direct access soon.We are pleased to inform you, that we are finalizing our renovation project to bring modernity and a new design to our rooms. We appreciate your sharing your concerns and are looking forward to welcoming you again in the future. Sincerely,Sales Team Mercure Alfa
"The good and the bad"
22nd January 2013, mujick1930, Alicante, Spain
Excellent location, across the street from railroad station and bus tterminal;Disappointing food and service in the restaurant.; this refers to Judd a gardebounen ( a luxemburg speciality) ,and choucroute garnie ( a disaster)Have coffee and couple of croissants away from restaurant for reasonable priceView management response »
Management responseGood afternoon, Thank you for choosing the Mercure Luxembourg Alfa Centre Gare for your recent trip and also for taking the time to give impression about your stay. Let me express my sincerest apologies because your experience did not meet your expectations.Your feedback is very important to us because it allows us to always improve our service. Concerning the restaurant, be sure that our manager cares about your remarks and will work with our new Chef to improve the quality of the dishes. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,Sales Team Mercure Alfa
"Not usual Mercure standard."
9th November 2012, Andrew G, Worcester, United Kingdom
As a regular customer at Mercure hotels this one continues to disappoint. The rooms are tired and in need of refurbishment. There were stains on the carpets of my room and the dressing table also had distressed stains etc. The air vents in the bathroom also need attention.The staff at reception are surly and not very attentive, which does not fit with usual Mercure standards. One big plus point is the driver of the shuttle bus he was a great help and extremely attentive, other staff members should indeed take a leaf from his book.Food in the evening at the Bistro was a mixed experience, the fresh mushroom soup was divine, however the burger was tasteless and uninspiring. The service levels desperately lacking.
26th July 2012, MGamil, Cairo, Egypt
Clean Hotel, Central to all transport connections, Breakfast was complete with Excellent food stuffs, Friendly front office.I strongly recommend the hotel to any family or business trips.Its price is highly suitable to its value
"Great place if special deal"
22nd March 2012, Waterloo, Belgium
Situated right in front of the station, it is easy to take a bus to old town. You can also walk. The hotel is very nice, the staff is perfect (my third stay there), and the rooms are of great value if you get a deal. Which seems easy to get .... We were upgraded to the 6th floor, the room was really big. However, the curtains were badly torned. The bathroom was very nice too, and in the back of the building, so no noise except some planes taking off .Breakfast room is great, but the buffet was not well stocked at 9 AM - maybe they just had a big group. All in all, we will definitively return to this hotel.
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.