Hotel - Sofitel Biarritz le Miramar Thalassa Sea & Spa
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Sofitel Hotel

Sofitel Biarritz le Miramar Thalassa Sea & Spa Hotel

13 rue Louison Bobet 
64200  BIARRITZ
FRANCE

1,089 reviews
TripAdvisor Rating Based on 1,089 reviews
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Check-in from 16h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Private indoor parking (Paying)
    • Valet parking
    • Well-lit parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Pet allowed 20  EUR
  • Babysitting on request
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange (Paying)
    • Beauty salon
    • Gift shop/newspaper shop
    • Hairdressing salon (Paying)
  • Concierge

Leisure and activities

  • Swimming pool
    • Indoor heated pool
    • Outdoor heated pool
  • Thalassotherapy centre
  • Fitness centre
  • Well-being
    • Hammam
    • Jacuzzi
    • Massage (Paying)
    • Solarium
    • Tanning salon
  • Babysitting on request
  • Golf
    • Golf course 18 holes (Paying, Nearby)
    • Golf course 9 holes (Paying, Nearby)
    • Golf practice facilities
    • Golf lessons
  • Tennis (Nearby)
    • Clay tennis court (Paying, Nearby)
    • Hard tennis court (Paying, Nearby)
    • Indoor tennis court (Paying, Nearby)
    • Outdoor tennis court (Paying, Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Deep sea fishing/Sea fishing (Paying, Nearby)
    • Jet skiing (Paying, Nearby)
    • Kayaking (Paying, Nearby)
    • Parasailing (Paying, Nearby)
    • Pedal boat (Paying, Nearby)
    • Rafting (Paying, Nearby)
    • Rowing (Paying, Nearby)
    • Sailing facilities (Paying, Nearby)
    • Snorkelling/Scuba diving center (Paying, Nearby)
    • Water skiing (Paying, Nearby)
    • Wind surfing facilities (Paying, Nearby)
  • Other sports activities (Nearby)
    • Bicycle hire facilities (Paying, Nearby)
    • Bike rack facilities (Paying, Nearby)
    • Athletics stadium (Paying, Nearby)
    • Basketball facilities (Paying, Nearby)
    • Football (Paying, Nearby)
    • Horse riding (Paying, Nearby)
    • Jogging track (Nearby)
    • Karting facilities (Paying, Nearby)
    • Quad bikes (Paying, Nearby)
    • Skating rink (Paying, Nearby)
    • Squash court (Paying, Nearby)
    • Table tennis (Paying, Nearby)
    • Volley ball facilities (Paying, Nearby)

Catering

  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24H/24H
    • Opening hours : Week-end 24H/24H

Business services

  • 4 meeting room(s)
See all services

From May 20 to 28, 2017, make the most of your stay by attending the World Surfing Games.

Hotel location

Our rooms

Our 126 peaceful rooms with comfortable "MyBed" beds look out over the magnificent beach and ocean. Treat yourself to a relaxing, unforgettable break.

  • 126 rooms
  • 126 non-smoking rooms
  • 4 rooms for people with reduced mobility
  • 70 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Turn down service
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • TV with on-screen billing info
    • Telephone
    • Radio in room
    • Opening windows
    • WIFI in your room
    • Radio in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • Pay per view channel(s)
    • Crib on request
    • Minibar
    • Coffee/tea making facilities
    • Bidet
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Make-up/magnifying mirror
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our thalasso and spa offers

Our restaurants and bars

See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Biarritz le Miramar Thalassa Sea & Spa

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.0/5 Based on 1,089 reviews

Juliette P 2016/09/21
« Spend you money elsewhere »

Terrible service - apart from the pool safety guard, charming Beatrice. Room service came at 5pm to make the room and evening service ... at 6pm ! When we politely asked whether they could possibly come back later, they said this was as late as it could possibly be ... So one hour between the time they make the room and the time they come back to prepare it for the night - when you pay EUR500 + per night you would expect this to be different. To visit the Spa, you have to go through the main hall / reception ... we had no gowns and got literally told off my concierge in the lift that we were not wearing suitable clothing. Old hotel - not renovated - and as expensive as it can possibly be. Maybe revisit customer care & service, at least.

Emmanuelle-Mahe, Responsable Expérience Clients at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Mary, First of all, please accept our sincere apologies that your stay in the Sofitel Biarritz did not live up to expectations. It is through comments such as yours that we strive to improve our service and ensure that such errors do not repeat themselves. We will investigate the incidents experienced in the room service and apologize for the inconvenience caused. On a more positive note, I was pleased to learn that you enjoyed Beatrice's service and your visit to Biarritz. I do therefore hope that you will not judge us solely on the basis of this particular experience. It would be a pleasure to welcome you back to the Sofitel Biarritz in the future to give you the experience you were looking for. Warm regards, Emmanuelle Cabannes-Mahé

mcchrisb2016 2016/08/06
« Tired hotel in need of investment »

Resting on its laurels. Fantastic location but the hotel is old and in desperate need of investment. Could be amazing. Ended up leaving after 1st night as hotel was so run down. Moved to the Hotel du Palais - class

Jennidcap 2016/06/15
« DISAPPOINTING »

Positives - Professional staff, comfortable bed. Negatives - Balconies and exterior shabby, no accessible electric plugs in room, food and services massively overpriced compared to similar hotels. Only full sea views appear to be from suites.

Carole M 2015/10/18
« Not happy »

Beautiful hotel,kind and pleasant staff, magnificent location, beautiful room,but we booked on line and ordered a meal. When we arrived we were informed that the restaurant was full and we could eat there at 9.15 pm that was not good for me as was explained to the restaurant staff that I had a health problem and needed to eat early. There was no compromise. Instead I had to have a pic-nic in my room which was not what I had envisaged. The meal was ok but I ordered a Caesar salad instead I received a salad of lettuce and sun dried tomatoes. The reception staff tried to get me a table to no avail. It spoilt my visit.

haha52_10 2015/09/14
« Fabulous location - shame about cost of parking and breakfast »

We stayed here for 4 nights in 2 rooms a standard room for our daughter and a junior suite for us. Don't waste your money on an upgrade, she had a far better placed room and all we got extra was a sofa to sit on and a coffee machine instead of a kettle. The staff were very pleasant and helpful except one person in the Thallassotherapy reception who was quite rude when we asked to be shown around. Valet car parking at 25€ a night is far too expensive espaically as they give you a card showing all sides of the car being damaged before you ever see it again. It is a hassle if you want anything out of the car and they don't like you going down to the car garage yourself maybe so you don't notice the dents! How can you justify 29€ for continental breakfast? Go down the road to a local boulangerie and eat for a fraction of that price. It is a beautiful location and easy to walk into town where there are loads of reasonable or expensive restaurants. I'm not sure that the prices here are merited but had an enjoyable few days, the pool and treatments were lovely.

larap31 2015/09/12
« Amazing staff but hôtel a bit tired »

The staff was amazing, full of personal attentions. The view on the ocean is gorgeous and the breakfast is great. Only minus is the room, a bit tired for a 5 stars and the price of beverage at the bar of the swimming pool: too expensive!

Gwendoline T 2014/08/25
« A relaxing trip »

Charming Staff through out the hotel. Good location to get all over the town. Care and attention to detail. Loved when leaving in the car, they had cleaned the windscreen, put cold water, hand wipes and mints in the car for our journey home. Dog friendly, which is very important to us. Our doggie loved joining us in the Bar and for lunch outside. Excellent Spa - came away feeling completely refreshed.

Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Gwendolin, Many thanks for your lovely comment that I shared yesterday with our teams. We truly hope to have the pleasure to welcome you again in the future. A bientôt !

SBaikeinuku 2013/12/18
« December in BiarRITZ »

Glad we chose to stay at the Sofitel. I would totally recommend this place to whoever loves the Ocean. Lucky there was a bit of sunshine during our stay and the smell of Christmas in the air. Very friendly smiley staff where I thought of home Fiji. Very quiet around December which I really liked. Go for Room 514 or 516 for a great view of the lighthouse and that huge rock out on the sea.

Momokichiboo 2013/07/08
« Nice,but too modern.does not match with the area »

Room was fine,Service was fine.Nothing wrong,but this hotel (Accor mush have bought Miramar Hotel several years ago)has a couple of issues; =Sofitel name seems to be not well known to Restaurants,Taxis,Shops in the town.Miramar works far much better. =Very modern hotel.Room was fine.But the area aound the hotel was not modern,but very traditional beautiful houses,buildings,hotels,so the hotel did not match to the area at all.People stayed here would try to stay a next hotel,Hotel de Palais next time,which was very well fit to the area,and also according to a Taxi Driver,lunch/dinner should cost almost the same?

Emmanuelle-Mahe, Customer Experience Manager at Sofitel Biarritz Le Miramar Thalassa sea & spa, responded to this review

Dear Momokichiboo, Thank you very much for taking the time to write about your stay in Biarritz. You are absolutely right, locals are more familiar with the name Miramar than Sofitel. There's a historical explanation as the original Miramar was located right where the Sofitel is located now. This dates back to 1927 until it was destroyed and replaced by the present building in 1978. The Miramar was then extremely famous and popular among locals and tourists. The date of 1978 explains the modern architecture of today's building. We hope we will have the pleasure of welcoming you back at Sofitel Biarritz. Sincerely,

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