Grand Mercure Melbourne, Accor Vacation Club Apartments

"Grane Mercure, Flinders Lane, Melbourne"

16th February 2013, dinomasters, Windsor, United Kingdom

A very nice apartment, but terribly dark inside, not helped by the grey and black furnishings and fittings. We needed a light on all the time. Also, at the price we paid (nearly 500 AUD for two nights) we would have expected the apartment to be serviced, and for the apartment to have laundry facilites, there was plenty of room to put a washer and dryer in. Instead we had to pay to use a guest laundry. However, the location was good, just a short walk to the river with all the restaurants, and front desk staff charming and helpful.

Management responseDear dinomasters, Thank you for taking the time to post your review after your stay at Grand Mercure Melbourne. We are sorry that you were disappointed that the apartment was not serviced during your stay. Being non-serviced apartments a full clean takes place after check out. However, should any guest require a mid-stay clean this can be arranged with reception. The coin laundry will be replaced with new, free of charge, equipment in the near future. We are pleased that you enjoyed the great location - so close to all that Melbourne has to offer. Your kind comments regarding our staff have been passed on to them. Again, we thank you for your review and look forward to welcoming you again in the future.
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"Very Good Accomodation"

1st February 2013, RobynPerth_Australia, Perth, Australia

Excellent as it is ideally situated for shopping and restaurants. it was very close to South Bank and the Casino and most importantly you could sleep soundly as it was very quiet. Thoroughly enjoyed our stay and would stay there again . robyn

"Wonderful Location"

22nd August 2012, Geelong, Australia

These appartments are an excellent place to stay. The rooms are spacious and have a well equiped kitchen with very modern decor. While they are very central and you can walk to most of the main sites in the Melbourne CBD, the tram stop is only 100 metres away. Staff are very friendly and informative. While there is no restaurant in the building there are many restaurants and coffee shops in surrounding streets. A great place to stay. Expensive WiFi is the only negative.

Management responseDear Traveler, Thank you so much for posting your review. We are delighted to read that you enjoyed both your stay at Grand Mercure Melbourne and the location, we will also pass on your compliments to our lovely staff. We appreciate your feedback in relation to the cost of WiFi and will also pass on your concern for review. We look forward to seeing you again in the new future.
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"lane way overview.city life"

22nd July 2012, cjljpl, Berrigan, Australia

good near central location, depends on what you wish to do while in Melbourne.normally very quiet location.the rooms are large,well appointed.

Management responseDear cjljpl, Thank you for taking the time to post your review after your stay at Grand Mercure Melbourne Flinders Lane. These newly refurbished apartments certainly are in a great location. We look forward to welcoming you back again in the future.
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"one night break"

28th June 2012, colac

reception scanned the net for place for meals and were simply great rooms blocked out all the city noise

Management responseDear kerrgw, Thank you for taking the time to post your review after your stay at Grand Mercure Melbourne Flinders Lane. We are pleased to read that you enjoyed your apartment and that you received good service from the reception staff. We look forward to welcoming you back again in the future.
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"Long weekend stay"

19th June 2012, Sydney

These apartments are in a fantastic central location in Melbourne. The staff were helpful and prompt when we needed extra linen for our 3 year old son. The room we had was a big apartment with full kitchen, separate lounge & king bed. It was a great apartment very comfortable with plenty of room for us and our two children (3 & 1 yrs old).The only thing i would have liked was a higher, firmer pillow but i have that trouble everywhere. I definately recommend Mecure Flinders Lane.

Management responseDear traveller, Thank you very much for taking the time to post your review after your stay at Grand Mercure Melbourne Flinders Lane. We are delighted that you and your family enjoyed your apartment, and that our staff were prompt in responding to your request for extra linen. All feedback is extremely important to us as it greatly assists with the constant monitoring of service and quality. Again, thank you for your review. We look forward to welcoming you again in the future.
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"great"

28th May 2012, buffylaunceston, Launceston

The Grand Mercure on Flinders was a great place to stay, it would have been better if ther room had been serviced.

Management responseDear buffylaunceston, Thank you for posting your review after your stay at Grand Mercure Melbourne. We are glad to hear that you enjoyed your stay in our newly refurbished apartments. We look forward to welcoming you again in the future.
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"Excellent"

20th March 2012, Sydney, Australia

I got to stay in this apartments during their promo sale and it was well worth it. Excellent in all aspects from the location to the room itself!!

Management responseDear Traveller,Thank you for taking the time to post your comment after your stay at Grand Mercure Melbourne. We are delighted that you enjoyed the apartments and the fantastic location. We place a high degree of importance on guest satisfaction. Your feedback is greatly appreciated, as it assists us in the constant monitoring of quality and service. Again, we would like to thank you and look forward to welcoming you in the future.
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"Lovely room and hotel, just a little hard to get cab."

28th February 2012, Brisbane

The hotel was lovely and the room was very welcoming, clean and tidy. The only problem I had during my stay was getting a cab in the back street. Not a location where you can simply hale a cab. Cabs would have to be booked in future.

Management responseDear Traveller, Thank you for your constructive review. Always keep in mind that our friendly staff at the Grand Mercure Melbourne is always happy to help when it comes to organising your transportation needs. Thank you once again and we look forward to seeing you again in the future. Kind Regards
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"St Kilda Festival at Novotel"

14th February 2012, Perth

Stayed for 2012 St Kilda Festival. Awesome location. Spectacular view. Unreal Bed! Roads were closed due to festival so taxi had to drop us off 15 minutes walk away but it was no big deal as there was plenty of action to check out on the way to the hotel. Reception even charged up my iphone for me (no docks in room for ipod/iphone but again not a big deal.

"Impressive - Very Impressive!"

4th February 2012, peterandanne56, Melbourne, Australia

Having stayed here some years back we knew that we would enjoy our stay and the large executive suite we were to say in, although we were gobsmacked by the new decor and the actual size of the room which amounted to a 4.5 room self-contained apartment reeking quality in every way. Being given the only room with a semicircular balcony looking over Flinders Lane on the 10th floor was a bonus. This was no ordinary hotel room.Impressive, Very Impressive!

Management responseDear Traveller, Thank you for posting your positive feedback. We take great pride in our apartments and it's delightful knowing we have many pleased guests. Looking forward to seeing you again soon.
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"One With The Lot"

29th January 2012, Adelaide, Australia

Just about all aspects of this accommodation were sensational. Booking-in was professional, efficient and friendly. The apartment was excellent: spacious, beautifully presented and welcoming. The kitchen/dining area, with state of the art fittings, had everything you could ever want. Likewise the other spaces were excellent. Large flat screens in both the lounge and bedroom. Large contempory bathroom with an excellent shower. Sleeping was sensational with an excellent large bed, double glazed windows and thick block-out curtains. Although not serviced everyday nothing was too much trouble for Reception should you need anything like fresh bathroom towels. The non-servicing was not an issue. In fact, it made sense. The lady who cleaned the rooms was lovely. We often stay in Melbourne and this was tops.