ibis Paris Gare de l'Est TGV

Customer review rating (ALL Rating) 4.2/5 747 reviews

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6, Rue St Laurent, 75010 PARIS, France

Description

Hotel extras

  • Our comfortable Sweet Bed by Ibis

  • On a quiet street 2 min. from Gare de l'Est and 8 min. from Gare du Nord.

  • Meal trays for breakfast, lunch and dinner.

  • Adjoining family rooms that can accommodate up to 6 people

  • 3 metro lines and 10 bus lines serving all of Paris

Our accommodation(s)

Hotel location

ibis Paris Gare de l'Est TGV

6, Rue St Laurent
75010 PARIS
France

GPS:48.875439, 2.358455

Telephone
Fax +33 1 42 05 71 16

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Pets welcome
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

BAR

Enjoy a selection of international drinks and beers. Order snacks or light bites 24 hours a day, 7 days a week and enjoy them in the bar or lounge, or take them to your room.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  747 reviews

TripAdvisor Rating  3.5/5  1,187 reviews

Worst hotel experience

Customer review rating 0.5/5

Joe W. Couples - Confirmed reviews ALL

Dear ibis Hotel Customer Service Department, I am writing to express my dissatisfaction and disappointment with my recent stay at your hotel. I stayed at your hotel from 8th to 11th April 2024, and there were several issues that made my experience quite unpleasant: Firstly, upon entering the room, I was immediately greeted by a strong and unpleasant odor that lingered throughout my stay. Despite opening the windows, the odor seemed persistent, making my stay quite uncomfortable. Secondly, I was surprised to find that the room lacked basic amenities such as a kettle and a mini-fridge. These amenities are essential for a comfortable and convenient stay, and I expected them to be standard in a reputable hotel like ibis. Most importantly, I had made specific requests in advance to be accommodated on a higher floor with a view of the inner courtyard. However, the room I was assigned was located on the first floor, near the restroom and restaurant, with a view of the street. This meant that I was disturbed every night by the noise from the street and the foot traffic, greatly affecting the quality of my rest. I hope that the hotel takes these issues seriously and implements effective measures to improve the condition of the rooms. As a well-known hotel brand, I believe ibis has the capability to provide a high-quality stay experience, and I hope such issues will not occur again. Following this unpleasant stay experience, I look forward to your prompt attention and response to my complaint. Please contact me at your earliest convenience to let me know what actions will be taken to address these issues. Thank you for taking the time to read my letter. I look forward to your response. Sincerely, Joe W.

Good location, not a great room

Customer review rating 2.0/5

Madeleine Couples - Confirmed reviews ALL

The room was dark, looking onto other rooms. People had been smoking in the room before us and the smell was really unpleasant. It was clean and the staff were nice but it was a lot of money for a less than average experience.

Dear MADELEINE J., Thank you for taking the time to tell us about your experience at the ibis Paris Gare de l'Est TGV. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Chantal PECOU MANAGER

Well located, clean, safe, friendly staff

Customer review rating 5.0/5

Nikolay Friends - Confirmed reviews ALL

Great price-value relationship, clean, friendly staff. Very close to the Metro station of Gare l’Est. I would definitely recommend it and stay there again.

Dear KATARINA A., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Good stay

Customer review rating 4.5/5

Anonymous Families - Confirmed reviews ALL

Nice Hotel for a simple visit without no longer stay at the hotel

Dear BERNARD H., We very much appreciate your comments regarding your stay at the ibis Paris Gare de l'Est TGV. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Chantal PECOU MANAGER

Customer review rating 4.0/5

Ms Couples - Confirmed reviews ALL

Hôtel correct propre personnel aimable

Madame S., Nous vous remercions pour vos commentaires suite à votre séjour à ibis Paris Gare de l'Est TGV. C’est avec grand plaisir que nous recevons vos compliments. Aussi, nous ne manquerons pas de partager vos appréciations avec toute notre équipe. Votre satisfaction est la plus belle récompense pour notre personnel qui travaille jour après jour pour vous offrir un service irréprochable. Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Madame, en l’expression de nos sentiments les meilleurs. Chantal PECOU DIRECTRICE

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Other web-users rate our hotel

  • 511 reviews 9.4/10 Location
  • 582 reviews 4.8/10 Room
  • 515 reviews 8.9/10 Service
  • 19 reviews 7.9/10 WiFi
  • 370 reviews 3.7/10 Comfort
  • 292 reviews 7.6/10 Breakfast
  • 221 reviews 6.3/10 Cleanliness
  • 99 reviews 5.4/10 Value

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.