Mercure Jakarta Kota

"stinky room"

15th February 2013, Djunaryo, Surabaya

The area of the hotel is very good and crowded.Easy to go anywhere. Easy to find some food. A great hotel at a great area, but its room's smell not good...................................................................................................................................................................................................................................................................................

Management responseDear Mr. Djunaryo,First of all thank you choosing Mercure Jakarta Kota Hotel and taking the time to share your experience staying with us. We do apologize for any inconvenience caused during your stay. We will share your comments with our team especially in regards the cleanliness of guest bed room and we sure that this feedback will serve as an encouragement to our staff as we strive to continuously improve the quality of our services. You can rest assure that this is neither standards nor typical services provided to our customer. Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. Customer’s satisfaction has always been the priority set for us.We look forward having the pleasure to welcome you again at Mercure Jakarta Kota.Sincerely,Elis UjiantutiDirector of Sales and Marketing
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"nice hotel"

10th January 2013, Kusdinar, Bandung, Indonesia

the hotel is clean, comfortable and quiet, friendly service, affordable rates and easily accessible location makes the hotel is highly recommended for you, one day I will come back again if I go to Jakarta

Management responseDear Sir or Madam,Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel. On behalf of all staff and management of Mercure Jakarta Kota Hotel, we would like to express our gratitude for your great comments during your stay.Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. Customer’s satisfaction has always been the priority set for us.We look forward having the pleasure to welcome you again at Mercure Jakarta Kota Hotel soon.Sincerely,Elis UjiantutiDirector of Sales and Marketing
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"Average hotel"

30th December 2012, egondo, Surabaya, Indonesia

based on my stay on the hotel earlier this month, I saw that the hotel was in good condition, even it was a little bit old. During my visit to the hotel, I feel that everything was okay and would like to stay there again for the price that I paid (IDR 331000/night)

Management responseDear Sir or Madams,Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel. Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. Customer’s satisfaction has always been the priority set for us.As our commitment to continuously improve the quality of hotel facilities, kindly be informed currently we are doing maintenance in hotel room and facilities, by mid of 2013 we are expecting all the project are done and ready to meet the guest satisfaction.We look forward having the pleasure to welcome you again at Mercure Jakarta Kota Hotel.Sincerely,Elis UjiantutiDirector of Sales and Marketing
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"the staffs should be more friendly"

25th November 2012, DavidLiu2105, Manado

Bad attitude as the staff unable to get my room ready on time. As well when i ask for guest amenities, they are not sending to me. The room condition is good and i happy with the room. Just that the staffs of FO and Room Service and HK should improved a lots as ACCOR always give a good service

Management responseDear Sir,Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel, and it was our great pleasure to have you as our guest.We do apologize for inconvenience caused during your stay and we will share your comments with our team especially related with check-in process that below your expectation. We sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of services. You can rest assure that this is neither standards nor typical services provided to our customer. Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. The customer’s satisfaction has always been the priority set for us.We look forward to welcome you again at Mercure Jakarta Kota Hotel.Sincerely,Elis UjiantutiDirector of Sales and Marketing
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"Mercure Jakarta Kota"

6th October 2012, z2187896, Singapore, Singapore

Thank you to Ms. Lisa P. Sanjoyo, Executive Assistant Manager, Mercure Jakarta Kota for all her assistant. The location is excellent, close to all good food in Jakarta can offer, and getting public transport is very easy, busway just across the road, bluebird taxi is always available..

Management responseDear Sir and Madam,It was our pleasure to have you as our guest and thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel. On behalf of Ms. Lisa P. Sanjoyo our Executive Assistant Manager and all of Mercure Jakarta Kota team, we would like to express our gratitude for your great comments during your stay.Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. Customer’s satisfaction has always been the priority set for us.Looking forward to welcome you again at Mercure Jakarta Kota Hotel.Sincerely,Elis UjiantutiDirector of Sales and Marketing
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"Poor reservation service"

26th September 2012, aditya_purwaka, Jakarta, Indonesia

I have made reservation in this hotel more than one month before coming, and i have emailed their staff about my upgrading room to deluxe. But when i came for checking in at 11pm (my family is really tired), hotel staff didnt know about my request and said that deluxe room was fool that day

Management responseDear Mr. Aditya Purwaka,Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel and it was our great pleasure to have you as our guest.We do apologize for the inconvenience caused during your stay and we will share your comments with our team especially in regard of reservation services that below your expectation. We sure that this feedback will serve as an encouragement to all of our staff to continuously improve the quality of our services. Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. Customer’s satisfaction has always been the priority set for us.We look forward to welcome you again at Mercure Jakarta Kota Hotel.Sincerely,Elis UjiantutiDirector of Sales and Marketing
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"Pleasant stay as usual"

6th September 2012, fatvette123, Singapore

This is the only hotel I stay at in Jakarta. Best value, convenient and has all the amenities i need. No need to spend more money for a 5 star hotel. I sleep just fine here! The staff know me by name, the security is great and the gym and pool is more than adequate for a short stay.

Management responseDear Sir or Madams ,Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel. On behalf of Management and staff of Mercure Jakarta Kota Hotel, we would like to express our gratitude for your great comments during your stay.Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. Customer’s satisfaction has always been the priority set for us.We look forward having the pleasure to welcome you again at Mercure Jakarta Kota Hotel.Sincerely,Elis UjiantutiDirector of Sales and Marketing
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"Expected a bit more"

7th July 2012, Singapore

Stayed for only one night because of a reservation mix-up. Here are my likes and dislikes:Likes:- good location in North Jakarta; not great because there is a lot of noisy traffic right outside. From the front doors you get a good idea of how busy Jakarta can really be.- great service and the front desk recommended a fantastic Indonesia restaurant just across the street called Sotee- room was clean and looked impressiveDislikes:- the biggest shocker was finding a filthy hand towel that seemed to be stained with shoe polish and dirt- next shocker was finding only one electrical outlet or power point. Strangely enough, this was one of those British designs.- business center was still using computers with Win XP. - bed was very softOverall, I would probably stay again.

Management responseDear Sirs,Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel. We do apologize for any inconvenience caused during your stay. Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services and customer’s satisfaction has always been our priority.We will share your comments with our team especially in regards of the condition and cleanliness in the guest rooms. We sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. You can rest assure that this is neither standards nor typical services provided to our customer. We look forward having the pleasure to welcome you again at Mercure Jakarta Kota.Sincerely,Elis UjiantutiDirector of Sales and Marketing
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"always friendly and reliable"

7th June 2012, fatvette123, Singapore

Mercure Kota is the only hotel I stay at when in Jakarta. It has everything I need and the staff are always ready to assist.Perfect location and easy drive to the airport.

Management responseDear Sir or Madams,Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel. On behalf of all Management and staff of Mercure Jakarta Kota Hotel, we would like to express our gratitude for your great comments during your stay.Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. Customer’s satisfaction has always been the priority set for us.We look forward having the pleasure to welcome you again at Mercure Jakarta Kota Hotel.Sincerely,Elis UjiantutiDirector of Sales and Marketing
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"Nice and Cozy"

14th May 2012, Jakarta

I stay on this hotel only 1 night but I had great time. From outside, the building is like an old building and small, but when you enter into the lobby, it looks wide and cozy place. The receptionist at that time not too friendly, it seem he so busy at that time but still, very helpful. I up graded my room into deluxe room.The room quite big and had all you need to stay in. Minor thing, it only have 1 output of electricity, so I have to share with my hand phone charger and boiled kettle one at the time.The hotel also have middle size clean swimming pool and fitness center. The breakfast also quite nice and there were enough choices of food.The location of the hotel were near business center also for food lover, there were many choices you can go to.I recommend this hotel for place to stay and relax.

Management responseDear Sir or Madams,Thank you for taking the time to share your experience at Mercure Jakarta Kota Hotel. On behalf of all Management and staff of Mercure Jakarta Kota Hotel, we would like to express our gratitude for your great comments during your stay.Your input and comments are precious to us, and thank you for your kind contribution which will allow us to keep on upgrading our services. Customer’s satisfaction has always been the priority set for us.We look forward having the pleasure to welcome you again at Mercure Jakarta Kota Hotel.Sincerely,Elis UjiantutiDirector of Sales and Marketing
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"Well located, friendly and efficient staff."

17th April 2012, ShiroKatana, Singapore, Singapore

Stayed here again recently after a gap of 3 years. (Been staying at Novotel Mangga Dua Sq) The room I stayed in looked to have been renovated recently, with new curtain and LCD TV.My nose is very sensitive to dust and smoke etc, so the 3-star for cleanliness. Sound insulation is par for the course, hearing a bit of the traffic noise.Wifi (slow) is now free, but signal was weak from my room.Staff is courteous, efficient and friendly.