Hotel addressSainsbury Road
How to reach the hotelGPS :S 45° 2' 18.70'' E 168° 38' 19.27''
Contact the hotel
- Tel. (+64)3/4426600
- Fax. (+64)3/4427354
Recently viewed hotels
Mercure Queenstown Resort - hotel reviews in Queenstown
Hotel code: 1994
Accorhotels.com customer reviews in partnership with TripAdvisor
"A nice place to stay"
16th February 2013, Southpaw5019, Wellington, New Zealand
We enjoyed our stay the hotel was one of the only ones with a swimming pool. The food was excellent value $42 for a 3 course a la carte menu. A little bit out of town up a steep hill so a car or bus would be necessary. Fabulous views from the hotel of the lake. The decor was a bit tired but the staff were very friendly and provided excellent service.View management response »
Management responseThank you for your positive review. We are happy to offer such a lovely pool deck with a seasonal swimming pool and spa pool. It does add to your holiday experience of swimming in an alpine resort surrounded by fantastic scenery.We are happy you enjoyed the great service and food. We hope to see you return to us soon,Kind regards,Michelle Dent Sales and Marketing Manager
"Great service and amazing views"
7th February 2013, Gore
We recently had 3 nights in the hotel and found great service from moment we went through the door. Great to have a carpark at the hotel, although there is a bus service to the shopping area for those without a car.We had a problem with the door one time but it was quickly sorted and the staff were very helpful.Found the choice good for buffet breakfast and great views of the lake out the window while eating.Pool was cold/refreshing on the hot days and deep.Fabulous gym, easy to access and very clean.View management response »
Management responseThank you so much for your positive review. You have aptly described all the attributes and facilities we are so proud to offer in our hotel. We look forward to seeing you again soon!Kind regards,Michelle DentSales and Marketing Manager
7th February 2013, moonsister812, Auckland Region, New Zealand
We stayed at Mercure Resort Queenstown for 2 days as a family (2 adults & 2 children). Great value in money. Kids under 16 year old free of charge at breakfast. Staffs are very friendly & helpful, room is spacious. Although it's not in walk distance to town centre they do have shuttle bus running every 30 mins between hotel & town centre. Will definitely stay againView management response »
Management responseThank you very much for your review. I am pleased as a travelling family you have clearly outlined the great benefits and facilities of our hotel.We welcome to Mercure lots more families over the remainder of the summer and for great winter holidays in a perfect Alpine location.Please contact me on your next stay I would love to welcome you back personally!Kind regards,Michelle DentSales and Marketing Manager
"Value for money in Queenstown Great"
7th February 2013, Netmay, Cromwell, New Zealand
Although the hotel is old it was great to stay in and the staff were very welcoming. Great location and rooms were well equiped. I would recommend this hotel to anyone as it is value for money and one has a choice of paying less for a night stay.View management response »
Management responseThank you for your wonderful positive and accurate review of our hotel - "Well Said!" as they say. As you are close by in Cromwell we hope you travel through the Kawarau Gorge and stay with us again soon. Please make a point of meeting with me, I would love to welcome you personally!Kind regards,Michelle DentSales and Marketing Manager
"couldn't make an online booking yet charged the full amount..."
6th February 2013, minnienumber2, Glasgow, United Kingdom
Booked online through the mecure website. Gave credit card details and clicked 'next'....the next page revealed that unfortunately the last room of this type had been sold and no payment would be taken....'please click the back button and chose a different room type'...bla bla bla. I ended up booking a different hotel as I wasn't so keen on paying extra. Got a phone call while fast asleep in the other hotel at 9 in the morning from the mecure saying that I didn't turn up for my room and the full amount for the stay had been credited from my account. Pretty darn annoyed!! Gave them a ring....the lady seemed to question me and said this had never happened before. I told her that I wouldn't book a room and not turn up...what would be the point in that???? Received a full refund 5 days later.View management response »
Management responseThank you for your feedback outlining this very unusual situation and the inconvenience this has caused you in your travels. We also sincerely apologise that you felt your issue was not dealt with fairly. Unfortunately via this forum we can’t accurately advise you on why this error occurred. We can only assume there has been a technical error in the booking process and that you may have actually managed to book the last room on the special but it did not follow through with a confirmation for you. Please contact me personally on firstname.lastname@example.org / 64 03 442 5501 to discuss with us further.Please do book with us again as we can assure you this is not a normal or common occurrence,Kind regards,Michelle DentSales and Marketing Manager
"Mercure Resort Queenstown"
5th February 2013, TripperNZ, Christchurch, New Zealand
Great service from the hotel staff, clean spacious rooms. In house restaurant menu is of reasonable quality. Location of the hotel affords superb views of lake Wakatipu and the hotel is situated far enough from the centre of Queenstown to provide a peaceful and relaxing environment.View management response »
Management responseThank you so much for your positive review. You have outlined exactly what we are offering here at Mercure with a fantastic service team, great views and a location away from the bustling, noisy centre but close enough to get to easily for great activities and nightlife!We look forward to welcoming you back to Mercure,Kind regards,Michelle DentSales and Marketing Manager
4th February 2013, catherine_chan_99, Adelaide, Australia
Excellent view of Lake Wakatipu. However, the room rate was slightly above average with only average room service. Distance to the room from the reception was too far and considering the evening sun shining right onto the room wall/ door, the room was pretty stuffy at night - fans were only available upon request. Breakfast menu were also over priced. There are way better hotels/ motels quality than this one in Queenstown...View management response »
Management responseThank you for your feedback. We are sorry you did not enjoy your stay with us.Our value for money rooms are situated to make the most of the fantastic views and sunshine hours in an Alpine environment which is part of the wonder of Queenstown. As you mention fans are readily avaliable and we did experience higher than normal temperatures in January. We do apologise this made for an uncomfortable stay for you. Kind regards,Michelle DentSales and Marketing Manager
4th February 2013, john_f_nidd, Dunedin, New Zealand
This was not a memorable stay with your hotel.The whole place was far too hot and is definitely lacking because of no air conditioning.We will not stay there again.We went down to have breakfast, but the given the heat abd smaell of body odour in the dining room, we went down town for a very pleaseant breakfast elsewhere.View management response »
Management responseThank you for your review. Unfortunately we did experience higher than normal levels of temperatures in January 2013 placing huge pressure on our air conditioning units. As you can appreciate during this very busy holiday time the restaurant was busy with lots of "Bodies", however we cannot recall and did not have any other reports of having body odor issues in our restaurant. We will certainly be diligent in looking out for this potential issue in the future!Kind regards,Michelle DentSales and Marketing Manager
31st January 2013, kiwikurt
Reviews were mixed but being a Le Club Accorhotels Gold member I got a good deal so decided to give it a go, glad I did.I've often found the Mercure brand a bit confused, seemingly boxed in by Ibis at one end and Novotel at the other but the Queenstown hotel seems to have found the right balance.The rooms are quite large although the bathroom is a bit on the small side. The view out to Lake Wakatipu and the Remarkables is predictably stunning from the lake-side rooms.The general layout of the hotel seems to work quite well and it felt a comfortable place to be even in Summer (although the high of 11 C on the first day was pretty rough for someone who lives near the equator!).Walking down to the town is certainly doable, walking up is too but quite sporting going uphill. That said a bus seems to come to the hotel quite regularly.Lastly as is the norm in Queenstown the staff were from all over but all were very genuine, friendly and helpful.View management response »
Management responseThank you for your wonderful balanced feedback regarding your recent stay with us. Our multinational team strives hard to showcase the best the Mercure brand can offer and we are confident almost all our guests who actively review or don’t review leave us with the sort of impression you have described having enjoyed a great accommodation experience.We look forward to welcoming you back on your next visit to the Southern Lakes,Kind regards,Michelle DentSales and Marketing Manager
"Our Stay at the Mercure"
31st January 2013, Aupaire, Christchurch, New Zealand
I found the hotel beautifully situated above Lake Wakitipu, easy to drive to and adequate parking. Well greeted on arrival, spacious room. Great heat pump for winter time but no air conditioning which I have recommended to the staff as temperatures had sored during out stay. Fine staff in the dining room, and excellent quick service on checkout. I would recommend friends stay in the Mercure, Queenstown.View management response »
Management responseThank you for your review. We are thrilled you enjoyed your stay with us and enjoyed our special location. As you know Queenstown is situated in a mountain alpine area and thus doesn’t usually experience such high temperatures. We are happy you experienced such great weather during your stay to enjoy the outdoors pursuits, but we sincerely apologise you were uncomfortable with the heat in your room.We do hope you will return to us again soon,Kind Regards,Michelle Dent Sales and Marketing Manager
"Great time in Queenstown"
25th January 2013, tamat2013, Canberra, Australia
My son and I stayed at the Mecure Queenstown resort for 7 nights and found it to be clean and friendly. Rooms were serviced daily and staff were well mannered and polite. I will be staying here again on our next vist to the area.View management response »
Management responseThank you so much for your positive feedback. We are very happy you found the hotel clean and the service to your expectations. We pride ourselves on our friendly staff. We strive to ensure all our guests enjoy this Mercure hospitality and we look forward to welcoming you back to MERCURE.Kind regards,Michelle DentSales and Marketing Manager