Mercure Wellington

"Wellington Trip"

10th May 2012, Tuhoe1, Hamilton, New Zealand

The Hotel seemed a bit out of the way in terms of shopping but the view from the restaurant is magnificent so there is a compromise. Service was excellent - the staff very friendly and very helpful - amongst the best I have ever experienced. Food at the restaurant for dinner was superb. Beds were comfortable and room quiet. Made for a very enjoyable stay. Will return.

Management responseDear Accor traveler Hamilton,Thank you for your comments with regards to your stay at Mercure Wellington. I am please that you enjoyed the cuisine, service and amazing views from our restaurant. I will pass on your comments to my whole team and we look forward to welcoming you back to the Hotel again soon.Kind regards,Rob PooleGeneral ManagerMercure Wellington
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"Renovations needed asap"

5th May 2012, jem2711, Auckland, New Zealand

Great staff as usual from accor restaurant and lobby fantastic! But the rooms and outside of hotel need major reno, very run down and tired!

Management responseDear Jem2711Thank you for your feedback with regards to your recent stay. I have noted your comments about the hotel and will pass these on. We do rely on capital funds to upgrade a property which is not always in our control.I am pleased that Mercure Wellington exceeded your expectations in service as well as cleanliness; these are areas that we pride ourselves on. I will personally pass your comments onto my whole team.Kind regards,Rob PooleGeneral ManagerMercure Wellington
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"Excellent location"

27th April 2012, harryr52, Rangiora, New Zealand

Repeat user of this hotel and as always no problems. Great location and good standard of service etc. Would recommend and will use again

Management responseDear Harry52,Thank you for your feedback regarding your recent stay with us at Mercure Wellington and thanks for your continued loyalty to the Hotel. I am so pleased that you enjoyed everything about your stay. The result that weekend was also enjoyable for Crusader fans!We look forward to welcoming you back to Mercure Wellington the next time you are up from Rangiora.Kind regards,Rob PooleGeneral ManagerMercure Wellington
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"great stay"

23rd April 2012, mallalieu, Wanganui, New Zealand

Friendly serviceVery clean room, comfortable bed, and good view with the song of the tui and morepork to keep us company.Evening meal very good. with attendant waitersSlightly out of town which suits us and still within walking distance of cityAll services available including swimming pool, sauna and gym if required

"Wellington Escape"

13th April 2012, nmnnir, Tauranga

Hotel is close to many attractions and still in quiet and peaceful locality. We managed to walk with our boys (aged 6 & 9 year) to City Centre, Museums, Parliament, Cuba street, Cable Car etc. Hotel reception provided us with map with all the details of key attractions.Recommended to carry jacket and head gear(for kids) while walking even during day time. Wellington can be windy and chilly at a time.

"Very Average"

11th April 2012, San Diego, California, USA

We would not recommend this specific hotel due to the quality of the rooms. But on the trip we did stay at the Mecure in Auckland and would recommend that one.

Management responseDear Accor traveler San Diego Cal USAThank you for your feedback regarding your recent stay with us, I am very disappointed that your stay has not lived up to expectations.I have passed on your comments to The General Manager of the Mercure Auckland.Kind regards,Rob PooleMercure Wellington
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"Opportunities for Improvements"

11th April 2012, TempleofPeace, Hong Kong

This is a nice Mercure in a good location on the quieter end of The Terrace. But while Mercure is a French-themed, global brand, there isn't much French about this place. I asked the staff about this and they were bemused! Compared to other Mercures in Australasia, it is OK; compared with Mercures globally it is a little less delightful. The carpets are a little worn, the breakfast is pricy - but the views across the city are nice.

Management responseDear TempleofPeace Accor traveler Hong KongThank you for choosing to stay with us recently and for taking the time to post your feedback.I am pleased to read that you enjoyed your stay with us and found that our location was convenient to your requirements.We are currently replacing some of our guest room’s carpets and the room you stayed in is due to have new carpet installed during May.I have noted your comments about the Mercure Brand. Accor hospitality is a French based Hotel company who own and manage hotels. The Mercure Brand is a non standardised global mid scale brand. Hence the variation of hotels as it is based on the individuality of the hotel, while the Mercure branding is standardised.Thank you for your continued loyalty and we look forward to welcoming you back to an Accor hotel in the near future.Kind regards,Rob PooleMercure Wellington
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"terrible"

10th April 2012, Sydney, Australia

It was terrible to stay in Mercure Wellington the customer services was very poor never seen such a thing like this before...

Management responseDear Accor Traveler SydneyThank you for your feedback regarding your recent stay with us at Mercure Wellington. I am disappointed that your stay did not meet your expectations.Can you please contact me directly at the hotel so I can investigate further your stay and any concerns you may wish to discuss.Kind regards,Rob PooleGeneral Manager
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"Short visit"

6th April 2012, Auckland, New Zealand

Arrived in the evening, left early morning - alI I needed for a one night stay was available. Thanks

"Mecure Accommodation"

31st March 2012, Whangarei, New Zealand

The service was excellent. The staff were helpful and friendly. I ate in the restaurant and the food was fresh and tasty. My room was quiet and clean. The laundry room was a bonus after a biking trip in the south island.

"Comfortable Hotel in a Great little City"

30th March 2012, Sydney, Australia

Stayed for a weekend this stay (and have stayed three or four times each year for the last ten years).Beds are comfortable with rooms quite roomy and windows that open enough to allow fresh air to circulate.Many rooms have a view out to the harbour. Management helpful.Best floors 7,8 and 9.While not right in the centre of the city it is close enough and quiet.

"Happy visitor"

28th March 2012, Kaitaia

Hey its not a new hotel but a good sized, clean and tidy room and friendly helpful staff made for a very pleasant stay.

"Review of Mercure"

26th March 2012, Te Awamutu, New Zealand

Restaurant was excellent.Staff very helpful.Location excellent, within walking distance of city.Swimming pool and gym facility very good.

"Overcharge for parking"

20th March 2012, Palmerston North, New Zealand

I've always enjoyed this hotel for quiet location and consistent good service and value for money. However, I was extremely disappointed on my most recent visit to find that they have quadrupled their charge for overnight parking of your vehicle from $5 to $20. Considering I can get a while day's parking in Wellington for $9 this does seem a bit steep. Come on Mercure- dont shoot yourself in the foot with this kind of gouging- It leaves a bad impression with your customers even if the amount seems relatively small.

Management responseDear Accor Traveler Palmerston NorthThank you for you recent feedback about your stay at Mercure Wellington. I would like to thank you for you loyalty and comments about the location and service you experience when you stay.The hotel recently increased its car parking from $18.00 to $20.00, these prices are less than other Hotel car parking charges which are $25.00 plus and also public parking buildings who charge more. Living in a major New Zealand City parking is becoming more expensive.Thanks for your feedback.Kind regards,Rob PooleGeneral ManagerMercure Wellington
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"Birthday evening"

15th March 2012, Picton, New Zealand

I was very disappointed with our room. It was extremely expensive $243, I only booked a Queen Bed room. We were put in what they called a suite, old, noisy, cleanliness not bad, reasonable view. but not what I wanted for that price. I think we could have been put in a much nicer room for that rate. I have just been on the web and the most expensive Queen Bed room for Saturday night at Easter is $150 Member Rate NOT $243 - outrageous. Staff were very friendly and breakfast great! I didn't want to join Accor again but got a very pushy sales lady so decided I would give them one more chance as I was a founding member of the other Accor Group for Members Rates. I gave up because I always got put in below average rooms which I can't be bothered with any more. I don't go away to stay in below average rooms. Sort it out. By the way I am actually staying at this hotel in a group of 6 in September for WOW so hope I get a far better room then:)ThanksDonna

"Old World Charm"

8th March 2012, fourofuss66, Ohakune, New Zealand

The Mecure on the Terrace.is the hotel we always stay in when we visit Wellington We find the staff helpful and friendly. We've always had excellent service.. This time even though we'd booked a standard room we found we'd been upgraded to a suite . Thankyou .Although some rooms could do with a revamp ,as they are showing their age ,we enjoy the Old World Charm it offers and will continue to stay at this hotel

"Great hotel"

7th March 2012, Pukekohe, New Zealand

My husband and I had a lovely two nights in this great hotel,. We found the staff very friendly and the service was excellent. We had an, awesome breakfast. Unfortunately we did not have time to use the swimming pool, maybe next time.

"When in Wellington"

1st March 2012, wiredforsoundnz, Waikato

Like this Mecure and usually stay here when in Wellington, (has been booked out at times) the rooms are clean and the beds are comfortable. We had dinner and breakfast in house and the food was lovely, The dinner staff were pleasant but could of been a bit more clued up on the menu and wine list. The only issues I could find fault with was the cheese platter, it was truely sad, and the salt pool, we had a lovely swim but our eyes were so sore afterwards, maybe the levels need to be checked more often. All in all a good place to stay

Management responseDear wiredforsoundnzThank you for your feedback regarding your recent stay at Mercure Wellington, and your continued loyalty to the Hotel.I am so pleased you enjoyed the Hotel facilities and service my team provided during your stay.It is great to receive feedback, and I have forwarded your comments to my Food and Beverage Manager about menu and wine training. The Chef is also reviewing the cheese platter with his team. The swimming pool is not a salt pool. We have had no other reported problems with the level of chlorine and the pool is checked each day on a regular bases. We look forward to welcoming you back at the Hotel soon.Kind regards,Rob PooleGeneral ManagerMercure Wellington
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"Wellington"

28th February 2012, frankston

It was a decent walk to get to the shops comming back up a steep Hill but that's WellingtonBest thing was the view from the restaurant and although understaffed good friendly serviceI would stay again if nothing closer to shops was available

Management responseDear Accorhotels traveler FrankstonThank you for the amazing feedback, we appreciate the comments and recommendation. I look forward to welcoming you back to Mercure Wellington soon. We will be able to point out our guest lift down to Watson Street that cuts out the hill for your next stay.Kind regards,Rob PooleGeneral ManagerMercure Wellington
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"Upper Wellington NZ"

28th February 2012, 288anne_Australia, Sydney, Australia

A good comfortable hotel located high up on the Terrace with good views over the town and harbour. Service good, food at Dinner was excellent-superb lamb and fish . This is an older hotel which has been refurbished well and offers all modern technology options and pleasant common areas. There is an indoor pool and spa in the basement . You will need good walking shoes to get into town which is a pleasant but steep 15 min walk . Plenty of taxis available if needed.

Management responseDear 288anne - AustraliaThank you for the fantastic feedback, we appreciate the comments and recommendation. It is great that you enjoyed the Lamb and Fish dish; I have passed your comments onto the kitchen team. We look forward to welcoming you back to Mercure Wellington soon.Kind regards,Rob PooleGeneral ManagerMercure Wellington
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"Nice place but stuffed up my booking"

23rd February 2012, Wellington, New Zealand

This place is nice but i booked a room with 2 beds and was given just one bed, when i asked them to check what records they had they said oh yes i had booked that room but had paid for a suite, was not impressed and no offer to fix the problem was offered

"Family weekend"

18th February 2012, Auckland Central, New Zealand

We received friendly efficient service that met our needs.The adjoining rooms were just what we needed for a family traveling with two teenagers and two 21 year olds.The location enabled us to walk to wherever we wanted to go during the day.We only used the restaurant, for breakfast was great.We liked least the lack of power points in the rooms and bathrooms for phone chargers, iron, and hair styling tools.