Hotel addressAvenida Atlantica 4240
RIO DE JANEIRO - RJ
22070002 RIO DE JANEIRO
How to reach the hotelGPS :S 22° 59' 9.69'' W 43° 11' 19.23''
Contact the hotel
- Tel. (+55)21/25251232
- Fax. (+55)21/25251200
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Sofitel Rio de Janeiro Copacabana - hotel reviews in Rio de Janeiro
Hotel code: 1988
Accorhotels.com customer reviews in partnership with TripAdvisor
"good hotel well located in arpoador"
16th September 2013, arnaud m, paris
very nice location but beware some rooms may not have sea view or sugar leaf viewstaff welcoming but busy due to number of guests - this is not a boutique hotelswimming pools small , more decorative purposegreat view from lounge bar and restaurants over copacabana and sugar loafmany staff people speak FrenchView management response »
Management responseBonjour. Thank you for your feedback regarding your stay with us at Sofitel Rio de Janeiro. We were truly pleased to welcome you and look forward to your next stay at Sofitel Rio de Janeiro Copacabana. Best regards, Frédéric Ribault, Hotel Manager
"Need renovations ASAP!"
19th August 2013, tom2al, Gdynia, Poland
Old hotel in perfect locations on Copacabananeed renovations ASAP! we had nice junior sutiewith superb ocean view, but that's all, leackagefrom air-conditioning, room bit smelly etcvery old-fashioned. Poor breakfast as for Sofitelalso overall average service.View management response »
Management responseBonjour,Thank you for your feedback regarding your stay with us at Sofitel Rio de Janeiro.We are sorry about the issues encountered. Please believe that it is our priority to satisfy all of our guests and deliver a Perfect service and experience throughout your stay with us. We were truly pleased to welcome you and hope we will have the opportunity to satisfy you more on a next stay at Sofitel Rio de Janeiro Copacabana.Best regards,Frédéric RibaultHotel Manager
20th February 2013, Hibazz10, Oldham
Stayed one night on our way home from the Iguassu Falls. We had booked a room with a beach view including breakfast but were very pleased to receive a complimentary upgrade to a suite. Our room on the third floor had an excellent view of Copacabana beach and was very large and clean. There were however a few things i would not expect to see, for example a large stain on the carpet and a ripped curtain. We had a huge bed and an excellent nights sleep. Service was mixed. Reception staff were excellent but service at the breakfast buffett was not up to the usual high Sofitel standards. Lovely to eat breakfast on the terrace though. However as we were only staying for one night the beach view from our room outweighed any minor niggles.View management response »
Management responseBonjour and thank you for your nice feedback. Indeed Sofitel Rio has a perfect view and am very pleased to hear that you enjoyed your stay with us. Am sorry, however, to hear that some services did not meet your expectations, as well as aspects in your room. Please rest assured that I will forward your comments on to my team. We hope to welcome you back very soon in order to create more magnifique memories in Rio de Janeiro. Best regards, Frédéric RibaultHotel Manager
"expensive for the value not worth it i was going to stay for 5 days and i stayed only 2 days."
1st February 2013, Maurizio2299, Los Angeles, California, USA
the service was average the hotel was less than average and expensive 500$ a night for what.i was not treated like i usually get treated in a five star hotel . on this trip i was in ITALY FRANCE BRAZIL DALLAS and back to LOS ANGELES ...travelling from the 28th of Dec to the end of January and that was the most expensive hotel for no reason..MMB.View management response »
Management responseDear guest,First and foremost, I am deeply saddened by the fact that your stay in our hotel apparently did not happen in the best conditions. I assure you our complete compassion and wish your perception would have been otherwise.At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us; and I take it very seriously.I remain at your entire disposition to further discuss the matter through the email firstname.lastname@example.org.Once again please accept my sincere apologies.Sincerely,Frédéric RibaultHotel Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.
Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.