Hotel - Mercure San Sebastian Monte Igueldo
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Mercure Hotel

Mercure San Sebastian Monte Igueldo

Paseo del Faro 134  HSS00345 
20008  SAN SEBASTIAN
SPAIN

1,216 reviews
TripAdvisor Rating Based on 1,216 reviews
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Select your dates 72.00 EUR
Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre  (Nearby)

Services and practical information

  • WIFI in your room
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Reduced mobility facilities
    • Accessible bathroom
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Languages spoken at the hotel
    • German
    • Spanish
    • French
  • Reception open 24 hours a day
  • Early Check In
  • Gift shop/newspaper shop
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Thalassotherapy centre
  • Fitness centre  (Nearby)
  • Well-being
    • Jacuzzi (Nearby)
    • Massage (Nearby)
    • Solarium
    • Tanning salon (Paying, Nearby)
  • Services for children
    • Babysitting on request (Paying)
    • Outdoor playground for children
  • Golf (Nearby)
    • Golf course 18 holes (Nearby)
    • Golf course 9 holes (Paying, Nearby)
  • Tennis (Nearby)
    • Clay tennis court (Nearby)
    • Outdoor tennis court (Nearby)
  • Beach and water sports (Nearby)
    • Boat excursions (Paying, Nearby)
    • Pedal boat (Nearby)
    • Wind surfing facilities (Nearby)
  • Other sports activities (Nearby)
    • Bowling (Nearby)
    • Horse riding (Nearby)
    • Squash court (Nearby)

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 11:00-24:00
    • Opening hours : Week-end 11:00-24:00

Business services

  • 5 meeting room(s)
  • Copy/print service available
See all services

Hotel location

Our rooms

Our hotel offers a range of spacious and functional rooms, most of which have panoramic views over the sea and the city. Based on your needs, you can choose between the Standard and Privilege Rooms suitable for those travelingbusiness trip or a vacation with your partner or family with WIFI Internet access, independently controlled air conditioning, safe and desk. No pets.

  • 123 rooms
  • 93 non-smoking rooms
  • 3 rooms for people with reduced mobility
  • 16 connecting rooms
  • Extra bed in room for adult
  • Crib on request
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Crib on request
    • Opening windows
    • WIFI in your room
    • Remote control TV
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • TV room service ordering
    • Satellite/cable colour TV
    • Manual temperature control
    • Web TV
    • Pay per view channel(s)
    • Iron in room
    • Minibar
    • Bidet
    • Bathtub
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Emergency info in rooms
    • Alarm clock
    • Message alert
    • Operator wake up call
    • Automatic wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure San Sebastian Monte Igueldo

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 1,216 reviews

schnabel007 2016/11/08
« Fantastic Location, average Hotel »

I stayed 2 times with Monte Igualdo and the Location is breathtaking. The Hotel has an amazing outdoor pool but the Hotel rooms are state of 1960. There are some renovated rooms but the Restaurant and bar has no atmospere at all and no light architecture to bring in the amazing bay and sight. The breakfast is quite chaotic and the offer very poor (egg dishes f.e.). Finally too expencive for a Mercure brand and finally to far away from the City beaches and sights. One night stay is cool but not more on the mountain.

wchex 2016/10/14
« My Stay »

Nice and quiet hotel on top of Monte Igueldo with a fantastic view of downtown San Sebastian and the bay. Modern building decor. Room is clean and comfortable. Friendly and helpful staff. Reasonably priced.

colinw424 2016/08/12
« Great views, good hotel, but a bit remote »

We stayed three nights at the Mercure hotel. The outstanding views of the city come at the price of being somewhat remote especially late at night. This could be overcome with a paid for shuttle bus in the evenings. Otherwise a lovely stay in a great city.

j_scruton 2016/04/30
« great location »

Very good hotel and restaurant, but difficult to access. Funicular access has restricted hours of opening, although OK by car. Excellent restaurant, would highly recommend the faux fillet steak and fish dishes

584Hannah 2015/11/08
« Disappointing! »

We paid $250/night in the off-season for a great view and not much else. The hotel is located far from town and costs 10€ by taxi to get to town or you can catch a cable car for 3.60€ per person to get a quarter of the way and look for a bus that we were advised came directly at the base of the hill. The room service is not good and the water bottles in the mini-bar had broken seals. We were expecting a great hotel considering the price and we were thoroughly disappointed. Best to get a hotel in the centre and pay the 5€ to come up for the view...

PaulFromSwindon 2015/09/21
« Nice Hotel, Appalling Restaurant Service »

Stayed here fore two nights on the way from the UK to Portugal. Chose the hotel because of the stunning views and because I have always used Accor Group hotels, and have been generally happy. Hotel is in a great location (amazing views of the bay), in generally good condition and the room was very nice with a fantastic view of the bay. Before I give the negative, I have to say the reception staff were excellent, really helpful - the guy who checked us in spent some time drawing on a map and telling us where we might like to visit, and how to get there. Top marks for that. The lady in charge of the bar was pretty good too. Where it went wrong was the restaurant. The food, in my view, was average at very best, but the service was the rudest I have EVER known. It wasn't just my view - we saw several people complain at the fact their well done steaks were still bleeding profusely, and in each case were treated (in my opinion) pretty rudely. The first night was just about bearable, but we felt that the Head Waiter was rude and blunt, and it took an age for us to get served, and there was no follow-up - we had to walk up to a member of serving staff to ask for the bill! The second night, we didn't want to eat there, but the logistics meant we decided to give it a second chance. The rudeness hit new heights. Blunt and discourteous were the key words. Totally ignored once we finished eating, waited ages with no-on attending to us, and couldn't catch anyone's eyes, so we went up and asked if we could have the bill and sign it. There was another couple there who had felt the need to do the same, and they also said they felt they were treated with utter rudeness, and that they had seen others treated the same. The final insult was when the Head Waiter bought me the bill and a pen. I signed it and went to hand it back to him, and before I could do so, he looked away and started talking to a member of staff, and took the bill from me without looking at me or acknowledging me in any way, then just walked away. I felt embarrassed and humiliated to be treated that way in front of guests and staff. Despite my dissatisfaction, both my wife and I were perfectly polite and courteous, so such behavior was unjustified. I cannot believe they have not had many other complains about the restaurant. We certainly won't be returning there, and I am struggling to justify using any other group hotels again. Considering the price paid, utterly unacceptable.

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