Hotel addressVerdelho Drive
6069 THE VINES
How to reach the hotelGPS :S 31° 45' 57.86'' E 116° 0' 21.35''
Contact the hotel
- Tel. (+61)8/92973000
- Fax. (+61)8/92973333
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Novotel Swan Valley Vines Resort - hotel reviews in The Vines
Hotel code: 1980
Accorhotels.com customer reviews in partnership with TripAdvisor
"Beautiful location & excellent value"
22nd September 2013, mpjones72, Sydney, Australia
The resort staff were very friendly and understanding of the challenges of travelling with an infant - they had her cot set up in the room prior to our arrival, including a baby toy! The room was spacious with a pleasant view, and the restaurant dishes were excitingly different. A little more help with our baggage would have been nice, but that aside, everything was perfect. We'll be back!
"Enjoyed our stay"
29th August 2013, johnoT, perth
Enjoyed one night stay in a Spa Room, room was big & very clean. The bed was very comfortable, worth paying a little bit extra for a room with a spa as there is not a lot to do if you don't play Golf. The hotel is isolated, which is wonderful if you just want peace & quiet. We dined in the Muscats Restaurant on the Saturday night which was wonderful. The food was very tasty & the staff were Fantastic - lovely ladies! We liked the idea of having Buffet Entree & Sweets, wish more restaurants would do that. It was a different story for breakfast on the Sunday morning. Tables didn't seem to get cleared often & we seemed to always be waiting for more food & juice to come out - a little disappointing after having such great service the night before. Overall we really enjoyed our peaceful relaxing night at Novotel Swan Valley Vines Resort.View management response »
Management responseHi John,Thank you for your stay with us in August and it is lovely to hear that you enjoyed your room and stay. We will ensure to pass on your kind words to our team on Muscats for your dinner service along with our kitchen team. We will also look into your comments about the breakfast to further improve our guests experience. Thank you again and we look forward to seeing you back soon!
8th August 2013, maggie721, Perth, Australia
We thoroughly enjoyed our stay at the Novotel Vines. Excellent friendly staff, food great, opportunities to either play golf,swim in the pool or have a hot spa surrounded by the local kangaroos. The room was very clean and the bed was comfy. Our balcony overlooked the pool and the spa and then further overlooking the golf course.View management response »
Management responseHi Maggie,Thank you for your lovely review on Trip Advisor and for your stay last month with us!We loved hearing that you enjoyed your stay and you experienced the many aspects of the resort. We look forward to seeing you back at the Novotel Vines Resort in the future.
"Still a good property, great service..."
25th July 2013, Teej84, Melbourne
Recently stayed at The Vines for the first time and I must say I have a lot of time for this property. You can see how in its hey day it would have been well and truly one of the best properties in Perth. The service was fantastic, would like to make particular mention of both Darren and Sarah I think it was on the Front Desk, both very helpful and friendly. The rooms themselves were obviously a little dated but by no means were they not clean and comfortable, and are definitely good value for money. Unfortunately the weather did not allow us to make use of the facilities such as the pool which would have been nice. Breakfast on the first morning was ok, buffet did take a little while to be replenished but much better second time round. We also had dinner in the restaurant the first night which was fine, and then enjoyed pretty good quality room service the second night. All in all it was a very enjoyable and relaxing stay and no doubt we will be back to stay again at some stage in the very near future.
"Review of Apartment"
21st July 2013, seeng102, Perth, Australia
We always enjoyed our stay at the Vines. This time was no different except that we were given an apartment without a view and the apartment came without a dishwasher. A dishwasher is one of the items promised, but to our disappointment it wasn't there.
"Systems let us down."
28th February 2013, NAGA51, Perth, Australia
Arrived with 7 prepaid booking confirmations for 2 bedroom units but there wasonly 6. After initial denial that we had booked 7 they provided a 3 beroom apartment for the missing unit.Chinese New Year special included breakfast. Unfortunately restaurant did not have these details and number of breakfast vouchers allocated to each room was unknown and did not align with the persons actually staying there. One guest was required to pay at till for breakfast.On check-out required to pay for another 2 rooms even though credit card was meant to have been charged at time of booking (given reduced non-canceable rate) and the vouchers indicated paid. Waiting for credit card statements now to check.Otherwise pleaseant facilities for group golfing weekend.
"Vines Resort WA"
27th February 2013, Jen55_13, Geraldton, Australia
Room was VERY musty when we walked in and the smell did not go away. The bathroom looked tired and needed going over,towels hard and scratchy. Outside doors had cobwebs and dirt in opening. For a supposedly 4 star hotel needs bit of work
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