Hotel - Novotel Batam
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Novotel Hotel

Novotel Batam Hotel

Jalan Duyung Sei Jodoh 
29432  BATAM
INDONESIA

630 reviews
TripAdvisor Rating Based on 630 reviews
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air Conditioning
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Billiards/Snooker  (Nearby)

Catering

  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • 244 rooms
  • 53 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 52 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Novotel Batam

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 630 reviews

Sulaiman H 2017/01/02
« Not Accor standard »

Very disappointing. Hotel was almost empty. Check in was horendous with the staff unable to use my 2 visa cards telling me 'declned' which got me worried. Finally he did not charge any deposit.Lunch at the hotel was poor. B/fast was poor too.The staff was like it was the first time they were welcoming a guest.The hotel is old and the towels have turned grey.Not an accor hotel. I chose that hotel bcause it was Novotel.Very disappointed.

FOMH1946, General Manager at Hotel Novotel Batam, responded to this review

Dear Sulaiman H, Thank you for taking the time to share your experience on TripAdvisor.com about your recent visit to our hotel. We deeply apologize for any inconvenience and we appreciate your comment regarding our old hotel. The hotel was built in 1997 and has been refurbished on occasions throughout this period with some refurbishment. However, the full convert to renovate the hotel of Novotel Batam will be coming soon to bring Novotel Batam with a brand new spirit to satisfy our guest. We have also taken good note of your comments on the service. Please rest assured that we have taken actions on this issue. Thank you for sharing your thoughts with us, as it is in this way that that we can continue to improve the service to our guests. We certainly look forward to welcoming you back in the very near future, when I am sure we can restore your faith in our hotel. Sincerely, Tantiarini Hidayati General Manager

satoyuriko 2016/07/28
« hotel needs updating »

the hotel's foyer, lobby and courtyard were grand service from counter staff, maintenance staff and concierge was prompt and pleasant the corridors and rooms were kind of dim and definitely needed some updating. we ordered room service - the drinks and fruit platter came after 30 min, and fruit platter tasted weird. We spat out the fruits. We feedback to the server but he did not take any action breakfast was average. Varieties was good though. Perhaps we're not tuned to Indonesian taste bud so we didn't enjoyed it that much

FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, The Management of Novotel Batam

cle0p 2016/06/15
« Pleasant hotel »

I checked into this hotel upon arrival at the Harborbay Ferry Terminal. It was a good short ride as I have not been to Batam for many years. We pleasantly surprised that the hotel is only a short 8 mins ride. We were greeted by a very cheerful lady who assisted us with a smooth and short check in. The hotel lobby looks old and dark in the afternoon and it definitely looks better when the light came on in the night. The room was nice and quiet, ours facing the Pacific hotel. It's actually quite nostalgic to stay in the hotel. A trip back in memory. The staff whom we met were really nice and accommodating. Would be back again.

FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Medelyn Kusuma Asst. Front Office Manager Novotel Batam

ktscorpio 2016/06/14
« Relatively Good stay »

Nice room but breakfast was only so-so, massage at the hotel was relatively expensive but easy to get to Nagoya hill & Batam City square, Wanted to try the lounge but seemed alittle quite though it was a weekend

FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Medelyn Kusuma Asst. Front Office Manager Novotel Batam

Hardy H 2016/01/17
« Improved »

My second time to stay here. Definitely better than first one. Was not a peak period so they upgrade the room for me. Quite nice and room is spacious And confortable. Breakfast was ok, but can not say much about the Swimming pool. One comment is they need to relook the towels. The first night I got was very old, one has hole in it. The next day, was ok.

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