Hotel - Novotel Batam
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Novotel Hotel

Hotel Novotel Batam

Jalan Duyung Sei Jodoh 
29432 BATAM
INDONESIA

594 reviews
TripAdvisor Rating Based on 594 reviews
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Hotel Novotel Batam

Mid-scale hotel for business or family trips

Relax in 4-star comfort at Novotel Batam hotel close to the ferry terminal, only 45 minutes from Singapore. Your modern, airy room gives you and the family the space you need to stretch out. A spa treatment or drinks among the columns of the spacious lobby or in the oriental courtyard gardens are great ways to unwind at Novotel.

Hotel extras
  • Kids' club, indoor play area
  • Choice of versatile event spaces
  • Free WiFi, large work space, satellite TV
  • Indoor pool, fitness centre, sauna, jacuzzi
  • Hot breakfast buffet overlooking the gardens
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Indoor unheated pool
  • Breakfast buffet
  • Fitness centre

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Private enclosed outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Air conditioning
  • Hotel open 24 hours a day
  • Dry cleaning / Ironing
  • Porter
  • Concierge

Leisure and activities

  • Indoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Babysitting on request
    • Children's Club for 0 to 3 years
    • Children's Club for 3 to 6 years
    • Childrens Club for 6 to 12 years
  • Billiards/Snooker  (Nearby)

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 1 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 13 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Novotel Batam

Jalan Duyung Sei Jodoh
29432
BATAM
INDONESIA

Tel: (+62)778/425555
Fax: (+62)778/6006555

Check-in from 14h00
Check out up to 12h00
Access and transport
  • BATAM HANG NADIM At 25km / 15.54 miles
  • BATU AMPAR FERRY At 3km / 1.86 miles
  • SEKUPANG INTERNATIONAL FERRY At 20km / 12.5 miles
  • NO TRAIN STATION At 0.1km / 0.06 miles

GPS : 1.150612, 104.004478

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • Suite
    Suite

    Large well-designed, the suite includes a separate lounge and a bathroom. It offers unbeatable facilities. Up to 2 adults and 2 children.

  • Superior Room
    Superior Room

    A modern spacious room with 1 Queen bed or 2 single bed, en suite bath/shower, large work area, satellite TV with pay movies and High speed internet access. Up to 2 adults and 2 children.

  • Executive Room
    Executive Room

    This room welcomes you as a VIP with everything you need for a truly comfortable stay: more spacious and with all facilities such as high speed internet and satellite TV. Up to 2 adults and 2 children

  • 244 rooms
  • 53 non-smoking rooms
  • 2 rooms for people with reduced mobility
  • 52 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Web TV
    • Telephone
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Telephone in bathroom
    • Direct dial telephone
    • Work desk in all rooms
    • DDI - Direct Dialing In
    • Satellite/cable colour TV
    • Manual temperature control
    • High speed transmission line
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Bathtub
    • Toilets
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

THE SQUARE RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Lunch
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

THE SQUARE RESTAURANT Type of cuisine: International

Find out more and book
MOSAIC LOUNGE Bar
Photo non contractuelle / Strictly non binding

MOSAIC LOUNGE

See all our restaurants and bars

Your meetings and events

Novotel Batam Meeting Room

Our meeting rooms


  • Number of meeting rooms: 13
  • Maximum size: 700 m2
  • Maximum capacity: 1,000
  • Maximum banquet capacity: 250

Our customer reviews for Novotel Batam

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 3.5/5 Based on 594 reviews

satoyuriko 2016/07/28
« hotel needs updating »

the hotel's foyer, lobby and courtyard were grand service from counter staff, maintenance staff and concierge was prompt and pleasant the corridors and rooms were kind of dim and definitely needed some updating. we ordered room service - the drinks and fruit platter came after 30 min, and fruit platter tasted weird. We spat out the fruits. We feedback to the server but he did not take any action breakfast was average. Varieties was good though. Perhaps we're not tuned to Indonesian taste bud so we didn't enjoyed it that much

FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Best regards, The Management of Novotel Batam

cle0p 2016/06/15
« Pleasant hotel »

I checked into this hotel upon arrival at the Harborbay Ferry Terminal. It was a good short ride as I have not been to Batam for many years. We pleasantly surprised that the hotel is only a short 8 mins ride. We were greeted by a very cheerful lady who assisted us with a smooth and short check in. The hotel lobby looks old and dark in the afternoon and it definitely looks better when the light came on in the night. The room was nice and quiet, ours facing the Pacific hotel. It's actually quite nostalgic to stay in the hotel. A trip back in memory. The staff whom we met were really nice and accommodating. Would be back again.

FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Medelyn Kusuma Asst. Front Office Manager Novotel Batam

ktscorpio 2016/06/14
« Relatively Good stay »

Nice room but breakfast was only so-so, massage at the hotel was relatively expensive but easy to get to Nagoya hill & Batam City square, Wanted to try the lounge but seemed alittle quite though it was a weekend

FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Medelyn Kusuma Asst. Front Office Manager Novotel Batam

2016/01/17
« Improved »

My second time to stay here. Definitely better than first one. Was not a peak period so they upgrade the room for me. Quite nice and room is spacious And confortable. Breakfast was ok, but can not say much about the Swimming pool. One comment is they need to relook the towels. The first night I got was very old, one has hole in it. The next day, was ok.

aylwin2015 2015/09/30
« Worst Novotel I have been to »

This is the worse service I had from Novotel: 1) Double charging of the room. And no refund for 2 months already 2) No exclusive welcome drink for Accor members 3) No priority Q for Accor members 4) No free children bed despite it label Accor Family friendly hotel 5) Request high floor but given low floor 6) Chaos during breakfast with insufficient seating

FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry if some issues occurred during your visit which did not meet your expectations; please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. All the issues mentioned above has been brought to our attention, we has carefully review each of statement above to immediately follow up all the matters. Furthermore, each of your concerns has been responded accordingly. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Ye San A 2015/09/15
« Friendly and Polite staffs but average room and amenities »

I upgrade to the business suite, room was huge but quite empty. Aircon was not working properly, breakfast was pathetic. The staffs help makes it better through their friendliness and politeness. Don't bother upgrade if you stay.

FOMH1946, Manager at Hotel Novotel Batam, responded to this review

Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Novotel Batam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your valuable comment in regards to the air conditioner, room and breakfast is highly appreciated, and will be treated as our reference for future improvement. It is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Medelyn Kusuma Asst. Front Office Manager Novotel Batam

Gunawanh168 2015/08/10
« well maintained »

this is the first time i stay in this hotel ..it is 18 years old hotel don't expect to have a modern look hotel but the hotel already been renovated ,rooms are ok ,air conditioner work well in my room..staffs are nice willing to help ...if you are looking for a hotel just for a good sleep , this is the one

FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Mr. Gunawanh168, We very much appreciate your comments regarding your stay at the Novotel Batam. It is always a pleasure to receive positive feedback. I will share your valuable comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Irma Sulistio Front Office Manager

Aristotle888 2015/07/21
« Need improvement »

Overall this hotel is quite good close to horbour and shopping center but this hotel renovation cuz this hotel kinda old and my room where i stay the air cond is not cold and the breakfast need to be more choices

FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Mr. Aristotle, Warmest greeting from Novotel Batam! We sincerely appreciate you taking the time to inform us of your recent experience and sharing it to the TripAdvisor readers. I am very sorry to hear that you were disappointed about our AC system and old building during your recent stay. It is a disappointment on our side that the satisfaction and quality of service you deserve was not met. Your comments have been shared to all departments for them to be more vigilant; we thank you for bringing it up to our attention. But, I also happy to know that you like our strategic location that close to harbour and shopping centre. Once again, thank you for taking the time to share with us. We do look forward to welcome you back as our regular guest and be of better service to you in the near future. Sincerely, Irma Sulistio Front Office Manager

SuwondoT 2015/07/12
« BATAM POTENTIAL CITY »

i need good hotel that can help to maintain i'm feeling fresh when i wake up in the morning. & one of the best hotel can provide good bed mattress are Novotel. its also best place cause the location not too crowded at nite time so can sleep well.

FOMH1946, Front Office Manager at Hotel Novotel Batam, responded to this review

Dear Mr. SuwondoT, It is such a pleasure to read your kind comments further to your recent stay at Novotel Batam. It was a pleasure to share your kind words about our bed with all the teams who were proud to read your message. We are constantly striving for excellence and an outstanding service experience and it is reassuring to know that we managed to achieve this during your stay. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best Regards, Irma Sulistio Front Office Manager Novotel Batam

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