Sofitel Melbourne on Collins 5 stars

Customer review rating (ALL Rating) 4.7/5 7,645 reviews

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Description

Hotel extras

  • 5-star luxury in the heart of the Melbourne's shopping, theatre and business precincts

  • Spacious accommodation with breathtaking views over Melbourne landscape

  • Exclusive Club Lounge that offers club guests that elevated French joie-de-vivre experience

  • Sophisticated modern dining with vibrant contemporary French flair at No35 restaurant

  • Unique signature cocktails & refined exclusive ambience at Atrium Bar on 35

Our accommodation(s)

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Hotel location

Sofitel Melbourne on Collins

25 Collins Street
3000 MELBOURNE
Australia

GPS:-37.813504, 144.973355

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  7,645 reviews

TripAdvisor Rating  4.5/5  6,389 reviews

Certificate of excellence 2023

Loyalty program brings me back

Customer review rating 4.5/5

Jennifer Solo - Confirmed reviews ALL

I stayed in room 3607 There were strange furniture ‘scraping’ like noises from below which was annoying.

Dear Jennifer, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. Please also accept my sincere apologies for the noise disturbance during your stay. I have updated your guest profile to ensure you are assigned a high floor in a future. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Always welcoming..

Customer review rating 4.5/5

Mike Business - Confirmed reviews ALL

The team at the Club lounge are always courteous, polite, professional and welcoming. Particularly Heidi. Employees like Heidi should be celebrated and valued.

Dear Michael, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with Heidi and Yosha and Angie as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Well located

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Very friendly staff

Dear Fay, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. The health, safety and well-being of our guests also remains our top priority and our hotel has introduced intensified hygiene and prevention measures to ensure your safety. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Shaky start but good recovery

Customer review rating 4.0/5

Tara C. Business - Confirmed reviews ALL

The rooms are very comfortable, clean and spacious, and the staff welcoming and helpful. My score would have been a 10 but I was put in a room next to the service elevators, and spent the first night listening to the incessant rumbling of the lifts. On requesting ear plugs or a room change the following day I was moved into one of the suites. There was no hesitation and the staff member on reception added a note to my file to not be near the elevators in the future.

Dear Gillian, We very much appreciate your comments regarding your stay at the Sofitel Melbourne on Collins. It is always a pleasure to receive positive feedback. I will share your kind words with our team as welcoming, safeguarding and taking care of our guests is at the heart of what we do and who we are. Please accept our apologies for the noise disturbance during your stay and please be assured your guest profile has been updated accordingly. Thank you again for sharing your experience, and we truly hope your next visit will be even more pleasant and wishing you a wonderful week ahead. Sincerely, Dagmara Bieda Executive Secretary to General Manager Sofitel Melbourne on Collins

Lovely stay - great views

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

It has been a few years that we have stayed with Sofitel Melbourne, and whilst we generally had a lovely stay we were surprised with a few things that made the hotel seem a little 'tired'. The mattress in our room didn't have the "wow" factor that we remembered from years ago- which suggested to us that the mattresses are probably due to be updated. The carpet is looking a little tired, as are some of the furnishings. And finally, there was only hanging space and either small or very large cupboards - which seemed an unusual place to put clothes that could be folded. (Underwear and socks could be placed in the bedside tables of course). The breakfasts were amazing and staff, wherever we went, were always polite, friendly and helpful.

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Other web-users rate our hotel

  • 1,101 reviews 9.7/10 Location
  • 2,843 reviews 8.6/10 Room
  • 3,448 reviews 9.2/10 Service
  • 15 reviews 7.5/10 WiFi
  • 784 reviews 7.5/10 Comfort
  • 747 reviews 8.2/10 Vibe
  • 747 reviews 7.2/10 Food
  • 715 reviews 7.8/10 Amenities

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