Mercure Hotel Berlin Tempelhof 4 stars

Customer review rating (ALL Rating) 4.4/5 1,544 reviews

Mercure Hotel Berlin Tempelhof - Image 1
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Description

Hotel extras

  • Hotel rooms are 24 m² or larger

  • Floor with ten meeting rooms in different sizes

  • Very good public transport connections to the city center

  • Secure parking in the parking garage

  • Excellent breakfast

Our accommodation(s)

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Hotel location

Mercure Hotel Berlin Tempelhof

Hermannstrasse 214-216, Eingang Rollbergstrasse
12049 BERLIN
Germany

GPS:52.478378, 13.426339

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

RIX

Our Rix restaurant also serves up delicious regional specialties, international cuisine and selected wines. Rix is a great place to wind down after a hard day's work or sightseeing.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.4/5  1,544 reviews

TripAdvisor Rating  4.0/5  927 reviews

Great stay

TripAdvisor rating 4.0/5

MandA2024 TripAdvisor review

Hotel is located in a neighborhood next to the old Tempelhof airport (no longer in use). Many restaurants nearby. Large Rewe supermarket a few minutes' walk away. Parking garage under the hotel. The hotel has a courtyard. The interior of the hotel dates from the late 1990s, but is well maintained. And clean. The staff at check-in is great! Friendly and thoughtful.

Unsure of a further visit

TripAdvisor rating 3.0/5

andrewmX3638BJ Solo travel - TripAdvisor review

Easy to get to from the airport via Ubhan. Early check-in, which was great. The room was very spacious, bright, very clean and big windows opened to let fresh air in. I was in room 620. The reception and cleaning hotel staff are very efficient and friendly. The gym/fitness facility is a total let down. Total waste of time. Insufficient equipment and really neglected. The breakfast isn't worth the €46 that I was charged for 2 mornings. One gentleman, maybe the restaurant manager, was extremely rude to me on Wednesday morning, basically telling me to hurry up and get out, they were not closing for a further 20 minutes, I wasn't happy at this. Extremely rude and very unprofessional. Will I be back? Unsure is the answer. I liked the room, the area etc, but maybe just a bit too expensive for where it is in Berlin.

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Clean

The most hospitable hotel team and wonderful accommodation

Customer review rating 5.0/5

V R. Friends - Confirmed reviews ALL

I stayed again in Mercure Hotel Berlin Tempelhof (Hotel) and as always felt so welcomed and experienced another fantastic stayed. Super comfortable room, friendly staff and big room. It’s in a bohemian location of Berlin which I love it.

Dear Mr R., We very much appreciate your comments regarding your stay at the Mercure Hotel Berlin Tempelhof. It is always a pleasure to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Best wishes from the Mercure team

Terrible Cancellation Policy

TripAdvisor rating 1.0/5

Sarah C TripAdvisor review

Absolutely no customer service. An issue that could have been dealt with over 1 email on their part was dragged out over a week due to lack of communication or courtesy. They charge 90% of your booking unless you cancel 14 days in advance. They offered me €30 euro back off of €330 booking after being treated with complete disregard. Entirely unhelpful and rude.

Dear Sarah, thank you very much for your review and detailed feedback. We are so sorry we did not meet your expectations. Your feedback assists us greatly to see where things could and should be improved. We hope to welcome you back again in the future. Best wishes from the Mercure team

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Other web-users rate our hotel

  • 879 reviews 8.9/10 Location
  • 1,421 reviews 7.5/10 Room
  • 1,069 reviews 8.7/10 Service
  • 109 reviews 5.3/10 WiFi
  • 788 reviews 9/10 Breakfast
  • 774 reviews 8/10 Comfort
  • 609 reviews 7.5/10 Cleanliness
  • 246 reviews 5/10 Vibe

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