Pullman Khon Kaen Raja Orchid hotel

"What a great hotel"

5th May 2012

This hotel is without doubt one of the nicest hotels I have had the pleasure of staying in.The staff from reception to housemaids were supurb in service nothing was to much trouble for them.The location is perfect close to good value western style bars and food, walking distance to the major shopping complex.The decour is loverly the rooms very spacious and clean.I would like to thank the staff for making my stay so enjoyable, I intended to stay 3 nights but stayed for 6.

"Beautiful Hotel"

13th April 2012, Bangkok

Beautiful hotel, but service isn't what it used to be!But anyhow, always nice to stay at the Pullman in Khon Kaen!

Management responseThank you very much for choosing our hotel to be your accommodation choice and taking the time to write us a comment.We were delighted to read that you liked and appreciated our hotel. We will share your comments with our team. It was certainly a pleasure for us to be at your service and we look forward to welcoming youagain to the Pullman Khon Kaen Raja Orchid.Yours sincerely,Ole NielsenGeneral Manager
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"Great hotel, great stay"

18th January 2012, Pattaya, Thailand

I always enjoy my stays at the Pullman, the standard and quality of the hotel, the accommodation and available facilities are hard to beat. Check in was smooth, the large lobby area inviting and I was impressed by the availability of restaurants both in the main hotel and the "Underground" complex in the basement area that offers so much in the way of food and entertainment. The hotels microbrewery is especially welcome. The rooms are finished to a high standard and the cleanliness throughout the hotel is most pleasing. I can't wait to return

Management responseSawasdee Krab! Greetings from the Pullman Khon Kaen Raja Orchid.Thank you very much for choosing our hotel to be your accommodation choice.We very much appreciate that you enjoyed your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.Yours sincerely,Ole NielsenGeneral ManagerThe Pullman Khon Kaen Raja Orchid…
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"Check-in & Concierge"

9th January 2012, Bangkok, Thailand

1. Wait for check-in about 15 minutes because their was one foreigner had problem with his booking.2. Concierge was not willing to give assitance to call a taxi for customer.3. Dinner quality is already improve from the last few years.

Management responseSawasdee Krab! Greetings from the Pullman Khon Kaen Raja Orchid.Thank you very much for choosing our hotel to be your accommodation choice and taking the time to write us a comment. I do apologize for the check-in process and Bellboy service that did not meet your expectation. I have spoken to our Front Office manager to rectify this to make this experience more efficiency.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Please rest assured that we will continue to develop, educate and motivate our team to provide consistently higher levels of service for all our guests. Once again, thank you very much for your comments. We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.Yours sincerely,Ole NIELSENGeneral ManagerPullman Khon Kaen Raja Orchid
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"Pullman Khon Kaen"

8th January 2012, Khon Kaen, Thailand

Have stayed at Pullman khn Kaen many times. Before it was named Sofitel. Since they changed the name, everything in the hotel has gone downhill. When i checked in this time, the room wasn't ready. I stayed with my wife and our 2 years ld daughter. When I kindly told the lady in the reception to make sure that we have 3 towels in the room she answered that if i want 1 extra towel it will cost 50 baht extra. I asked why and the answer was that this is how we do now. I told her to check my prepaid booking and see how many people was boked in our room and the answer was 2 adult and 1 child. Then I asked again, why do I have to pay 50 extra for a towel when I booked 3 people in the room. After calling someone she said ok, I can have the extra towel free. When i entered the room and checked the amount of towels there was only 2. I had t call the reception again before I got the extra towel. Before when the name was Sofitel, they fixed anything without problem. It's a shame because this was the best hotel in Isaan ( northeastern Thailand ). Would i stay here again, I'm not sure anymore, and that's because the lack of service. By the way,the towels where very old and worned out.

Management responseThank you very for taking time to review the Pullman Khon Kaen Raja Orchid.I am sorry that your experience did not meet your expectations. I have read your comment regarding the amenities in the bathroom. I have spoken to Housekeeping Manager to emphasize housekeeping staff to always check and provide the sufficient amenities for our guest. I sincerely apologize for the lack of services and any inconveniences caused during staying with us.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Please rest assured that we will continue to develop, educate and motivate our team to provide consistently higher levels of service for all our guests. Once again, thank you very much for your comments. We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.Yours sincerely,Ole Nielsen General ManagerPullman Khon Kaen Raja Orchid
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"New Year holiday"

6th January 2012, Savanakhet Lao PDR

Everything from check in to leaving was excellent, can not fault anything.Nice rooms and great locationChinese restaraunt also very nice.................................................................................................................................................................

Management responseThank you very much for taking time to post this review. It is always a pleasure to receive positive feedback and thank you very much for your compliment on our Chinese Restaurant. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.Yours sincerely,Ole Nielsen General ManagerThe Pullman Khon Kaen Raja Orchid…
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"Pullman Khon Kaen Raja Orchid Thailand"

3rd October 2011, Wollongong, Australia

The staff are very polite, friendly, helpful, and very attentive to your needs, the breakfast nothing short of a culinary delight, I believe; catering for all. the building entrance is grand and the room was very comfortable with views of the city. I travelled around by taxi, there are shopping centrers in short walking distance, coffee shops, hairdressers, make up artiste, clothing, electrical, banks and excellent eateries.

Management responseThank you very for taking time to review the Pullman Khon Kaen Raja Orchid.We very much appreciate your comments regarding your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Ole NielsenGeneral Manager
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"Must be one of the best value Pullman's anywhere"

27th September 2011, waiheke, Auckland New Zealand

Great hotel, no complaints. Bought a two night package including breakfast, food and drink voucher, and wi-fi in room. The breakfast buffet was only out classed by the dinner buffet, the food at this hotel is great. Large and comfortable rooms, nice bathroom and amenities. Would stay here again.

Management responseSawasdee Krab! Greetings from the Pullman Khon Kaen Raja Orchid.Thank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor.We very much appreciate that you enjoyed your stay at the Pullman Khon Kaen Raja Orchid. It is always a pleasure to receive positive feedback.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.We look forward to welcoming you back to the Pullman Khon Kaen Raja Orchid in the not too distant future.Yours sincerely,Ole NielsenGeneral Manager
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"Good hotel"

24th September 2011, Kyoto

Pullman is practically only one world-class hotel in the area. We stayed in the suite, which was specious and well furnished. You can expect approximately the same level of service offered at other Mercure or Sofitel hotels. Staff are friendly and they understand English well. Restaurants offer a good quality of buffet at a reasonable price (800THB or 300USD). Free-wifi is offered in rooms. Within a walking distance there are some convenience stores and markets. You can use a hotel shuttle from the hotel to the airport (80THB or so). One pity thing for me is that the flowers in the lobby and the rooms are all artificial. Using natural tropical flowers as a decoration will make the hotel seem more like a resort hotel.

Management responseThank you very much for choosing our hotel to be your accommodation choice and taking the time to post this review on TripAdvisor.It is always a pleasure to receive positive feedback and thank you very much for your compliment on excellent services of our staff. However, I have read your comment regarding the artificial flowers. I am pleased to inform you that the artificial flowers is our part of OTOP to support local incentives and also part of our Green Leaves Programme.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours sincerely,Ole NielsenGeneral ManagerThe Pullman Khon Kaen Raja Orchid…
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"Best accommodation in Khon Kaen"

16th September 2011, Batam, Indonesia

Couldn't be friendlier nor more helpful - nothing a problem, excellent rooms and fully equipped. Everything works. High standard. Can not fault it. Good house beer and great eating. Centrally located and easy walking distance to shopping centres and restaurants.

Management responseThank you very for taking time to review the Pullman Khon Kaen Raja Orchid.We were delighted to read that you liked our hotel and appreciated the friendliness of our staff and our service. We will share your comments with our team. At Kronen Brauhuas, Thailand’s first in-house hotel mini brewery, you’ll find laid-back atmosphere, hearty German fare and an ever-changing menu of brewed delights. Kronen Brauhaus is located in the Underground.It was certainly a pleasure for us to be at your service and we look forward to welcoming you again to the Pullman Khon Kaen Raja Orchid.Yours sincerely,Prasert Boonchu Resident Manager
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"excelent"

12th September 2011, syrien

just perfect everything the room, service, very hospitality and kind, englisch good, very cleancar park free, the breakfast emazing not to compare, the roomservice very good, the value very good, very central in the middle of the town you can reach everything from the hotel by walking, very nice spot close to the hotel, little lake where you can rent bycicle

Management responseThank you very for taking time to review the Pullman Khon Kaen Raja Orchid.We were delighted to read that you liked our hotel and appreciated the friendliness of our staff. We will share your comments with our team. It was certainly a pleasure for us to be at your service.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Yours sincerely,Ole NIELSENGeneral ManagerPullman Khon Kaen Raja Orchid
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