Sofitel Legend Santa Clara Cartagena 5 stars

Customer review rating (ALL Rating) 4.7/5 1,748 reviews

Sofitel Legend Santa Clara Cartagena - Image 1
Sofitel Legend Santa Clara Cartagena - Image 2
Sofitel Legend Santa Clara Cartagena - Image 3
Sofitel Legend Santa Clara Cartagena - Image 4
Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR, 0 CARTAGENA, Colombia

Description

Hotel extras

  • The hotel offers various activities, such as coffee tastings

  • Enjoy the best of French luxury in a 5-star hotel in Cartagena.

  • 45 minutes by car to Rafael Nuñez International Airport.

  • The hotel in Cartagena welcomes children and pets during your stay.

  • Take advantage of the halls for weddings and other parties.

Our accommodation(s)

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Hotel location

Sofitel Legend Santa Clara Cartagena

Calle Del Torno 39-29, Barrio San Diego, (STATE) BOLIVAR
0 CARTAGENA
Colombia

GPS:10.428294, -75.547714

Telephone
Fax +57 605 6503050

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  1,748 reviews

TripAdvisor Rating  4.5/5  2,924 reviews

Certificate of excellence 2024

El Jardin Escondido en el Centro Historico de Cartagena

TripAdvisor rating 5.0/5

Gabriela D TripAdvisor review

Julieth Tena and Jesus Lopez provided us an amazing service. They were fast and were always on top of each one of our needs. The food and drinks were delicious. The restaurant is gorgeous. I will definitely come back soon and will recommend it to my friends and family.

Excellent location, amazing service.

Customer review rating 5.0/5

Trent W. Couples - Confirmed reviews ALL

The staff at the Sofitel are amazing. Very attentive to their customers. Would highly recommend staying here.

Dear Trent W., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Amaris P. Guest Relations Manager

Great stay

Customer review rating 5.0/5

Nicholas B. Friends - Confirmed reviews ALL

Great time great service!

Dear Nicholas Charles b., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Amaris P. Guest Relations Manager

Falling short for the standards of high-end value hotels

Customer review rating 1.0/5

Anfear Families - Confirmed reviews ALL

Expectations were high but unfortunately, the hotel dissapointed in key aspects of what's considered a high-end stay. Our mattress was clearly worn down, was un even i.e., had "holes" in certain parts and needed a change. Automatic light switches in wardrobes did not turn themselves off when closed which meant that we had to sleep with those lights on. When asked concierge to fix it, no one did. No soap in soap dispenser at the shower. When entering the hotel, the doorman instead of greating me, asked me, rather rudely where I ws heading (as if I did not belong there) In short, had great expectations about Accor's top tier sofitel brand and was utterly disappointed by the experience. As a titanium member in Marriott, a Diamond member in Hilton and a Globalist member in Hyatt, I wanted to tell my friends and piers to try Accor. There is no way I would do that over the other brands.

it was incredible

Customer review rating 5.0/5

Anonymous Families - Confirmed reviews ALL

The property is so stunning and the staff were unbelievably kind and helpful - could not have loved this stay more and am very excited to come back

Dear Kira G., We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Angie Amaris P. Guest Relations Manager

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Other web-users rate our hotel

  • 551 reviews 9.9/10 Location
  • 649 reviews 7.3/10 Room
  • 1,955 reviews 9.4/10 Service
  • 573 reviews 9/10 Food
  • 462 reviews 9.1/10 Amenities
  • 393 reviews 9.1/10 Vibe
  • 256 reviews 9.2/10 Breakfast
  • 215 reviews 9/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.