Hotel - Sofitel Legend Santa Clara Cartagena
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Sofitel Legend Hotel

Sofitel Legend Santa Clara Cartagena Hotel

Calle Del Torno 39-29  Barrio San Diego  (STATE) BOLIVAR 
  CARTAGENA
COLOMBIA

1,808 reviews
TripAdvisor Rating Based on 1,808 reviews
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Check-in from 15h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre

Services and practical information

  • Online check-in

    Online check-in: Your arrival will be carefully prepared by our team
    Fast check-out: Simply return your key

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed Internet
    • WIFI in the communal areas
    • WIFI in your room
    • WIFI access
  • Private indoor parking
  • Accessibility for people with reduced mobility
    • Reduced mobility rooms
    • Wheelchair access
    • Reduced mobility facilities
  • Babysitting on request
  • 100% non-smoking hotel
  • Air Conditioning
  • RAFAEL NUNEZ
  • Languages spoken at the hotel
    • Spanish
    • French
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Concierge

Leisure and activities

  • Swimming pool
    • Pool
    • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Hammam (Paying)
    • Jacuzzi
    • Massage (Paying)
    • Solarium
  • Babysitting on request
  • Beach and water sports
    • Boat excursions
    • Kayaking (Nearby)
    • Sailing facilities
    • Snorkelling/Scuba diving center (Nearby)

Catering

  • 2 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 hours
    • Opening hours : Week-end 24 hours

Business services

  • 7 meeting room(s)
  • Congresses/conventions
    • Congress center
    • Conventions hotel
  • Business center with support staff
  • Copy/print service available
See all services

Hotel location

Our rooms

An area inspired by the best in French style with fixtures, architectural techniques and features that date back to the Columbian republican era. A spellbinding experience that contrasts with the history our luxury rooms.

  • 123 rooms
  • 100% non-smoking hotel
  • 1 rooms for people with reduced mobility
  • 121 family rooms
  • 20 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • Pulse air
    • 110/120 V AC
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Free in-room mineral water
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • Satellite/cable colour TV
    • WIFI in your room
    • Video games on TV in room
    • Automatic temperature control
    • High speed transmission line
    • Printer
    • Computer
    • Fax machine
    • RJ 11 outlet
    • RJ 45 outlet
    • Hair dryer in bathroom
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Smoke alarm in room
    • Emergency info in rooms
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Sofitel Legend Santa Clara Cartagena

TripAdvisor Certificate of Excellence

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating4.5/5 Based on 1,808 reviews

virginiaj551 2017/04/25
« Great location and original hotel »

Our rooms were in the newer part of the hotel. I didn't feel they embodied the character of Colombia (could have been in mexico) but i do think they did an awesome job preserving the old monastery walls. The room was a little noisy due to the door not shutting perfectly but it was a fantastic location. Great service and ambiance in the original part of the hotel. One of only a few hotels that has a beach view.

SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear virginiaj551, Thank you very much for taking the time to write your opinion after your stay at the Sofitel Legend Santa Clara. Our mission is to create memorable and special experiences for our guests by giving them a sophisticated and luxurious service. Our gastronomy, history and architecture are mixed with the charm and warmth of our team who works with the heart. We appreciate your comments and we will be all very happy to welcome you again in your next visit to “La Heroica” Cartagena. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.

dickwillett 2016/12/09
« Five special days »

Santa Clara is a unique property incorporating former nunnery with up-to-date hotel amenities including a most active swimming pool. Food is good and available at all hours. Location in walled city near good restaurants a plus.

SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Mr. Willett, We very much appreciate your comments regarding your stay at the Sofitel Legend Santa Clara Cartagena. It is always a pleasure to receive positive feedback. Thank you for taking the time to write such a nice comment in Tripadvisor, we really appreciate it. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nathalia Pedraza Hernández Guest Experience Coordinator

christian364 2016/10/26
« Perfection »

One of the best hotel in the world, the service is fantastic and the food great, subtil and delicious. The service is great, and people make you feel like princes. The bedroom is nice, and bedding of good quality, but bathroom a little bit small.

SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear christian364, We would like to thank you for taking the time to share your experience through TripAdvisor. It is very important for us and for the other travelers to have your feedback. At Sofitel we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our location, our history, our services and our staff. We will be more than happy to welcome you again in the near future. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.

Andres R 2016/07/04
« Four days were not enough »

The food, the atmosphere, the relaxation at the the Santa were a fantastic experience. We tried the degustation menu at 1621 which was surprising and varied. Our room on the fourth floor had a great view of the poolside and ocean, with a very comfortable bed and outstanding cleanliness. The food in general was very tasty with great dishes from the north coast of Colombia. We could have stayed another four days enjoying the peace away from the busy Cartagena town. Highly recommend the Santa Clara experience.

SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear Mr. Andres, It is a real pleasure for us to read the details about your stay in the Sofitel Legend Santa Clara. As excellence is one of our values we all work in order to offer an immaculate service in all our outlets and rooms. It is a real pleasure that our guests appreciate the small details and our staff’s service from the heart. I will share your comments with our team, I am sure they will be very happy to know that they helped you to have a special experience in our 17th century monument. We are happy to know that you had the opportunity to experience our food and beverages rituals with the mix of the French gastronomy and the local products. Thank you very much for taking the time to share your experience for this special occasion and we hope to have the pleasure to welcome you again in the near future. Sincerely, Nathalia Pedraza H Guest Experience Coordinator.

A6103AZandreaz 2016/04/27
« Excellent »

Excellent location, inside the walls. Ocean view, very large room with 2 balconies, great swimmingpool, friendly staff, delicious food. And the "limonada de coco" is unique. Colombians are very friendly by nature. And, in my case, the butler Edson made my stay so much easier and better!

SantaClaraCartagena, Guest Relations Manager at Sofitel Legend Santa Clara, responded to this review

Dear A6103AZandreaz, We would like to thank you for taking the time to share your experience through TripAdvisor. It is very important for us and for the other travelers to have your feedback. At Sofitel we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our location, our food, and our friendly staff. I will share your comments with our entire team, especially Edson who will be very excited to hear that he made you stay that much better. We hope to have the pleasure of welcoming you back in the near future. Sincerely, Monica Restrepo Guest Relations Manager

jacqueliner490 2016/01/03
« Beautiful, exotic, truly special. »

We spent 5 nights at the Hotel Santa Clara. It is a beautiful old-world hotel. The courtyard is very exotic and tropical. The lobby, pool and restaurant areas are gorgeous. The actual rooms are fine -- nothing too special. We had 2 rooms and one of the bathroms had a permanent odor. The staff was very friendly, knowledgeable and organized. We felt safe and pampered. Leslie Perez and Jaider in the concierge services did a great job -- helpful, friendly, easy going. I left my family's passports in our room when we left to visit another city, and the hotel security had them for us when we returned 5 days later. Thank you!

SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear jacqueliner490, Your feedback is very important to us and we want to thank you for taking the time to share you opinions with us. We are thrilled to hear you enjoyed our exotic courtyard and tropical feel. We are very proud of our building and we continuously strive to maintain its character and its rich history while incorporating the necessities of modern day life. We regret however to hear that room assigned to you did not meet your expectations. Rooms are generally assigned according to the reservation details and photos of each room category, along with the room descriptions are available on our website and are shared with the guest during the reservation process. We would be delighted to receive you in a different Room Category during your next visit. At Sofitel we strive to provide a superior service to every guests and this is why we keep working to improve our guests’ experiences. I will share your impressions with our staff, especially Leslie and Jaider who will be happy to know they helped make your stay a memorable one. We would like to thank you again for your review and we all hope to have the opportunity to welcome you once again to the magical city of Cartagena. Sincerely, Monica Restrepo Guest Relations Manager

alex_ellis4 2015/06/29
« Fabulous luxury hotel in a great location! »

This was a our first time to Cartagena and the Santa Clara was everything we had hoped for and more! The hotel is beautiful and has a very authentic but luxurious feel. Also a great location, close to the airport, right within the old city walls and next to plenty of good shops, restaurants and bars. I would stay here again in a heartbeat!

SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear alex_ellis4, Thank you very much for your recent stay at the Hotel Sofitel Legend Santa Clara. We appreciate the time you took to share your positive experience regarding your stay with us in our 17th century monument. At Sofitel we strive to create special memories for our guests and it is a pleasure to know that you enjoyed our privileged location and our extraordinary building. We hope we have the pleasure of welcoming you back in your next visit to magical city of Cartagena. Sincerely, Monica Restrepo Guest Relations Manager

markmF5092KN 2015/05/21
« Amazing »

Head and shoulders above any other hotel i have stayed in, rooms are beautiful (at least mine was), decor/architecture etc is just wonderful, location is perfect, people are amazing, breakfast was really nice and very varied (lots of Colombian fruits). If you can afford it (it's expensive but rightly so) don't think about staying in any other hotel, you won't be disappointed

SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear Guest, We are truly appreciative that you took the time to share your experience with us and we thank you for choosing the Sofitel Legend Santa Clara during your stay in the magical city of Cartagena. We are thrilled to learn that you enjoyed our décor, location and our breakfast offerings. And we could not be happier to hear that you thought are staff was amazing. We have shared your review with our team, and they were very excited to read about your experience. Thank you for your interest in returning to our property and we hope to have the pleasure to welcome you again in the near future. Sincerely, Monica Restrepo – Guest Relations Manager

CARTAGENA2015 2015/04/12
« SANTA CLARA »

I want to publicly thank the concierge staff, especially Osvaldo and Carlos. They were extremely helpful, knowledgeable, and provided us with essential information. Francisco was also extremely professional and accommodating. Please make sure they are commended for their effort and hospitality.

SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear CARTAGENA2015, Thank you very much for sharing you experience with all Tripadvisor readers. We appreciate your nice comments regarding your stay at the Sofitel Legend Santa Clara. It is a real pleasure to know that your experience with us was very pleasant. I will share your comments with Osvaldo, Carlos and Francisco. Our staff will be happy to read your review as they work hard in order to give the best service in Cartagena. Thank you again for taking the time to share your experience and we hope to welcome you again very soon. Sincerely, Andrea Gonzalez Guest Relations Manager

D P 2015/04/04
« Great location for exploring Cartagena »

Stayed there for a week in March and it made a great base for exploring the walled city on foot. Everything is within a 10 minute walk and with a beautiful pool and shady courtyard, the hotel is a wonderful refuge to return to. Some of the best restaurants are right around the hotel, although the food at the hotel is excellent too and the prices very reasonable. The service is friendly and efficient and the staff can arrange excursions and reservations. Insider's tip: there's an atm in the hotel. No need to find a bank or atm on the street.

SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear D P, We would like to thank you for choosing us for your visit to Cartagena. It is very pleasant for us to hear that you took advantage of our privileged location and that it made your stay more enjoyable. We also appreciate you recognize our team’s effort to provide a luxurious service an to create memorable experiences. We hope in your next visit to “La Heroica” Cartagena you decide to come back to the Sofitel Legend Santa Clara. All our staff will be glad to welcome you again. Sincerely, Andrea Gonzalez Guest Relations Manager

JenfoV 2015/03/30
« It was just okay. Nothing out of the ordinary. »

Service was mediocre. Room was nice but when we requested a room change no one followed up on the request. I got the immediate impression the request to change rooms was dismissed and they had no intention of trying to help us.

SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear JenfoV, Thank you for taking the time to tell us about your experience at the Sofitel Legend Santa Clara. I am sorry that your experience did not exceed your expectations; please allow me to express my sincerest apologies. At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will take the appropriate measures to address this kind of situations and prevent future occurrence. I am sure it was a miscommunication problem that won’t happen again. We appreciate you sharing your impressions, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Gonzalez Guest Relations Manager

celopez22 2015/03/29
« Excellent hotel!! »

My husband and I visited Cartagena in March, 2015, for a total of 6 nights! We absolutely loved the Sofitel Legend Santa Clara! Not only is the hotel very beautiful as it is an old convent, but the service was really outstanding! It is also very centrally located within the old city so we were able to walk everywhere. The concierge named Rudy helped us with dinner reservations, a city tour and a boat trip to the island of Majagua. All of his recommendations were excellent and he made our trip very special! We also had several spa treatments and the service was also outstanding, especially our therapist named Sonia. We would definitely recommend to friends and would return for another vacation!

SantaClaraCartagena, Director de Relaciones con Clientes at Sofitel Legend Santa Clara, responded to this review

Dear celopez22, Thank you very much for your compliments after your stay in the Sofitel Legend Santa Clara. We appreciate that you have chosen us for your 6 nights stay in Cartagena. We are happy to hear that you have enjoyed the magic of our historical building and the friendliness of our staff. I will share your review with our team, especially with Rudy. I am sure he will be glad to hear he helped you enjoy your vacation. Thank you for recommending us and we hope you return very soon. Sincerely, Andrea Gonzalez Guest Relations Manager

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