Hotel addressTrocadero 55 e
Prado y Zulueta Habana Vieja
How to reach the hotel
Contact the hotel
- Tel. (+53)7/8608560
- Fax. (+53)7/8616565
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Hotel Mercure Sevilla Havane - hotel reviews in Havana
Hotel code: 1870
Accorhotels.com customer reviews in partnership with TripAdvisor
9th July 2013, Danishexplorer1, Copenhagen, Denmark
This hotel has a great location and history - but that is about it. The attitude and service from the staff is horrible and arrogant. Never a smile and always some excuse. Especially the reception staff is arrogant and not welcoming. Room not ready at check-in time too. Wifi extremely slow compared to other cuban hotels we stayed at - and more expensive as you could not log out of our login - so you could not save your time for later. Wifi often not working or reception ran out of wifi-cards. I know it is Cuba and a lot of things are not available - but even compared to cuban standards the breakfast is horrible and probably one of the worst I have ever had in any hotel in the world. They run out of everything all the time and the few things there are left in the buffet are of really bad quality. Staff reuses forks and knifes from other tables without washing them. Rooms are large - but very tired. Shower rack fell down everytime we used it, water dripping in the sink, door on furniture fell off etc etc. Only one elevator available most of our stay - so there could be quite a wait to get to ground level in the morning - especially when two lifts where reserved for staff. Food in the restaurant was very bad too. Pizza was bland and not cooked enough, softdrinks often served warm without ice and never a smile from the waiters. Only possitive thing is location and the pool - but there are absolutely better options in Havana. Stay somewhere else.
"Typical stay in Havana"
19th January 2013, sydney
Lovely view and descent location. Unfortunately the hotel did not offer good value for money. It was very expensive. My girlfriend and I stayed in a lower cost hotel in our first night in Havana in the Old Town and whilst it was not as prestigious for 1/3 of the price it was much better value and equally as charming
"Good location, but poor maintenance and sevice quality"
3rd January 2013, Eva B, Copenhagen, Copenhagen, Denmark
Sevilla hotel in Havana is located close to the old town, and has the advantage of a pool. However the lack of maintenance at the hotel, combined with a relatively poor service mentality, left the value for money way under where it should be.In addition the Accor hotel booking site also seems to need an update, - very messy reservation and payment process from start to end. Still not sure if we have paid once, twice or four times what was necessary...
"savilla havane back to the 60s"
13th December 2012, billttrisht235, Wellington, New Zealand
While we enjoyed our stay at one of the oldest hotels in havana it definately needs a major upgrade their web page does not tell the true story The restaurants are tatty ,'the food is catering for tourist groups from Europe so just edible We ate there at night once after that went to some excellent eating establisments The rooms were old and worn a/c didn't work in our first room Second room a/c worked but some lighting didn't and our door jambed fixed on last day They need a frig in rooms because of heatThe pool which we used a lot because of the heat needs a major refit and after a long day out closes at 6pm On the plus side the staff were very nice friendly and helpfull made us feel comfortable While i believe the hotel will be upgraded there are a lot of better presented hotels in havana at present Loved Cuba the place to visitis catering for group tourists from europe.
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.