Hotel addressTrocadero 55 e
Prado y Zulueta Habana Vieja
How to reach the hotel
Contact the hotel
- Tel. (+53)7/8608560
- Fax. (+53)7/8616565
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Hotel code: 1870
Accorhotels.com customer reviews in partnership with TripAdvisor
9th July 2013, Danishexplorer1, Copenhagen, Denmark
This hotel has a great location and history - but that is about it. The attitude and service from the staff is horrible and arrogant. Never a smile and always some excuse. Especially the reception staff is arrogant and not welcoming. Room not ready at check-in time too. Wifi extremely slow compared to other cuban hotels we stayed at - and more expensive as you could not log out of our login - so you could not save your time for later. Wifi often not working or reception ran out of wifi-cards. I know it is Cuba and a lot of things are not available - but even compared to cuban standards the breakfast is horrible and probably one of the worst I have ever had in any hotel in the world. They run out of everything all the time and the few things there are left in the buffet are of really bad quality. Staff reuses forks and knifes from other tables without washing them. Rooms are large - but very tired. Shower rack fell down everytime we used it, water dripping in the sink, door on furniture fell off etc etc. Only one elevator available most of our stay - so there could be quite a wait to get to ground level in the morning - especially when two lifts where reserved for staff. Food in the restaurant was very bad too. Pizza was bland and not cooked enough, softdrinks often served warm without ice and never a smile from the waiters. Only possitive thing is location and the pool - but there are absolutely better options in Havana. Stay somewhere else.
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Hotel classifications (1 to 5 stars for France) correspond to criteria laid down by local regulations.