Hotel - Hotel Mercure Sevilla Havane
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Mercure Hotel

Hotel Mercure Sevilla Havane

Trocadero 55 e  Prado y Zulueta Habana Vieja  Cuba 
260  HAVANA
CUBA

3,234 reviews
TripAdvisor Rating Based on 3,234 reviews
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Check-in from 15h00
Check out up to 12h00
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Services in the hotel and nearby

  • Public outdoor parking  (Nearby)
  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Solarium
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day

Services and practical information

  • Public outdoor parking  (Nearby)
  • Languages spoken at the hotel
    • Spanish
    • French
    • Italian
  • Reception open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Currency exchange
    • Gift shop/newspaper shop
  • Porter

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Massage
    • Solarium

Catering

  • 2 restaurant(s)
  • 3 bar(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 1 meeting room(s)
See all services

Hotel location

Our rooms

178 rooms on 8 floors accessible via 2 elevators.The rooms have central air conditioning, a telephone, satellite TV, a safe and a refrigerator.

  • 178 rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 110/120 V AC
    • Air conditioning
    • Emergency exit map
    • Safe deposit box in room
    • Telephone
    • Direct dial telephone
    • Work desk in all rooms
    • Automatic temperature control
    • Minibar
    • Bathtub
    • Hair dryer in bathroom
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants
See all our bars
See all our restaurants and bars

Your meetings and events

Our customer reviews for Hotel Mercure Sevilla Havane

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 3,234 reviews

Mindy B 2017/05/04
« Havana stay »

The staff was so great, friendly and helpful. The entertainment was definitely first class. You can spend hours just enjoying the various musicians and dancers. Location is perfect for walking around old Havana.

Sylvain C, Director General at Hotel Mercure Sevilla Havane, responded to this review

Dear Mindy B, We are so glad to hear that you had an enjoyable time with us and we very much appreciate the feedback. We hope to see you again soon. I would like to invite all future guests to write to me at the following email address for any special request and especially do not hesitate to contact me directly while you staying with us to forward me any suggestion or issues you may have during the stay – Gerardo Souto - dir.res@sevilla.gca.tur.cu Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Julia G 2017/03/04
« Very nice stay! »

I was last in Havana in 1994 so had tempered expectations about the tourism industry in Cuba. It was a very enjoyable stay at the Hotel Sevilla. The location was great, the staff was friend and helpful and the food was fine - the breakfast included in my stay had a nice selection in a beautiful 9th floor dining room. The pool area was nice and relaxing after a hot day of touring around. My room was large and comfortable with an old colonial style. All in all a very good stay!

Sylvain C, Director General at Hotel Mercure Sevilla Havane, responded to this review

Dear Julia G, We are so glad that you had an enjoyable time during your stay in our hotel. We hope we can welcome you back to the property in the near future. Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

G4135RXbenm 2017/02/09
« My Recent Trip »

Hotel was in excellent condition. Staff was courteous and energetic. Conversion of money was expensive due to government control. Excellent location. Close to restaurant, shops and coastline. I recommend this hotel.

Sylvain C, Director General at Hotel Mercure Sevilla Havane, responded to this review

Dear G4135RXbenm, Thank you for your kind comments and compliments. I am delighted that you enjoyed your stay at the Mercure Sevilla La Habana and look forward to welcoming you back again soon. Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Turkanaboy 2017/01/02
« Charming but pricey »

Sevilla hotel is quite conveniently located and it has a nice pool, and a top floor restaurant with a commanding view of the city. The hotel retains some of its old charm and style and the pictures of illuatrious former guests are definitely a premium. Overall though its conditions lack a much needed refurbishment, and the price charged for its rooms it rather applies to a five-star than an average 4- stat. Staff is vwry serviceable and gentle and tris to make up for the shortcomings of the structure. Overall a pleasant sejour albeit a pricey one :)

Sylvain C, Director General at Hotel Mercure Sevilla Havane, responded to this review

Dear Turkanaboy, Thank you for taking the time to write a review about your recent visit to our hotel. I'm delighted that you enjoyed your stay and we have noted your comments about refurbishment, which we are currently evaluating. Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Karen S 2016/12/18
« Mercure Havana »

I stayed 2 nights at the end of November 2016 before embarking on a 2 week cycle tour of Cuba. I had a lovely room - well more like a suite really. It was very clean and comfortable. OK so there was a damp smell, but that was fine once the aircon was turned on. Yes the room was 'dated' but this is Cuba. The room was spotless and the little hand written notes were a lovely touch from the housekeeping department. they even made an elephant from the towels. I would recommend this hotel. It is located in a perfect position on the edge of Old Havana and Central, close to the Capitol Building and the Malecon. If you are looking for 21st Century chrome and glass then don't go to Cuba. If you are looking for charm, cleanliness, comfortable bed and a great view from the top floor restaurant, then the Mercure Seville is for you. Just a comment on the breakfast in the restaurant - the selection was absolutely fine. I am a gluten free vegetarian and managed very well. You have to realise that there is not the range of foods available in Cuba as in many other places. You will not go hungry and just have to accept things are different here. Note, things are different, NOT bad.

Sylvain C, Director General at Hotel Mercure Sevilla Havane, responded to this review

Dear Karen S, I'm very grateful that you could take time to leave us your thoughts and write a review. We are all so pleased to heard that you enjoyed your stay with us, and we hope to see you again in the very near future. Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

David R 2016/11/30
« Don't expect much »

overpriced and under nice sweet maids, grumpy front desk people - very full of themselves. I mean, they work at the desk of a hotel, why not be! and then there is the $5 internet cards sold every where else for $2. Very disappointed to pay $500 a night for a beautiful old building - with GREAT entertainment - but little things just not right. place would have been a good deal at $60 a night. MAYBE

Sylvain C, Director General at Hotel Mercure Sevilla Havane, responded to this review

Dear David R, Many thanks for your comments, I'm delighted you enjoyed your stay. Please rest assured that I will take note of your comments and the matter will be addressed. I hope we can welcome you back next time you visit Havana. Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

farrukhsdeikh 2016/10/23
« Never again at his Accor Hotel »

This was one of my worst stay at a hotel which is run down, airconditioning sucks, no fans to make rooms comfortable,communication with staff difficult due to limited comprehension in English. Being offered VIP breakfast at rooftop restaurant found service deplorable thought the view is great and nice musicians to entertain.The General Manager was polite as well Anabel one of the managers but they were all helpless stating non availibity of materials etc. Overall not good value for money! I do understand Cuba has its own difficulties of goods and materials better to stay with Cuban families and save money as seems impossible to have decent hotels in Cuba. Nevertheless enjoyed the overall ambience of music and willingness of staff to help whatever they could.

Sylvain C, Director General at Hotel Mercure Sevilla Havane, responded to this review

Dear farrukhsdeikh, I’m so sorry that you were disappointed by your experience saying with us. I appreciate the feedback and rest assured that we take all comments very seriously. We are looking into the matter, but feel free to contact me on dir.res@sevilla.gca.tur.cu to discuss this further. Kind regards, Gerardo Souto Director Residente | Mercure Sevilla La Habana

Mike00190 2016/08/02
« Hotel Sevilla Habana-July 2016 »

We really had an awful experience in this hotel. The air-conditioning in the room only work 2 out of 7 nights, the toilets are not fit for purpose and although the hotel claims wifi in the lobby, there is none. Infact, we had called the hotel sometime before our visit to confirm Wifi. The public toilets are not looked after well. We had to use the Wifi and toilets in an adjacent hotel. Customer service is also very poor. I did meet up with the French Manager who was very sympathetic and kindly offered us some compensation. I can however not recommend this hotel until many of the planned upgrades are fully implemented and that's a big job. We couldn't wait to escape.

Sylvain C, Director General at Hotel Mercure Sevilla Havane, responded to this review

Dear Mike00190, I remember very well talking with you to try to solve your problems. Your two main problems were your Toilets that were blocked and the internet access. As I explained to you, Internet is not under our power NEVERTHELESS, I have the great pleasure to inform all travellers that since last Friday 12th of August, the Wifi is working perfectly and quite fast in all the hotel and all the rooms. I am again sorry for your inconvenience. Best regards

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