Unit 10 Samsenthai Road
DEMOCRATIC REPUBLIC LAO
Unit 10 Samsenthai Road
DEMOCRATIC REPUBLIC LAO
Mercure Vientiane is a 4 star-hotel that caters to both business and leisure travellers. This charming hotel is positioned conveniently close to Wattay Intenational Airport, Mekong River, the Vientiane waterfront and town centre with its many restaurants, cafes and bars. It also offers easy access to tourist attractions including temples and night markets.
This charming hotel is positioned conveniently close to the Vientiane waterfront and town centre with its many restaurants, cafes and bars. It also offers easy access to tourist attractions including temples and markets.
GPS : 17.969290, 102.594160
Spacious, contemporary in design, and adaptable, the Mercure room is truly a place for living, perfect for all your needs.
The Standard room is tastefully designed for up to 2 adults. Each room features a Queen bed, free internet access, bathtub, in-room safe, mini-bar, and coffee and tea making facility.
The Standard room is tastefully designed for up to 2 adults. Each room features 2 single beds, free internet access, bathtub, in-room safe, mini-bar, and coffee and tea making facility.
The Superior room blends modern décor with ergonomic comfort. Each room features a Queen bed with city or pool view, bathtub, mini-bar, in-room safe, coffee and tea making facility, and free internet access. Suitable accommodation for 2 adults.
The Superior room blends modern décor with ergonomic comfort. Each room features 2 single beds with city or pool view, bathtub, mini-bar, in-room safe, coffee and tea making facility, and free internet access. Suitable accommodation for 2 adults.
The Executive room provides comfort and ease. Each room features a King bed and additional amenities with city or pool view. Guests can access to the Executive Lounge and enjoy free drinks and internet access. Suitable for 2 adults.
The Executive Suite has a master bedroom with King Size bed and a separated living room with city view. Each suite features a DVD player, LCD TVs, and exclusive access to the Executive Lounge with all day beverages and internet access.
Our all day dining Le Café Restaurant offers international cuisines enhanced by local flavors. A wide selection of sumptuous buffet is served daily.
Adjacent to the swimming pool, Poolside Bar is the perfect place for relaxing with fresh fruit juices or cocktails.
Lobby Bar is the perfect place for a short meeting or to have a rest after work. Drinks are available all day.
Reviews collected from customers who booked on AccorHotels.com
Booking is the trickiest of the entire operation. I made a mistake in my booking (at 65 US/night) that I did over again and suddenly the price was already 81.4 US$/night. But when the invoice was submitted it was 89.54 US$/night. The Accor website is luring the people into book good price and then, the surprise comes when payment has to be made! What a crooked perfidious cheap tricks! Instead of quoting net-prices right from the start with "everything included". I don't go there anymore!!!
I got the nice Laos foods(khao nyao, lap and soup) from my friend the night, and the next morning, I went to the resultant for borrowing the microwave. A young cuisiner not only pleased to warm my foods, but also brought the mineral water and recommended to eating the food at the poolside, the other staff prepared the table mat. They made me very happy and gave the special breakfast time. ຂອບໃຈຫຼາຍໆ, Mercure Vientiane!!
Dear ymorooka, We very much appreciate your comments regarding your stay at the Mercure Vientiane. It is always a pleasure to receive positive feedback. At Mercure Vientiane, we ensure that we provide good service to our customers. I will share your comments with our team. I am very sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience and we hope to see you again at Mercure Vientiane Hotel. Sincerely, Benny Omar Guest Service Executive
The hotel is quite old as the room decoration make me remember the Novotel Kula lumper city center which is old style typical hotel in old condition. Bed is OK in good condition and comfort for sleep. Breakfast is good as on par with expected Accor hotel standard. However, as I'm the Accor gold member and entitle for room upgrading but the hotel manager said she already upgraded my room but its actually the same as the room that I booked.
Dear Puwanat17, Thank you for taking the time to tell us about your experience at the Mercure Vientiane Hotel. We truly appreciate your constructive feedback which will enable us to reflect on our short-comings and to improve on the areas as required. As Gold member, we will upgrade our guest to the next level of room type subject to availability on arrival. Thank you again for your feedback. Sincerely, Moukkhamphanh SOURAVADY Public Relations & Marketing Officer
The first impression of the public areas in this hotel are still quite inviting. Lobby, pool area etc. are in a good condition and are giving a warm welcome. The more disappointing are the rooms once entered. The ceiling glares in form of three neon tubes which give you already that warm feeling that is only topped by the very old mattress. Over all the room is crying for renovation since beginning of the new millennium. At least everything is clean. For lack of competition I doubt Accor sees a need to renovate this hotel soon.
Dear Volker J Thank you very much for taking your time to share your experience at Mercure Vientiane Hotel with us. It is always a pleasure to receive positive and constructive feedback from our customers. We sincerely apologize for any inconvenience you may have experienced during your stay with us. We will definitely reflect on all your comments and rectify any short comings when necessary. Once again, thank you for your feedback and staying with us. Moukkhamphanh SOURAVADY Public Relations Officer
The hotel service and staff is representative of other Mercure hotels in other countries. The room walls do not do a good job of keeping the room quiet... loud neighbors will be heard in the room. The room sealed windows do not keep out the 'club' music... so expect to listen to the live band and dj till late night. I am a bit disappointed that such a great brand has a hotel in a poor location... there is nothing around except 4 lane roads and dust.
Dear Pdadada Thank you very much for taking your time to share your experience at Mercure Vientiane Hotel with us. We are glad to receive your feedback. We apologize for any inconvenience during your stayed with us. Our Hotel is not far from Mekong River and town and we able to arrange transportation for any package tour in Vientiene. We will definitely reflect on all your comments and rectify any short comings when necessary. Once again, thank you for your feedback and staying with us. We hope to welcome you back to Mercure Vientiane. Moukkhamphanh SOURAVADY Public Relations & Marketing Officer
Room is perfect except the water pressure and mosquitoes. Beautiful swimming pool. Should have a gym room. Breakfast is good. Can view the beautiful sunset everyday and hotel is surrounded by beautiful scenery. A perfect place for an escape.
Dear WenLH Thank you for staying at Mercure Vientiane Hotel. I am pleased you enjoyed the breakfast and hotel facilities. For your information, we do have fitness center which is facing the swimming pool. Thank you for taking the time to share your great experience of your stay and we hope to see you back soon. Best regards, Christopher Yeo
The staff are friendly and helpful however the rooms have a lot to be desired. Bed and furniture too run down even for the Junior suite. Hotel needs an major overhaul. Room service menu is very limited.
Dear Peter_Porzler, Thank you for your recent review and we appreciate your feedback of your experience as we strive for service excellence. We sincerely apologize for the disappointments you experienced during your stay with us. We assure you that the management is definitely taking corrective measures to all your feedbacks. Once again thank you for your feedback. Best regards, Christopher Yeo
1. We booked a queen-size bed but were given two single beds. 2. The internet never worked in our room but it did when we were at othe locations in Vientiane. 3. There was no chair in the room so that we could work at the desk. 4. Water leaked from under the sink onto the floor in the bathroom.
Dear Earl J, Greeting from Mercure Vientiane Hotel and thank you very much for taking your time to share your experience at our hotel. We apologize for any Inconvenience during your stay in regards to condition of our hotel. We treat all feedback with the utmost seriousness and we will definitely reflect on all your comments and rectify any short comings when necessary. Once again, thank you for your feedback and staying with us. We hope to welcome you back to Mercure Vientiane Hotel. Moukkhamphanh SOURAVADY Public Relations & Marketing Officer
Very nice hotel. Rooms were very comfortable, the property was amazing and very central. The staff was amazing and very helpful. The pool was the perfect place to relax and decompress. Definitely a great place to stay.
i had a very pleasant stay at the Mercure in VTE. The staff is very sweet and the hotel is quite serviceable. The plumbing could probably use an overhaul, but everything was in working order and I was pleased to see a functional gym and pool on the premises. Location is within walking distance of the downtown core - a good walk to be sure. But what it made it memorable were the ever so delightful local Lao staff. A lot of hot money moving into VTE development so I would take the opportunity to visit VTE now before it gets Bangkok'd as the prices will surely be going up in the near future. The Mercure makes an excellent base of operations and is certainly a value accomodation in the city. Take advantage of the breakfast buffet. It is quite good and the best value within the area before you trek out for the day.
Noise from Mark Two nightclub is annoying. Bands start around 7.30pm and continue until midnight. An incredible amount of mosquitoes too, in the restaurant. They waft in with you, as you step from the courtyard into the restaurant. Makes it hard to relax and enjoy your food. Newspaper delivery inconsistent in the mornings. Some days, paper is not delivered. Friendly staff.
The hotel is definitely the best in town. The facilities are top notch, the staff is very friendly and helpful, the boutiques are very nice with lots of good quality handcrafts and souvenirs. The hotel has a decent gym and the food in the restaurant is quite good. If anything, the variety of the menu in the breakfast is not so great, but everything else is very good. Perhaps the only setback is that the hotel is relatively far away from downtown Vientiane (however the city is quite small so it is not really too big of a problem, and besides it is quite close to the airport).
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