Hotel address74 Mount Lofty Summit Road
How to reach the hotelGPS :S 34° 58' 52.10'' E 138° 42' 27.85''
Contact the hotel
- Tel. (+61)8/83396777
- Fax. (+61)8/83395656
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Hotel code: 1820
Accorhotels.com customer reviews in partnership with TripAdvisor
"Lovely entry to Adelaide"
17th September 2013, Cartravellers, Melbourne, Australia
Fairly easy entrance from Freeway but could have had an earlier sign as we turned into Botanic Gardens which was next door to the hotel. Only negative for us was the weather which really "closed" in after our arrival which prevented us from exploring the gardens and the Summit. However it was the perfect excuse to enjoy afternoon tea in front of the fire in the library. Having the use of their chess & billiard rooms was also a bonus.
"Grand Mercure Mount Lofty House SA"
7th December 2012, JetBlack_51, Sydney, Australia
Great hotel, great location, excellent food and great views over the valey.In the gardens I actually saw a Koala in its natural surroundings and not in a wild life park.Just go and stay at this lovely establishment.View management response »
Management responseThank you, we very much appreciate your comments regarding your stay at the Grand Mercure Mt Lofty House. It is always a pleasure to receive positive feedback.Our location and property is the perfect setting for a relaxing time away, and we encourage our guests to enjoy every aspect of it. We are fortunate to be blessed with breathtaking views of the Piccadilly Valley and surrounding Adelaide Hills, with the convenience of being only 15 mins from the heart of Adelaide. It is always a thrill to see our Koalas enjoying life here.Thank you again for sharing your experience, and we look forward to welcoming you back to Mount Lofty House in the near future.
15th November 2012, Audrey1576, Adelaide, Australia
We always have a great time at Mount Lofty House, whether with friends or a night away with my loved one. The food is always impecable the staff very friendly. We have been going there for many years, it is always fantastic.View management response »
Management responseThank you, we do appreciate your comments regarding your Mt Lofty House experience. It is always a pleasure to receive positive feedback.Our professional and friendly staff are always pleased to assist in any way possible. We are very proud of our award winning menu utilising the best of Adelaide Hills produce. The Mount Lofty House experience is made complete with our spectacular backdrop overlooking the picturesque Piccadilly Valley.Thank you again for sharing your experience, and we look forward to welcoming you again to Mount Lofty House.
"History in the hills."
4th October 2012, Lakes Entrance
We enjoyedBeing in an historic hotel.Walking through the hallways, looking at the tapestries and pictures.The colour of the spring waters.We did not enjoyA very noise fridge (had to switch it off overnight)View management response »
Management responseI appreciate your comments regarding your stay at the Grand Mercure Mt Lofty House. It is always a pleasure to receive feedback as it assists us in improving our experience for future guests. Our historic Manor Style hotel has an abundance of history which we love to share with guests and is included in various hotel communications available for our guests. Our maintenance manager has completed an audit of our mini bar fridges and replaced some units that made excessive noise. I regret that the noise from the fridge had impacted your sleep and your experience at our house.Thank you again for sharing your experience, and we look forward to welcoming you to Mount Lofty House in the near future.
"Stay at Grand Mercure Crafters Disappointing"
2nd October 2012, BHS55, Brisbane, Australia
We found this hotel experience disappointing compared to our frequent stays at ACCOR Group Hotels. Considering this was classed as a Grand Mercure, room and service standard was closer to a 2 to 3 star hotel. Bathroom was quite mouldy in 2 or 3 areas, tea stain on bathroom tiles from first day still there on 3rd day after 2 room services, and dust was visible on skirting boards. Restaurant service at breakfast was almost non existant, tables not cleared during the 45 minutes we spent in the restaurant, and although breakfast still had over an hour to run after we arrived, buffet had not been replenished and choice remaining very limited. A very disappointing experience compared to our previous pleasant experience with other ACCOR Hotels such as Mercure, Novotel and Grand Mercure.View management response »
Management responseThank you for taking the time to tell us about your experience at Mount Lofty House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are in the process of completing a soft refurbishment on all accommodation rooms which includes updating the bathrooms in certain rooms as well as other soft furnishings including new carpet and painting throughout the property. I will also review our room cleaning procedures to ensure we’re presenting our rooms to a high standard, in line with guest’s expectations.Your comments from breakfast are concerning as we have only recently relaunched our breakfast product and to date have received tremendous feedback, on both the selection and the way we present it. At Mount Lofty House, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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