Hotel address
74 Mount Lofty Summit Road5152 CRAFERS
AUSTRALIA
How to reach the hotel
GPS :S 34° 58' 52.10'' E 138° 42' 27.85''
Contact the hotel
- Tel. (+61)8/83396777
- Fax. (+61)8/83395656
- relax@mtloftyhouse.com.au
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Grand Mercure Hotel Mount Lofty House - hotel reviews in Crafers
Hotel code: 1820
Accorhotels.com customer reviews in partnership with TripAdvisor
"Grand Mercure Mount Lofty House SA"
7th December 2012, JetBlack_51, Sydney, Australia
Great hotel, great location, excellent food and great views over the valey.In the gardens I actually saw a Koala in its natural surroundings and not in a wild life park.Just go and stay at this lovely establishment.
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Management responseThank you, we very much appreciate your comments regarding your stay at the Grand Mercure Mt Lofty House. It is always a pleasure to receive positive feedback.Our location and property is the perfect setting for a relaxing time away, and we encourage our guests to enjoy every aspect of it. We are fortunate to be blessed with breathtaking views of the Piccadilly Valley and surrounding Adelaide Hills, with the convenience of being only 15 mins from the heart of Adelaide. It is always a thrill to see our Koalas enjoying life here.Thank you again for sharing your experience, and we look forward to welcoming you back to Mount Lofty House in the near future.
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"Fantastic"
15th November 2012, Audrey1576, Adelaide, Australia
We always have a great time at Mount Lofty House, whether with friends or a night away with my loved one. The food is always impecable the staff very friendly. We have been going there for many years, it is always fantastic.
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Management responseThank you, we do appreciate your comments regarding your Mt Lofty House experience. It is always a pleasure to receive positive feedback.Our professional and friendly staff are always pleased to assist in any way possible. We are very proud of our award winning menu utilising the best of Adelaide Hills produce. The Mount Lofty House experience is made complete with our spectacular backdrop overlooking the picturesque Piccadilly Valley.Thank you again for sharing your experience, and we look forward to welcoming you again to Mount Lofty House.
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"History in the hills."
4th October 2012, Lakes Entrance
We enjoyedBeing in an historic hotel.Walking through the hallways, looking at the tapestries and pictures.The colour of the spring waters.We did not enjoyA very noise fridge (had to switch it off overnight)
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Management responseI appreciate your comments regarding your stay at the Grand Mercure Mt Lofty House. It is always a pleasure to receive feedback as it assists us in improving our experience for future guests. Our historic Manor Style hotel has an abundance of history which we love to share with guests and is included in various hotel communications available for our guests. Our maintenance manager has completed an audit of our mini bar fridges and replaced some units that made excessive noise. I regret that the noise from the fridge had impacted your sleep and your experience at our house.Thank you again for sharing your experience, and we look forward to welcoming you to Mount Lofty House in the near future.
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"Stay at Grand Mercure Crafters Disappointing"
2nd October 2012, BHS55, Brisbane, Australia
We found this hotel experience disappointing compared to our frequent stays at ACCOR Group Hotels. Considering this was classed as a Grand Mercure, room and service standard was closer to a 2 to 3 star hotel. Bathroom was quite mouldy in 2 or 3 areas, tea stain on bathroom tiles from first day still there on 3rd day after 2 room services, and dust was visible on skirting boards. Restaurant service at breakfast was almost non existant, tables not cleared during the 45 minutes we spent in the restaurant, and although breakfast still had over an hour to run after we arrived, buffet had not been replenished and choice remaining very limited. A very disappointing experience compared to our previous pleasant experience with other ACCOR Hotels such as Mercure, Novotel and Grand Mercure.
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Management responseThank you for taking the time to tell us about your experience at Mount Lofty House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We are in the process of completing a soft refurbishment on all accommodation rooms which includes updating the bathrooms in certain rooms as well as other soft furnishings including new carpet and painting throughout the property. I will also review our room cleaning procedures to ensure we’re presenting our rooms to a high standard, in line with guest’s expectations.Your comments from breakfast are concerning as we have only recently relaunched our breakfast product and to date have received tremendous feedback, on both the selection and the way we present it. At Mount Lofty House, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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"Peaceful and relaxing"
17th September 2012, vixnchik, Adelaide, Australia
My fiancee and I stay at Mt Lofty House most years to celebrate my birthday, and this year was no exception. From the helpful, friendly reception staff who allowed us to check in a little after 1pm, to the cleaning staff who retrieved our toiletry bag we had accidentally left behind, no question was too silly, and no request was too small or large. The garden view room was comfortable and the balcony was private. The opportunity to come face-to-face with a kangaroo at dusk right near the main house was a lovely treat, and as we walked through the grounds during the day the tranquility and peaceful location had us fully relaxed by the end of our two-night stay. The continental breakfasts in the Piccadilly Restaurant were delicious and filling, with many delicious foods to try. The dinner in the restaurant was amazing (as usual) and the dimmed lights allowed for a beautiful view of the valley below. All in all, a very enjoyable and relaxing two-night stay at my favourite boutique hotel.
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Management responseWe very much appreciate your comments regarding your stay at the Grand Mercure Mt Lofty House. It is always a pleasure to receive positive feedback.We endeavour to accommodate all guest requests and I am pleased that you enjoyed your weekend with us to celebrate your birthday.We have a number of resident kangaroos and Koalas that are often seen in close proximity to the main house or the adjacent gardens and have become part of our extended family. Thank you again for sharing your experience, and we look forward to welcoming you Mount Lofty House for your next birthday.
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"Getaway"
15th August 2012, Kimmetje69, Colac
Lovely quiet romantic hotel. Recommend for any couples wanting a quiet night or weekend away. Not far from Adelaide city and easy to get there. Beautiful views and serene setting. Meals in the restaurant were delicious and worth the money!
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Management responseWe very much appreciate your comments regarding your stay at the Grand Mercure Mt Lofty House. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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"Adelaide Hills"
13th August 2012, Auckland
On arrival we found a mix up with our booking - only one room not two in a full hotel. The quality of the hotel service showed through with righting the issue whilst we had complimentary drinks and nibbles. As usual the food and service in the restaurant was excellent. The rooms were warm and cosy but the overall service was let down by late servicing of the rooms which did not occur until late afternoon. It would have been nice to relax in the room rather than wait in a lounge for them to finish - just a minor irritation.Overall an enjoyable stay to be repeated at the next chance we get.
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Management responseThank you for taking the time to tell us about your experience at Mount Lofty House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We have since reviewed our housekeeping procedures to ensure we service all rooms within a timely manner. Our new procedure servicing the room prior to lunch time.I have also followed up with our reception team as to the issues with your room on arrival and again have rectified the gliche in our booking system which caused the issue.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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"Magnificent but"
25th July 2012, fthrwilli, Adelaide, Australia
Mt Lofty House,is my Iconic hotel, and unfortunately in my last 2 stays it hasn't met with my experience of the past.I'm making this very personal - as I have recomended the place to so many client, sent many wedding couples there - the wedding meals have been brilliant in the past (I haven't done one there for a year or so)The Beauty of Mt Lofty House is its grandeur, its location overlooking the Piccadilly Valley, and its food.These three still remain, though the food side has dropped off slightly in the past few years - Dinner great, breakfast very poor, but all mainly on the quality of service. The staff are friendly, but not attentive to guests, nor accurate. Over our 3 day stay, we had at least 4 problems with meals- in the areas of timing, accuracy & service. This seems to be the narrative with other colleagues of mine as well, where we no longer consider it a place to go just for breakfast. Mt Lofty House, please reopen Hardy's restaurant at night for the meals (it has more of the old silver service feel that the Piccadilly - and honestly there is little to see at night in the Piccadilly valley), or in winter, light the fires throughout the hotel, - the open fireplace in the Piccadilly restaurant, the burner in the library. When water is asked for please offer to the rest of the table. When water is asked for please don't just fill a juice glass - that has juice in the bottom. The rooms are again looking tired and worn, at least the one I was in, the locks not working on the french doors, and the bathroom fittings dis-coloured, and some bits falling off the spa bath. The rooms not given a once over clean when made- up during the day - I don't mind it not being thorough, but guests don't have cloths and such to wipe over tables and benchtops. Milk would be a nice thing to be replaced each day, or added to at the very least. These little things came as a grave disappointment for a luxury priced hotel.I'll give it one more go next year, but I may have to call it a day. Its a pity because for the last 15 or so years I have made this my iconic hotel and in general was never let down, but the last 2 personal visits - well...
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Management responseThank you for taking the time to tell us about your experience at Mount Lofty House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.I am slightly surprised regarding your breakfast comments as we have recently relaunched our breakfast buffet and a l carte concept which has a Mediterranean theme. We have been receiving many positive comments from not only hotel guests but various external guests who come to Mount Lofty House of a weekend simply to enjoy breakfast. We have also embarked on a customer service training program at the hotel with all employees to ensure our service levels are maintained and improved. It is our hope that the training will enable our employees to better serve our guests. We have also just commenced a soft refurbishment which includes updating the bathrooms in certain rooms as well as other soft furnishings including new carpet and painting throughout the property.. Our owners have invested greatly on the properties infrastructure and are now focussing their attention on some of the aesthetics of the main house. At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
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"overnight stay"
9th July 2012
Lovely location and very comfortable room. Fittingd in the room were looking a little tired but it was very clean.
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Management responseWe very much appreciate your comments regarding your stay at the Grand Mercure Mt Lofty House. It is always a pleasure to receive feedback.I have just tested our guest wireless service and it’s functioning as it should however I will I have our IT support company review the wireless system to identify any issues that need to be addressed with accessing the service. We have embarked on a soft refurbishment and it’s our intention that the finished product will be in keeping of the House’s period style. The refurbishment includes replacing lighting in the bathrooms of all accommodation rooms. Thank you again for sharing your experience, and we look forward to welcoming you to our Country Manor Estate in the near future.
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"Beautiful accommodation"
12th June 2012, janandt0m, Melbourne, Australia
My husband and I recently stayed for one night at Mt Lofty. What spectacular views. This hotel is really special, with great history. Beautiful building. We both enjoyed the meal and breakfast. We would recommend this hotel, and would stay here again.
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Management responseWe very much appreciate your comments regarding your stay at the Grand Mercure Mt Lofty House. It is always a pleasure to receive positive feedback.We are very of our beautiful Country Estate manor Hotel and are priveledged to enjoy the breathtaking views of the Piccadilly Valley every day.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
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"Why stay in the city?"
1st May 2012, RecruiterBrisbane, Brisbane
Just a short trip from the Adelaide CBD is Mt Lofy House and I will hesitate before staying in the CBD again.The service is excellent. The food is excellent. The view and the atmosphere is simply stunning. I finished business for the day and headed up to Mount Lofty House in the dark and rain. I was greeted by a sophisticated but warm atmosphere, a beautiful restaurant and an excellent bed and shower. Took a champagne up to my room and ordered room service. Booked a late checkout. Had a great sleep, an early breakfast and back to bed for a couple of hours. Drove next door for a walk through the Botanical Gardens before heading out to the airport and home.And that made this business trip feel like a treat. Mid week rate was $134. A bargain.
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Management responseWe very much appreciate your comments regarding your stay at the Grand Mercure Mt Lofty House. It is always a pleasure to receive positive feedback.With our beautiful hotel being only 15 minutes from the CBD, we definitely encourage clients to consider us for their accommodation, so close to Adelaide.I will share your comments with our team. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. SincerelyCraig Dodd
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"the weddings we didnt attend"
4th April 2012, Hallett cove
Great place to stay with great service and food. The downside is the number of weddings and resulting noise levels in evening.
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Management responseThank you for taking the time to tell us about your experience at Mount Lofty House. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We do cater for a number of weddings and events on weekends, which is an essential part of our business. However we have a number of procedures in place to ensure our leisure guests aren’t disturbed by our events. I will also follow up with our night porter/security who have the responsibility to manage the level of noise at specific times.I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.SincerelyCraig Dodd
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