Mercure Broome

"Relaxing Stay"

4th May 2012, Zaneldo, Karratha

A very relaxed and enjoyable stay. Excellent facilities. Clean and tidy room. Friendly helpful staff.

"Broome stay"

26th April 2012, relleCorowa, Corowa

Mercure Broome was comfortable, clean and we were well looked after. Restaurant meals were delicious - breakfast & lunch. Value for money - very good.

"Great time in Broome at the Mercure"

20th April 2012

The hotel proved to be a great base for exploring Broome. Broome is quite spread out so a car is needed no matter which hotel is chosen. The environment at the hotel is relaxing with two very good pools to choose from. The staff were very friendly and the service was excellent. There are good dining options at the hotel and close by.

"My Stay in Broome"

17th April 2012, NickyMPerth, Perth

No Soap in RoomNo Breakfast included in room rateSecond time I have stayed there with Ants in the room

"Minor observations"

6th April 2012, Brisbane

I arrived after travelling for 12 hours from Brisbane and the room had a Bar Fridge empty!At least a bottle of water would have been appreciated.The light in the bathroom did not work!

Management responseMercure Broome thanks you for your feedback on your stay here with us.Your mentions have been actioned and we have the complimentry bottles of water awaiting our guest's arrival in the bar fridges in the room.Again thank you and we hope to see you again.Sincerely,Geoffrey NocherGeneral ManagerMercure Broome
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"Shower recess cleaniness"

26th March 2012, Perth, Australia

The room overall was clean but I was disappointed with the condition of the shower recess. The shower screen had soap scum and the shower floor tiles had mould.

Management responseWe thank you for your feedback of your stay at the Mercure Broome, We have taken into account your mention of the showers standards and are working on solving this issue. We are pleased to hear that your overall experience however was to a satisfactory standard and look forward to your return.Sincerely,Geoffrey NocherGeneral ManagerMerure Broome
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"well done mecure room 807"

7th February 2012

l would like to thank melssa and team for the free upgrade to the new block room 807 wow 3 storey so nice great views of roebuck bay great food especially breakfast well done chef when l travel l always stay with the accor group being a vacation member as well as accor advantage and A club member also the room was of a high standard plenty of soaps shampoo coffee and even a coffee blender with a great bed so comfy had the best sleep rooms were big with couch balcony and the aircon was so quiet and cool . rooms have bottled water and so close to town chinatown first time back since 1983 still a beautiful place the swimming pool was so clean and refreshing the gardens and barby area was lovely the lights around was just so pretty and relaxing and the boab tree was also impressive and the park across road was well maintained a very secured placed all gates were remote controled well l will be back again to stay longer and my wife will be with me to enjoy the great hotel and rooms thanks again melissa regards kelvin gillies

Management responseWe here at thet mercure are very pleaseed to hear that you stay with us was to your satisfaction.It is great to hear that you enjoyed the new section of your hotel and that the complimentry upgrade was a highlight of your stay having the view of the amazing bay and Bedford park.We are please to hear that Melissa service was of standard foryou and will be ensuring that she is awarded. We look forward to your return and hope that your return stay will be just as wonderful as you recent stay if not more.Sincerely,Geoffrey NocherGeneral Manager Mercure Broome
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"Quiet Season return"

25th January 2012, Expectans_expectavi, Perth

I appreciated being given an upgraded room on arrival. Platinum A|Club Advantage Plus may have helped - not a stated benefit, though. Fellow reviewers please note! Very nice reception staff.Main restaurant closed except for breakfast. This was included in my rate with machine pancakes and flaky hash browns being a highlight.Room attractive with very comfy bed and pillows. Only minor comment - a few tiny wall scuff marks. This is trivial compared with the delightful time I enjoyed and definitely unworthy of a major comment.Matsos Brewery Restaurant is over the road and has mango and ginger beers and a trial ginger cider plus, plus.... Eat here in period ambience.Airport Shuttle ($6) is best to prebook as taxi availability varies.

Management responseI am greatful to hear that you had a pleasent time in our hotel.We are please to hear that you enjoyed the upgrade that was provided to you and appreciate the feedback on the room, we also please to hear that you enjoyed the breakfast (pancakes and our flakey hashbrowns) Thank you again and we look forward to your return and hope that your return stay will be just as delightful if not more as your recent.Sincerely,Geoffrey NocherGeneral Manager Mercure Broome
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"T&F"

7th October 2011, Darwin, Australia

Problems with so many mineworkers staying there, large groups of men are not usually compatable with couples or families.The ceiling fan was very dusty and dirtyThe showerhead required fixingThe outdoor table and chairs ingrained stained dirty

"Grubby, dusty rooms"

25th September 2011, Perth_WALove2Travel, Perth, WA

We booked into this hotel for our last night in Broome. We were leaving early the next day, so only really wanted somewhere to crash. I had not great expectations apart from a basic clean room which the mecure group have always delivered on. However, the room just felt unclean. On a superficial level it looked ok, but there was dust on skirtings, edge of carpet, stains on carpet, curtain and net curtains looked like they needed a good wash. I asked to be upgraded and had a look at another room, which was $50 more expensive in the new block. Bedroom was nicer but the shower area had extensive black mould on the tiles/grout. In brief, the hotel was tired and just needed a good thorough clean. Disappointing. Location was good just a couple of minutes walk from Roebuck Bay and Matsos Brewery, so not all was lost :-)

"Broome Hotel comments"

18th September 2011, Cairns

Arrived at hotel at 1430ishDetails on check in documentation incorrect despite been a Advantage Plus memberOnce in room no towels - requetsed towel from reception advised will be there sometime later as still servicing rooms?Waited 45mins then went to reception for pool towel as per instructions - no pool towels at reception. Advised they would send someone to pool. Waited 40 mins then gave up and went out. Once back at room noted 1 bath towel only so had to track down room service attendat for second.

"Lack of information on arrival"

10th September 2011, Canberra, Australia

On 26/08/11 arrived at hotel at night, was not told that the reception opened at 07:00 and what to do with the key when we caught our tour at 06:20 next morning. Also if I had been informed of the opening time I could have paid for the accommodation in cash the night before and avoided the credit charge. Therefore not impressed with the service.

"BROOME"

8th September 2011, Melbourne, Australia

Rooms were ok. restaurant: we waited an hour, other people who came in after us were served, so we walked out and went into Broome township to get a meal. We had arrived at the restaurant early to we could get in and out quick as we had been up since 5am. We did not eat in the restaurant after this episode. WE DO NOT RECOMMEND THE RESTAURANT.