Hotel - Mercure Chiang Mai
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Mercure Hotel

Mercure Chiang Mai

183 Changpuak Road  SRI POOM  MAUNG DISTRICT 
50200  CHIANG MAI
THAILAND

978 reviews
TripAdvisor Rating Based on 978 reviews
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From 1170.00 THB Non member rate
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Check-in from 14h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • WIFI in your room
    • WIFI access
  • Parking
    • Public outdoor parking
    • Bus/coach parking area
    • Valet parking
    • Well-lit parking (Nearby)
  • Wheelchair access
  • Babysitting on request  (Nearby)
  • 100% non-smoking hotel
  • Air Conditioning
  • CHIANG MAI
  • Reception open 24 hours a day
  • EARLY CHECK IN FROM 8AM
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine (Nearby)
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Well-being
    • Massage (Paying)
    • Tanning salon (Nearby)
  • Babysitting on request  (Nearby)

Catering

  • 1 restaurant(s)
  • Room service
    • Hot meals
    • Cold snacks
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 7 meeting room(s)
  • Conventions hotel
See all services

Hotel location

Our rooms

  • 159 rooms
  • 100% non-smoking hotel
  • 27 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Air conditioning
    • Emergency exit map
    • Bathroom doors 32 inches wide
    • Telephone
    • Opening windows
    • Remote control TV
    • Work desk in all rooms
    • WIFI in your room
    • Satellite/cable colour TV
    • Fax machine
    • Coffee/tea making facilities
    • Shower
    • Hair dryer at reception
    • Sprinkler in room
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

See all our restaurants and bars

Your meetings and events

Our customer reviews for Mercure Chiang Mai

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating3.5/5 Based on 978 reviews
KARKM 2017/04/20
« excellent hotel but no privacy of guests ´financial data »

Excellent hotel, nice and helpfull staff, good location with shuttle bus to down town. Unfortunately it seems the hotel has a very poor management. Shocking is that there is no protection of guests private financial data (you can find details with guests cc data at the business center, as paper for the printer) and the managment was not willing or able to answer this shocking situation. The customer service of ACCOR hotels also is not able to answer within one week which only allows one conclusion - ACCOR has a serious problem to protect customers data!

MercureCNX, General Manager at Mercure Chiang Mai, responded to this review

Dear Mr. Karl Mahringer, We are extremely disappointed to read about the unpleasant experience you encountered our mistake which happened by accident during your stay in Mercure ChiangMai and that our service was below your expectations. Please accept our sincerest apologies for such shortfalls and be assured that your comments will be thoroughly reviewed to improve our processes internally. Our ultimate goal is to offer that flawless service we are known for and which our guests come to expect. We hope that you will visit us once again to experience that level of excellence we are proud to deliver. Thank you for your constructive comment and please feel free to contact me directly if your travel plans bring you back to ChiangMai, and if there is anything I may assist you with. Sincerely yours, Jate Boottala General Manager

cjg2317 2017/03/27
« Trip to chiang mai »

Trip to meet family and friends good base in city Nice to get upgrade as Accor member Staff very good efficient and friendly Hotel cllean and very good value for money could not fault it Returning on 28th for remainder of holiday

Helen H 2017/01/10
« Helpful staff and good location »

All the staff are speaks english and are very helpful. Location is excellent, with the supermarket, market, main bus stop & eateries areas within walking distance. As a Accor Platinum members, we were given complimentary airport pick up/ sent off, welcome drinks served during check-in and room upgrade. The room is a decent size and clean. The toiletries provided is minimum and the housekeeping is slow in servicing the room.

Sunnyboy87 2016/12/30
« Serving the needs of a weary traveller. »

Comfortable resort, no flash nor huge need for excessive amounts of cash. Delightful staff, very friendly with my children and really got in the spirit of the festive season with Santa hats and hotel decorations. Love the quality of the breakfast and room service options. Very grateful for the cost effective option of transport to airport. Only one note: the location of the hotel means during parts of the year, the pool receives small amounts of sun and in December is like an ice box. Didn't detract from our stay but if you're bringing kids who love to swim, something to keep in mind.

suetleng_y 2016/11/21
« Fixture & Furniture rather aged »

Please DO NOT write welcome message on the mirror with RED or PINK pen. That is for DEAD people. I do not like the room with mirror facing the bed. Upon check out, I requested for taxi service to airport, the lady driver drop us at the arrival hall instead of departure hall whereby I need to drag my luggages further up. My husband hurt his right hand finger with bandages on but the driver is not very helpful. My husband have to carry out the luggages from the car bonet.

wingchuenvincentt 2016/06/26
« International 4 star hotel Quality »

1. It's not up to 4 star international hotel standard; 2. twin bed and double room unable to provide extra room key cause inconvenience to two person occupancy; 3. bath room lack of hanger for cloth and towel.

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