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Novotel Surabaya Hotel & Suites - hotel reviews in Surabaya
Hotel code: 1794
Accorhotels.com customer reviews in partnership with TripAdvisor
"Train Noise, Internet Access, Breakfast Price"
20th May 2012, EisiBali, Denpasar
It was my 2nd stay at Novotel Surabaya, but this time my sleep was bothered by the noise of the nearby train route that had trains operating all night. My room 331 was getting all the rattle and tunes. Another disappointment was the Internet access not for free and only available in the lobby. For a business traveller this is a point to consider, unless you have your own access with you. Comfort and location were satisfying for our purpose and the breakfast is always a treat at Novotel, with a great choice and good service, though the optional breakfast charges calculated in my online booking as AdvantagePlus member were higher than the walk-in charges using my member discount.
"very nice"
19th May 2012, edwinsp, blitar
nice place to stay in the crouded city like surabaya....novotel has a nice atmosphere....love it !!!
"Perfect stay"
16th May 2012, AdiMakassar, Makassar
I will stay at this hotel on next travelWe arrived at saturday night and the room we booked were full, but we got upgrade room without charged. Thank you
"Unpleasent checkin to Novotel Jakarta Mangga Dua Square"
14th May 2012, shaunloh71, Singapore, Singapore
This is refereed to my check in with your hotel on 8 May 2012, booking Reservation number G2W-0BI8. I have stay at room 7251 from 8-12 May 12I would like to express my disappointment with the unpleasant check in.I arrived at your hotel at around 11.30am from the airport. I was attended by Mr Achmad FADILLAH, the front desk official. During the check in process, the first thing Mr FADILLAH told me that my room could only check in at 2pm. He expressed that this was the hotel rules and asked me to come back at 2pm.I was a bit upset because most of the Novotel I stay would not have a problem for me to check in early. Nevertheless, I was not feeling well that day as my stomach was suffering from minor food poison, which I guess I suffered from my Surabaya trip before I came to Jakarta.I explain the situation to Mr FADILLAH that I am not feeling well and my stomach was very painful. I kindly ask him for assistance to see whether is there any possible for me to check in earlier of do some special arrangement., or even arrange someplace for me to rest first. To my surprise and astonish, Mr FADILLAH simply rejected my request and asked me to return at 2pm. But on the other side, I saw guess came in later then me and took their keys and I wonder why. Am I not the same guess level as that guy? Could he at least make an effort to assist me in anyway?
"Very bad"
5th May 2012, ss_c2006, Singapore, Singapore
Air -Con, No safe box, Room is dirty, towel is black colour, Hotel is very old need alot to be done the room is very hot when check in no room ava.
"Nice hotel but LESS than average breakfast service"
18th April 2012, Jakarta
Room is very nice and cozy, need to pay more attention to the carpet, we found lots of smoke mark on the carpet around the floor.Seems that the breakfast is very under-staff. Requesting a coffee and cutlery took over 10 minutes to complete. Table is not properly cleaned.
"quite satisfactory"
11th April 2012, Jakarta, Indonesia
Thanks to Novotel as I got free upgrade room when I check -in. The staff also very polite and helpful. However chargeable wifi is not a trend nowadays. Many hotels give free wifi. We need free wifi so my children can play their ipad/tab in the room. Also would be great to have cracker (krupuk) in the breakfast. Banana fruit also good to be served at the breakfast.
"Green and Comfortable"
10th April 2012, jakarta
Novotel Hotel, Surabaya.I think Novotel Hotel Surabaya is one of green hotel in Surabaya, very comfortable and they have a small park with trees, laid out nicely with the pool so we could feel like out of town
"Room up grade & Ayam Goreng Ungkep"
10th April 2012, Bali, Indonesia
This is my fifth staying at Novotel Surabaya, the reason is because its close enough to Siloam Hospital within minutes by taxi. This time they up grade my room to the premier room which is so nice and good...I love the room and no doubt will stay here again anytime I come to Surabaya. For the food, all good and yummy, falling in love with with Ayam Goreng Ungkep ;-) Keep the good work...
"getting worse after renovation"
29th March 2012, surabaya
the aircon was not cool, we could hear the sounds from outside and the room above, the closet smell so bad, and the door lock was broken. and above all that, the staff behaved badly and not giving any compensation.
"Novotel our family ' s favourite"
27th March 2012, Surabaya, Indonesia
My family and I always choose Novotel Surabaya to stay because of its location , good service , affordable price and especially it is a resort hotel inside Surabaya city.
"nice stay"
26th March 2012, Solo, Indonesia
nice stay at novotel ngagel surabaya with very good services. nice room, nice view with a lot of facilities
"Need to renovate !!!"
26th March 2012, surabaya
i like this hotel but they really need to renovate all of their rooms because the interior looks really old and dirty. and also please add restaurant so we can have more dinner choice.Thanks
"First time to Surabaya and stay at Novotel Surabaya"
17th March 2012, Bandung
The first day and night we got the three bedrooms apartment but the rooms was a little bit dirty especially in the bathroom. The towels seems not clean and too old by the color of yellowish. And in the middle of sleep around 03:00 am we have been disrupted from the sleep by the noise coming from renovations. And for the unpleasant experience the Novotel Surabaya didn't give us any compensations. In other four star hotel especially with international brands and chain the hotel usually give the guest compensation if facing some or several problem when staying at the hotel.
"under renovation"
6th March 2012, Jakarta
i was very dissapointed with the hotel condition (my room 207). First, nothing from the reservation website telling me that the hotel is under renovation. Second The bathtub leaked very bad. The service is acceptable but the hotel really needs heavy repair,
"Could be better"
1st March 2012
The CS standards was a hit or miss but for the better experience, some of the staff were fantastic. The breakfast was as good as I thought it would be and wish they had a better spread. I managed to get one of the renovated room and was quite impressed. However, the floor felt sticky (as it was all titled) when I first checked into the room. Either it was not cleaned properly or the solution that they use. The pool was really nice and the whole place felt like a out of town resort.
"Prayer call at 03.00 o'clock"
17th February 2012, Probolinggo, Indonesia
I have to say, Novotel is my favorite name among accor hotels. It's well known for its landscape, the service, the rooms and good food :-) BUT, please, mind the prayer call that can be heard from our rooms early in the morning ... It's so annoying...My friends and I always wake up at around 3.00 o'clok in the morning because of the prayer call, and we can't hardly back to sleep again. This is very uncomfortable.Please, be understood : I didn't mean to critize any religion. I respect them. But, if possible, please negosiate with the mosque to lowered the sound. Or, perhaps Novotel can re-construct the room, so the voice outside can't be heard.This is my suggestion. If Novotel can differenciate the smoking and non-smoking room; perhaps Novotel can provide 'noise-proof" to those who need tranquilty.Thank you.
"Poor air conditioning"
16th February 2012, Jakarta
The room which havent been renovated was very old and the air con was warm.I had decided to change into new renovated room with additonal paid, and found the air con was too arm too. Caused my quality of sleep was very bad and sweating. Eventhough I choose the coldest temperature from the thermostat. The rest such as service, and hospitality is good.
"Change the bath up"
27th January 2012, Jakarta,Indonesia
Dear<Accor Managementi wuold like to share that your bath up have been not clean and old version<cause the water always came out to the floor eventhough we already cover very neadly with the curtains....and is so dangerous to use for children because of the wet floor causing from the water from the bath up..please give the attention for that situation.thanks & regardsLing Ling
"good services"
26th January 2012, surabaya
good services, very nice place to relax. hotel which has unique building design.but the sanitary i think it's time to repair, because i found the exhause water hole can not closed properly, so i can use this bath up.
"good service and room"
15th January 2012, Surabaya, Indonesia
I am very happiness it's room and servicePlease be improved better and special prices for customers who frequently stayit's good hotel in the cityGood..........good..................good............good...................
"RESORT HOTEL in the CITY"
12th January 2012, Jakarta
If you would like to combine business and relax , stay at this hotel .... resort hotel at the city , probably the only one at surabaya. Food are good , especially the "oxtail soup" thumbs up ! staff are friendly with gebuine smiles. Check in and out are efficent.Love the newly renovated rooms
Hotel address
Jalan Ngagel 173-17560246 SURABAYA
INDONESIA
How to reach the hotel
GPS :S 7° 17' 45.61'' E 112° 44' 34.47''
Contact the hotel
- Tel. (+62)31/5018900
- Fax. (+62)31/5019175
- reservation@novotelsurabaya.com
