Hotel - Novotel Surabaya Hotel & Suites
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Novotel Hotel

Hotel Novotel Surabaya Hotel & Suites

Jalan Ngagel 173-175 
60246 SURABAYA
INDONESIA

785 reviews
TripAdvisor Rating Based on 785 reviews
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Hotel Novotel Surabaya Hotel & Suites

Mid-scale hotel for business or family trips

Like an oasis in the heart of an urban landscape, Novotel Surabaya Hotel & Suites is a unique 4-star resort in Surabaya's business district. Holidaymakers and business guests alike will be enchanted by the landscape gardens, outdoor pools and numerous facilities such as conferencing facilities, a fitness center, outdoor pool, sauna, Jacuzzi, tennis courts, basketball facilities, a Kids Club, Mini Outbound & Animal Conservatory. With the city on your doorstep, prepare for an exciting stay at Novotel.

. Approximately 30 minutes from Juanda Airport and Rungkut Industrial Estate. Approximately 5-minutes away from Marvell City Shopping Complex while International Hypermarket is at our doorstep

Hotel extras
  • 1 Ballroom with occupancy up to 350 persons and 6 meeting rooms
  • Air conditioned guest rooms, high-speed WiFi connectivity, etc.
  • Outdoor pool, kid's pool, fitness center, tennis court, spa, high-speed WiFi connectivity, etc.
  • Approximately 5 minutes away from the nearest shopping center, while easy transportation access helps any guest for mall hopping.
This hotel is PLANET 21 Gold
PLANET 21 programme

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Check-in from 12h00
Check out up to 12h00
Paying

Services in the hotel and nearby

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Outdoor unheated pool
  • Breakfast buffet
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage

Services and practical information

  • WIFI/Internet Access
    • WIFI at the hotel
    • High-speed internet
    • Wi-Fi in the communal areas
    • WIFI in your room
    • WIFI access
  • Parking
    • Private outdoor parking
    • Public outdoor parking
    • Bus/coach parking area
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Air conditioning
  • SURABAYA JUANDA
  • Hotel open 24 hours a day
  • Dry cleaning / Ironing
  • Boutiques/shopping
    • Cash machine
    • Currency exchange
  • Porter
  • Concierge

Leisure and activities

  • Outdoor unheated pool
  • Fitness centre
  • Well-being
    • Jacuzzi
    • Massage
  • Services for children
    • Children's Club for 3 to 6 years
    • Children's Club for 4 to 6 years
    • Childrens Club for 6 to 12 years
    • Outdoor playground for children
  • Outdoor tennis court
  • Other sports activities
    • Basketball facilities
    • Billiards/Snooker
    • Croquet
    • Jogging track
    • Table tennis

Catering

  • Breakfast buffet
  • 1 restaurant(s)
  • 2 bar(s)
  • Room service
    • Hot meals
    • Opening hours : Week 24 Hours
    • Opening hours : Week-end 24 Hours

Business services

  • 5 meeting room(s)
  • Conventions hotel
  • Web Corner on a Mac
  • Self service business centre
  • Copy/print service available
See all services

Hotel location

Hotel - Novotel Surabaya Hotel & Suites

Jalan Ngagel 173-175
60246
SURABAYA
INDONESIA

Tel: (+62)31/5018900
Fax: (+62)31/5019175

Check-in from 12h00
Check out up to 12h00
Access and transport
  • BUNGURSIH BUS STATION : BUNGURASIH STN
  • BUNGURSIH BUS STATION. : BUNGURASIH STN
  • SURABAYA JUANDA At 20km / 12.5 miles  - Shuttle paying
  • GUBENG At 3km / 1.87 miles
  • PASAR TURI At 10km / 6.25 miles

GPS : -7.296002, 112.742909

Our rooms

Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.

  • Suite
    Suite
  • Superior Room
    Superior Room

    A modern spacious room with 1 King bed or 2 single beds, en suite bath/shower, work area, satellite TV with pay movies and internet access, broadband connection, hair dryer, minibar, and garden view. Maximum 2 to 4 people. Up to 2 adults and 2 children.

  • 215 rooms
  • 46 non-smoking rooms
  • 18 connecting rooms
  • Extra bed in room for child
  • Extra bed in room for adult
    • 220/240 V AC
    • Airconditioning
    • Emergency exit map
    • Free in-room mineral water
    • Bathroom doors 32 inches wide
    • Safe deposit box in room
    • Opening windows
    • Remote control TV
    • WIFI in your room
    • Direct dial telephone
    • Telephone in bathroom
    • Work desk in all rooms
    • Satellite/cable colour TV
    • Manual temperature control
    • Coffee/tea making facilities
    • Minibar
    • Shower
    • Toilets
    • Hair dryer at reception
    • Hair dryer in bathroom
    • Sprinkler in room
    • Keycard-operated door locks
    • Audible smoke alarms in rooms
    • Deadbolts and/or locks in rooms
    • Security peephole
    • Smoke alarm in room
    • Emergency info in rooms
    • Message alert
    • Operator wake up call
Our rooms fittings

Our restaurants and bars

JANGGALA RESTAURANT Restaurant
Photo non contractuelle / Strictly non binding
Lunch
  • Mon
  • Tue
  • Wed
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  • Fri
  • Sat
  • Sun
Dinner
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

JANGGALA RESTAURANT Type of cuisine: Brasserie

Find out more and book
DAHANA LOUNGE BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

DAHANA LOUNGE BAR

SPLASH POOL BAR Bar
Photo non contractuelle / Strictly non binding
Midday
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun
Evening
  • Mon
  • Tue
  • Wed
  • Thu
  • Fri
  • Sat
  • Sun

SPLASH POOL BAR

See all our bars
See all our restaurants and bars

Your meetings and events

Novotel Surabaya Hotel & Suites Meeting Room

Our meeting rooms


  • Number of meeting rooms: 5
  • Maximum size: 324 m2
  • Maximum capacity: 300
  • Maximum banquet capacity: 170

Our customer reviews for Novotel Surabaya Hotel & Suites

Reviews collected from customers who booked on AccorHotels.com

TripAdvisor Rating 3.5/5 Based on 785 reviews

Anthony S 2016/07/25
« Nice Hotel event nothing special »

i Stay in this hotel, last time 5 years ago. The room is new renovated, The Wi-Fi is good, The breakfast Good and enough variety, and the price is ok for me. This hotel is fit for family to stay in short holiday. The minus point, the bed sheet visible stains and the staff when breakfast only a few so food is often empty, and the location is not to good.

Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr. Anthony S, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana

desiglobetrotter2010 2016/07/20
« Very outdated décor »

This hotel has "suites" and regular room. You would think suite should be better but not at this property.i booked 2 bedroom suite which was of a '70s movie with dated furniture and décor. I don't think anyone stayed in this room for a very long time. Immediately demanded to change the room and after talking to the manager we were given a "hotel room" which was far better. No one apologized. Staff is very incompetent. No one understands English. I have stayed at Novotel worldwide but not once encountered staff who never greet or smile. Would not recommend this property.

Ganjar_Laksmana, Manager at Novotel Surabaya Hotel and Suites, responded to this review

Dear Mr/Ms. Desiglobetrotter2010 Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience. In relates to your concerns on the present apartment conditions, we regrets that it still not up to your par yet. However, we are progressively undergoing the renovation to improve and give a new look to it. The part on our staff skills of guest relations especially on how to attend on guest concerns, we already addressed this issue to the related department for further actions as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. As such, we are always looking forward to welcoming you back on any future opportunities. Sincerely, Ganjar Laksmana

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