Novotel Surabaya Hotel & Suites hotel
Jalan Ngagel 173-175
Jalan Ngagel 173-175
Like an oasis in the heart of an urban landscape, Novotel Surabaya Hotel & Suites is a unique 4-star resort in Surabaya's business district. Holidaymakers and business guests alike will be enchanted by the landscape gardens, outdoor pools and numerous facilities such as conferencing facilities, a fitness center, outdoor pool, sauna, Jacuzzi, tennis courts, basketball facilities, a Kids Club, Mini Outbound & Animal Conservatory. With the city on your doorstep, prepare for an exciting stay at Novotel.
Approximately 30 minutes from Juanda Airport and Rungkut Industrial Estate. Approximately 5-minutes away from Marvell City Shopping Complex while International Hypermarket is at our doorstep .
This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.
GPS : -7.296002, 112.742909
Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Perfect for all your needs.
A modern spacious room with 1 King bed or 2 single beds, en suite bath/shower, work area, satellite TV with pay movies and internet access, broadband connection, hair dryer, minibar, and garden view. Maximum 2 to 4 people. Up to 2 adults and 2 children.
Reviews collected from customers who booked on AccorHotels.com
i Stay in this hotel, last time 5 years ago. The room is new renovated, The Wi-Fi is good, The breakfast Good and enough variety, and the price is ok for me. This hotel is fit for family to stay in short holiday. The minus point, the bed sheet visible stains and the staff when breakfast only a few so food is often empty, and the location is not to good.
Dear Mr. Anthony S, Thank you for staying with us and to share your valuable experience during your time in Novotel Surabaya Hotel and Suites. It is a pleasure to receive a positive feedback. We will share your experience to our team. We believe that this feedback can be a motivation for our staff to continue in improving our quality of services to our guest. For issues that may or has happened, your suggestion and comments is paramount for the hotel. Once again, thank you for the feedback and we hope that your next visit will be as enjoyable as the previous one. Sincerely Ganjar Laksmana
This hotel has "suites" and regular room. You would think suite should be better but not at this property.i booked 2 bedroom suite which was of a '70s movie with dated furniture and décor. I don't think anyone stayed in this room for a very long time. Immediately demanded to change the room and after talking to the manager we were given a "hotel room" which was far better. No one apologized. Staff is very incompetent. No one understands English. I have stayed at Novotel worldwide but not once encountered staff who never greet or smile. Would not recommend this property.
Dear Mr/Ms. Desiglobetrotter2010 Thank you for staying with Novotel Surabaya Hotel and Suites. We feel grateful that you have taking your time to share with us your valuable feedback. Having read on your feedback, it is with our utmost regrets and sincerest apology that you have to undergo such experience. We believe that it must have been a very agonizing experience. In relates to your concerns on the present apartment conditions, we regrets that it still not up to your par yet. However, we are progressively undergoing the renovation to improve and give a new look to it. The part on our staff skills of guest relations especially on how to attend on guest concerns, we already addressed this issue to the related department for further actions as we do not wish that the same issue happen again in the future. We hope that you still reserve the confidence and still choose the hotel as your preferred accommodation. We assure you that should you returned to stay with us again, you will experience and more enjoyable stay compare to the previous one. As such, we are always looking forward to welcoming you back on any future opportunities. Sincerely, Ganjar Laksmana
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