Novotel London Waterloo

Customer review rating (ALL Rating) 4.3/5 1,987 reviews

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Description

ALLSAFE approved hotel

Hotel extras

  • 187 modern guest rooms with connecting rooms available

  • In central London with easy access to tourist attractions

  • Saunarium to relax after a day of sightseeing

  • An ALLSAFE, Clifton Environmental certified hotel

  • Hotel Bar & Restaurant with international cuisine

Our accommodation(s)

Hotel location

Novotel London Waterloo

113 Lambeth road
SE1 7LS LONDON
United Kingdom

GPS:51.494861, -0.118287

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

GOURMET BAR

Entertain your palate at Novotel. Enjoy a range of local and international cuisine, simple yet authentic, in a casual setting. Whether you want to eat or simply have a drink, our restaurant has that extra something you can only find at Novotel.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  1,987 reviews

TripAdvisor Rating  4.0/5  3,954 reviews

Thank you Radha.

TripAdvisor rating 5.0/5

Alv S TripAdvisor review

I travel with work often and I stay at so many hotels, in fact I have stayed at this hotel before and they are usually pretty good, but on this occasion I happened to meet the wonderful Radha, She was so pleasant it made my entire trip, I have never felt so welcomed at a hotel. I had arrived early and was prepared to wait till 3pm to check in, Radha alerted me to the fact that as a loyal customer, I was entitled to an early check in. she was polite and courteous and although there was a disgruntled customer nearby, Radha never stopped smiling, while being checked in we spoke about places to visit and my homeland of Barbados. It really made me think that it is the people and the little things that they do well that makes a trip. If ever you go to the Novotel Waterloo, pray that you are fortunate enough to be checked in by Radha. Alvin

A mixed bag

TripAdvisor rating 3.0/5

SarahE2547 Business - TripAdvisor review

I stayed for 3 weeks (Sunday to Friday). Rooms were nice but ask for one without an interconnecting door (you can hear every word that is said in the adjoining room). Rooms on the “garden” side (there is no garden) are really noisy from delivery vehicles and people standing outside the bar. Rooms at the front and “courtyard” side (there is no courtyard, just a view of Lambeth police station) are quieter. Forget trying to eat in the restaurant … the bar staff try to fob you off with saying the menu is the same as in the bar (but I wanted to eat in peace, not in a noisy bar) so they leave the restaurant area in darkness. Breakfast is nice if you like the most undercooked sausages and bacon I’ve ever seen and you like “hot” food stone cold. Handy hint - put your bread through the toaster twice and it just about looks cooked. Housekeeping was good for two weeks, then I got an unannounced knock at 4.45pm followed by a rapid entry before I’d even got out off the bed … for someone to check the room had been serviced. Yeah, right. Final straw was on checkout day. Checkout is 12 noon. Received another unannounced knock followed by a rapid entry at 8.45am … checking I would be leaving! One receptionist was friendly and helpful (young man), shame the others haven’t learnt from him.

Good stay, great location

Customer review rating 4.0/5

Pau S. Friends - Confirmed reviews ALL

I enjoyed my stay at the Novotel Waterloo. All the staff were nice & friendly & the room comfortable & clean. Nothing was exceptional, but nothing poor either.

Dear Paul S., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

Excellent customer service-reception and hospitality

TripAdvisor rating 5.0/5

Fiona C TripAdvisor review

Thank you and well done to Victoria and Kamila/Camila at reception and also to Louisa in the hospitality team. You all are super awesome at your roles. Keep up the excellent five 5 customer service. The cleaning team on the ground floor are brilliant too-super clean. p.s. A lady from the housekeeping team was very kind, sadly she was told off by a supervisor for helping instead of doing her job. Kindness is everyone`s job.

Good location

Customer review rating 3.5/5

Mike L. Couples - Confirmed reviews ALL

Perfect location for walking and sight seeeing however the breakfast buffet was very poor

Dear Michael L., We very much appreciate your comments regarding your stay at the Novotel London Waterloo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Anna Janikowska Rooms Division Manager

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Other web-users rate our hotel

  • 1,256 reviews 9.3/10 Location
  • 1,454 reviews 6.7/10 Room
  • 1,372 reviews 8/10 Service
  • 19 reviews 8.1/10 WiFi
  • 830 reviews 6.8/10 Breakfast
  • 711 reviews 5.7/10 Cleanliness
  • 419 reviews 4.9/10 Food
  • 287 reviews 3.9/10 Amenities

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