Mercure Budapest Korona Hotel

"good enough"

26th April 2012, sem333, Istanbul, Turkey

I am quiet happy during my stay in your hotel only thing that i can complain is atmosphere of room. because is not possible to open window and no fresh air in the room. we could swith on clima which i do not like and make me ill all the time. thanks kd

Management responseDear sem333,Thank you for your comment on TripAdvisor. I am pleased you enjoyed your stay in our hotel.I would like to kindly inform you that windows of the streetside rooms cannot be opened by the guests because of safety reasons. If you prefer a room with convertible windows next time please ask for a garden side room where windows can be opened.I hope we will have the chance to welcome you in our hotel soon again!With my best regards,Cyril Jung-AllegretGeneral Manager
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":)"

5th April 2012, Lausanne

Average experience. Rooms sizes was adequate however there was a layer of dust on the tables. Service was good :) very close to the market hall, river and public transports to main attractions. ALWAYS book taxi from hotel and not take one off the road! Price difference can be ridiculous. Good restaurants around such as Pata Negra and Argentinian Steakhouse.

Management responseDear Guest,I would like to thank you for taking the time to share with me your comments following your stay at the Mercure Budapest Korona. I am very glad to read positive remarks regarding the service during your stay with us. I hope your next visit will be as pleasant as the previous one. With my best regards, Cyril Jung-AllegretGeneral Manager
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"Mercure Korona Budapest"

22nd February 2012, London

The staff were friendly and efficient. I was initially given a tiny room where the heating could not be adjusted. Although the double layer window was not supposed to open someone had forced it open to allow some air into the room. I asked for another room and was given a larger, better quality room but it was right next to the lift shaft. Every time the lift moved or the doors opened it was very noisy. Fortunately the hotel was not very full. This is a typical Mercure hotel, a 3 star hotel pretending to be 4 star.

Management responseDear Guest,Thank you for taking the time to share with us your experience at the Mercure Budapest Korona. I am pleased to read that you were satisfied with our staff kindness and efficiency. I am sorry that you found your room a bit noisy. We have rooms far from the elevator and facing to the inner courtyard, where the windows can be opened. If you indicate it at your next reservation, we will be glad to give you that type of room.We hope we will have the chance to welcome you in our hotel soon again!Best regards,Cyril Jung-AllegretGeneral Manager
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"Good hotel, bad breakfast"

1st February 2012, Fredrik77

I only slept and ate breakfast at this hotel. The hotel and its services are all good, the rooms are decent size and very clean. It is located centrally downtown on the Pest side. But the breakfast was a major disappointment.

Management responseDear Guest,Thank you for your feedback which you posted on TripAdvisor. I am pleased you were satisfied with the services of our hotel. I would like to thank you the comment regarding the breakfast as well. This feedback will also help us to improve our services.I hope your next visit will be as pleasant as the previous one.Best regards,Cyril Jung-AllegretGeneral Manager
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"Very Satisfied"

18th September 2011, Budapest, Hungary

Services perfect, Privilege rooms and services Excellent, Price very good. Privilege Breakfast very good, Privilege Checkout also very good, Very much like this hotel..........................................................................................

"Great location, poor service"

14th June 2011, London

Stayed for a long weekend, super location right in the heart of the city. Unfortunately the service really lets the hotel down. Examples are continually running out of items at breakfast and being very slow to refill. Items such as milk, hot food. Unlike most hotels where the waiters would get an item for you, they just say someone will come, no personal responsibility. No doubt they have been taught to act this way, so probably a management problem. In the bar you can die of thirst before being able to attract a waiters attention. I would give it another try as the location is so good.

Management responseDear Guest,thank you for taking the time to write a review about your recent visit at Mercure Korona in Budapest. I’m delighted that you enjoyed your stay and I have noted your comments. Your remarks are important to us and will enable us to improve the quality of our offer and services in a matter to satisfy our guest’s needs and expectations. I sincerely hope to see you back in our hotel.With my best regards,Cyril Jung-AllegretGeneral Manager
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"Budapest"

14th February 2011, paio pires

Well located, close to transport and walking distance to historical attractionsGood restaurantes nearbyGood relation quality-price

Management responseDear Guest,I would like to take the opportunity to thank you for your review on our hotel. We are all pleased at Mercure Korona, that you have enjoyed your stay with us and in Budapest. We hope to have the chance to welcome you back soon. With my best regards, Cyril Jung-Allegret General Manager
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"review"

15th November 2010, waherr, cumbria

whilst hotel is good enough (as i stay here often) the priviledge rooms are on small side, and you sometimes have more space in a standard room, i had to ask for another towel as the one i had picked up was full of holes, the room maid was in the corridor so it was not a problen, but in a 4 star hotel towels should not have holes on them.This stay the walk through priviledge bar had dirtry plates lying about during the day and drirty glasses still there in the morning left over from the night before. i never have breakfast there as i don't think it is good value for money. with the Hotel being on a busy square the double glazing is very good as it is does keet out the trafic noise if your room overlooks Kalvin Ter

Management responseDear Guest,I thank you for your comments.Your remarks are important to us and will enable us to improve the quality of our offer and services in a matter to satisfy our guests' needs and expectations. I already shared your feedback with my Team and made the necessary steps to prevent such an inconvenience in the future. I sincerely hope to see you back in our hotel.With my best regards, Cyril Jung-Allegret General Manager
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