Hotel address209-217 The Esplanade
How to reach the hotelGPS :S 16° 54' 34.00'' E 145° 45' 57.00''
Contact the hotel
- Tel. (+61)7/40518999
- Fax. (+61)7/40510317
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Mercure Cairns Harbourside - hotel reviews in Cairns
Hotel code: 1762
Accorhotels.com customer reviews in partnership with TripAdvisor
25th September 2013, dnporter, Sydney, Australia
A good value hotel north of the Cairns centre. We obtained a special room rate deal, so it was great value. Well located near the Esplanade and the shuttle bus service to and from the centre is a good feature.
23rd September 2013, Butts2013, Townsville, Australia
A little disappointed for the cost, was expecting a very modern room, it is my opinon the rooms are in need a reno.....Meals, outstanding.Location with a view, outstanding.Internet, questionable. once you log out (too save money) could not access again.
"Love it - will be back to Mercure Cairns"
21st September 2013, ourmaizcay, Melbourne
Stayed around a week.Can't say how much I enjoyed it. Cairns is great part of Australia and likewise Mercure Cairns great spot. Location is on Esplanade, you're about 10-15mins walk along Esplanade to pool/pier & surrounding eateries. Regular ourtesy bus takes you into CBD part if you don't feel like walking. Cairns is got a great vibe and that's also reflected in staff. Hate to single people out, but spoke with Dickie on reservations - plus Michael, Timothy, Alex in F&B who were genuinely friendly - makes such diff.Can vouch for both restaurants - Teshi's Restaurant is really nice place for dinner. Likewise Blue Mango Bar - pizza's super. Keen to return, can't recommend enough.
"My favourite hotel in Cairns."
20th September 2013, Andrew H, Thursday Island, Australia
We visit Cairns regularly and have stayed in several hotels there, but this is my favourite so far. It's a little bit out of the main tourist area, but there's a courtesy bus every hour and we had a hire car on this occasion so didn't have to walk along the Esplanade into the centre. This is a pleasant walk, but takes 20-25 minutes. The hotel is great, staff are excellent and we had a lovely meal in the Restaurant one evening. Rooms are clean and there's a nice pool. Being a little bit out of the centre it's nice and quiet, though close to the Airport, so aircraft make a bit of a noise when they get going. All in all, though, I recommend it thoroughly.
19th September 2013, Melbourne
This was our 4th stay at the Mercure Harbourside and it feels to us like returning to an old friend. The staff are always relaxed , helpful and very pleasant. The ocean view rooms provide great views and are very comfortable and the restaurant is a great place to dine offering good food and good value. From the Hotel it is a nice walk along The Esplanade into the city centre. We certainly like this hotel and would have no hesitation in recommending it to fellow travellers.
19th September 2013, suecX5753UU, Raymond Terrace, Australia
Overall it was an AWESOME experience. I would like highly commend the service that was provided to me in the restaurant by your staff Tim and Timothy. They both went absolutely above and beyond.Again AWESOME.Sue Conroy
"R est & relaxation"
14th September 2013, SYDNEY
Although a 20 min walk to Cairns the resort runs a free shuttle bus every hour into Cairns from 9am until 10pm, so if you don't feel like the walk along the esplanade it is no problem to get into town. I think by being a little way away from the main hustle & bustle of town it makes for a quieter holiday.The two Tims in the restaurant and Mango Bar are the most pleasant and obliging lads I have met for a while in a resort, and all resort staff are very helpful and pleasant. The two Tims make the most divine coctails.
"Stay made even better"
5th September 2013, rova62, Melbourne, Australia
Although our holiday was cut short because of personal reasons the time we were with you was one of being made to feel welcome by your friendly staff who were all so friendly and helpful and very sympathetic to our plight. This was our second stay with you and we will certainly be back in the near future.
"Great place to stay"
5th September 2013, DMAR1992, Townsville, Australia
I recently stayed at the Mercure Cairns Harbourside in Cairns, my wife and i enjoyed our stay and the room and the service was great. The only thing that detracted from the experience was the lack of parking on premises but parking on the street nearby was Ok. The hotel is close to the CBD and a great walk along the esplanade. Overall a great weekend, I will be back and I would honestly recommend this hotel.
30th August 2013, andybee_13, Burleigh Heads, Australia
overlooking the bay on the esplanade and about what I expected but a bit disappointed at there being a charge for internet even though small... parking is plentifull and transport is needed to go in to cairns central
"Still Good Value"
27th August 2013, Qld_Aussie_Expat_, Phuket, Thailand
This is the 4th.stay at this hotel and it never lets you down in terms of a friendly and efficent welcome. Rooms are clean well serviced and quite. Secure underground parking and complmentry Ice Machine and Laundry are a bonus for those longer stays.Happy to continue to rebook in future.The only small negative was a noticable drop-off in service and presentation of breakfast restaurantView management response »
Management responseDear Qld_Aussie_Expat, We very much appreciate your comments regarding your stay at the Mercure Hotel Harbourside Cairns. It is always a pleasure to receive positive feedback.I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.I will also inform our Restaurant team about your feedback regarding the Breakfast. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Kind Regards, Annick DuboisAssistant ManagerMercure Cairns Harbourside.
"good place to stay"
16th August 2013, bob2day, auckland
overlooking the ocean which is just across the road. an hourly free hotel bus which takes you the 1.5 k/m into the heart of cairns shopping. on site cafe and restaurant while other eating options are close by. excellent buffet breakfast. ask for an ocean view room!!View management response »
Management responseDear bob2day,Thank you for taking the time to write a Trip Advisor post, it is always a pleasure to receive positive feedback.I will share your comments with my (Breakfast) Team as I am sure that this will demonstrate to them all that the hard work that they invest at the hotel every day is recognised and valued by our guests.We hope to welcome you back to Mercure Cairns Harbourside when you are next traveling to Cairns.Best Regards,Paul MortonGeneral ManagerMercure Cairns Harbourside
"Great place and excellent staff"
16th August 2013, rozeith, Australia
Great place to stay, very helpful staff couldn't do enough for us. Rooms are great very clean, would definitely stay again. A special thanks to Hannah your extra service you gave to us was very much appreciatedView management response »
Management responseDear rozeith,Thank you for your Trip Advisor post following your recent stay at Mercure Cairns Harbourside, it is always a pleasure to receive good feedback.I will share your comments with my Team and in particular Hannah who you mentioned in your post as I am sure that Hannah will be very pleased that her service made a difference to your stay.Thank you for choosing to stay with us rozeith and we hope to welcome you back to the hotel next time you are in Cairns.Best Regards,Paul MortonGeneral ManagerMercure Cairns Harbourside
"One night at the Mecure Cairns Harbourside"
14th August 2013, Tailby2013, Gladstone, Australia
Staff are very helpful and friendly.The hotel provides transport to and from the CBD on the hour.We found the bed and pillows very comfortable.We ate at the cafe and found the food was of a good standard and well presented at a reasonable cost.
"Lovely position with amazing views"
2nd August 2013, Sharon A, Brisbane
My hubby and I stayed here and found the hotel a great place to stay. A bit of a walk into town in the middle of the day as it was a bit warm but they have a free shuttle bus that takes you in. Great service but wish the pool or even the spa was heated and a bit more private from the restaurant. I would also like to mention that I wasn't happy where the courtesy bus pickes you up from in town. Directly in front of PJ O'Briens at pretty much any time of day with young travellers calling out and screaming drunks was not very pleasant. I also thought some of Cairns locals that came up while waiting asking us for money and cigarettes felt uncomfortable at times. It would be a great advantage if you moved you pick up to maybe somewhere quieter and safer. Overall, I would definately recommend this hotel and will be back again to stay. Thanks so much.
"Work and Play"
1st August 2013, RobeMans, Brisbane, Australia
The hotel had a lot to offer and had excellent staff. The room provided me with room to relax and work and the addition of the kitchenette was a real bonus.Just love a good coffee in the morning and the Nespresso machine and coffee pods was a real plus.
"Needs a refresh"
15th July 2013, OBTF, Townsville, Australia
The Mercure would ordinarily meet my expectations but the Mercure Cairns Harbourside is old and tired and in urgent need of a refresh. The rooms and amenities are very basic but comfortable. Had I not received the rooms on sale I would have been extremely disappointed.
"A mostly good stay"
14th July 2013, 0kathy, Thursday Island, Australia
Wonderful view , good room clean and comfortable.Good service but no car parking available so had to park on the street and was concerned about vandalism as my mothers care was vandalised while parked outside a hotel on the street while I was staying at the hotel with her in the past.
"Last night of Holiday"
13th July 2013, Gregos173, Melbourne, Australia
Booking in process was seamless, although we arrived early the room was available.The evening menu was suitably variable, and the items we selected were very tasty and well prepared.The distance away from Cairns further than we anticipated, but the view of beach compensated.
"Great hotel, close to city and airport"
13th July 2013, jurien8, Perth, Australia
We upgraded to the oceanview rooms and were very happy, excellent views of Esplanade and water. Within walking distance to night markets, shops and restaurants.Friendly staff, good value for the facilities offered by this property.Would definitely stay again.
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