Hotel addressWoolcock Street
How to reach the hotelGPS :S 19° 16' 15.24'' E 146° 47' 9.65''
Contact the hotel
- Tel. (+61)7/47252222
- Fax. (+61)7/47251384
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Mercure Townsville - hotel reviews in Townsville
Hotel code: 1753
Accorhotels.com customer reviews in partnership with TripAdvisor
7th September 2013, smania1221, Brisbane, Australia
7mths pregnant, asked for a room with no stairs and was given a top floor and offered no help with luggage! The bathroom was in such disgustingly dirty state with mould we requested another room. The other room had an overpowering smell of chlorine and the air-conditioner was so noisy we hardly got any sleep. On the plus side the restaurant was lovely and meals were very nice.
"Nice rooms and setting"
6th September 2013, Cairns, Australia
Nice setting, and view by the lake. Rooms are good. Good location quiet. Close to shops and takeaways and restaurants. Easy to get around, in central location. not in city but still easy to get to everything. Close to airport. Relaxing and clean. Good value. Free and easy, and lots of parking.
5th September 2013, emotionalfemale, Brisbane, Australia
I took advantage of the weekend package and was really impressed with the value for money. The food served at the restaurant is beautiful and the staff are very friendly.The bed was really comfortable and the room was equipped with everything I needed
"Worst stay ever!"
5th September 2013, melferrero70, Port Douglas, Australia
We checked into this hotel for a quick stay stay after driving 5 hours to get there. We weren't told upon check in that there were 4 separate functions being held at this facility. The noise from the events did not die down till well after 12 am. As you can imagine we were very tired, sleep did not come that night! Rooms did not provide any sound proofing from firstly the outside noise from weddings, 21st ect. The guests in the room next door were exceptionally loud. The children were bouncing off the walls whilst parents enjoyed the partying. Placed a noise complaint which nothing was done. When the parents arrived back to room 3am, they proceeded to have continued laughs and talk loud for another hour! Our daughter was competing in a dance competition the following day, she did not compete well due to being exhausted!! Will never stay in this facility again. I can only assume weekends must be purely catered for functions and parties.
"Excellent as Always"
4th September 2013, saradarielle, Perth, Australia
staying at the Mecure in Townsville has always been a pleasure, the staff go out of their way to make sure you are happy and well cared for. The rooms are always lovely and clean, and serviced. The meals delicious and the relaxing atmosphere a welcome haven from the busy world. Well done Townsville, and thank you.
4th September 2013, holidayAugust2013, Adelaide, Australia
Location is a bit out of town but nice on a lake. Huge car park but we had a long way to walk to our room. On our patio were two chairs and a table which made it really nice to sit outside in a nice garden area overlooking the lake.
15th August 2013, Brasnett, Perth, Australia
I travelled to Townsville and stayed at your accommodation. My friends and myself were impressed with the quality of service that we received from bar staff Avagail (the young lady from Tasmania) and the breakfast manager whose given name escapes me at the moment but begins with 'm' the staff were extremely friendly and helpful. In fact one of your staff gave up her own personal time after 12:00 midnight and assisted with the cleanup of the TGS function area. David Lemmon and myself your like to commend you for having staff with such an excellent customer service demeanor. Thanks Adrian Brasnet
15th August 2013, Gia2013, Brisbane, Australia
I travel a lot. The room was well designed and the setting very pleasant, with song birds in the garden. The staff I encountered well an assess to our business. My only grouch would be that the large function room could have done with acoustic tiles on the wall, or some other means of absorbing the noise.at n otherwise enjoyable function.
12th August 2013, Rodney_Adelaide, Adelaide
Only there 2 nights. Rooms are nice if bathroom somewhat small. Grounds, pool and dining area excellent - rooms are in blocks spread out around sth side of pool and one can get a little lost. One does need to use steps to get from central area even to ground floor which is odd. But generally facilities are very good, clean and service was great.
"Good for Families"
11th August 2013, CheckOut1, Sydney, Australia
A good place to stay if you have kids and do not mind staying "out of the city". Rooms need renovating. Some are fine, But others are "looking tired". Hotel pool is great and there is an on-site coin laundry which is useful. A large, shopping mall is close by, (within about 5 minutes drive). I think that the hotel restaraunt is attractive but a little pricey. The menu a little too fancy for my tastes. From my point of view, a cheaper and more simple menu including more choices would be more inviting.
8th August 2013
Had a wonderful Stay, was only in Town for 3 days for a friends 50th Birthday. The Function was in one of the Hotels Function rooms so was a perfect choice and great staff, highly recommended!Clean rooms and good food in the restaurant. Very Happy with our stayView management response »
Management responseDear TripAdvisorMember,Thank you for your recent comments from your stay at Mercure Townsville.We are happy you had a great experience with us.We hope to see you soon for your next function!Yours Sincerely,David WellerAssistant Manager
"Room was not what is said on website"
5th August 2013, Deltadawn05, Cairns
Website says there is a bath tub in room, was not actually one. Room very small, bathroom very cramed and no hot water. Good view from room. Restraunt was over priced and breakfast was a very small selection. Overall, is a nice hotel but the rooms need to be re modeled and website updated to true description of room. Very dissapointed about no bath tub in room as promised.View management response »
Management responseDear Deltadawn05,Thank you for feedback from your stay at Mercure Townsville.I am dissapointed to hear your stay wasn't at your expectations. We do have bath tubs in our rooms, they are in our standard rooms with queen and single bedding, also in our deluxe rooms which have a spa they are both available on request.We hope to see you again to provide a more enjoyable exeperience for you.Yours Sincerely,David WellerAssistant Manager
"A one night stay :)"
24th July 2013, jane_ruston, Sydney, Australia
A brief but very enjoyable stay and all my needs were well met. Great buffet breakfast.Room was comfortable and clean; the location was convenient to the airport; service via reception was excellent, I would be happy to stay again, hopefully for longer. Thank you for your hospitalityView management response »
Management responseDear jane_ruston,Your welcome, Its always a pleasure to hear great feedback. Our breakfast team do strive to provide our guests with a great start to the day.We hope to see you again soon.Yours Sincerely,David WellerAssistant Manager
"Great Facilities for the Business Traveller"
23rd July 2013, ThePom1954, Melbourne, Australia
This was my sec ond stay at this hotel, both times for business. Although not in centre of Townsville the hotel is ideally located for the trade premises I visit during these trips, also it has close proximity to the airport. The rooms provide good facilities for the business traveller and I found them to be quiet at night with no road traffic noise. The surrounding gardens allow for nice walks in the quiet of the evening. I was especially impressed when greeted at reception at check-in, "Welcome Back Mr Smitham". David, who serviced me recognised me from my previous visit a few months previous.CheersView management response »
Management responseDear ThePom1954,Thank you for sharing your recent comments on your stay at Mercure Townsville. We a pleased you enjoyed your stay. Hope to see you again soon at Mercure Townsville!Yours Sincerely,David WellerAssistant Manager
18th July 2013, MoniqueHagan, Gladstone, Australia
Really enjoyed my stay at Townsville Mecure. Rooms were clean and comfortable. Service was lovely. Amazing food. Great location, the place felt so relaxing and peaceful for something in the middle of a city. Would definitely stay again.View management response »
Management responseDear MoniqueHagan, Thank you for your comments. Great to hear! Its always a pleasure to hear great feedback.We hope to see you again soon at the Mercure Townsville.Yours Sincerely,David WellerAssistant Manager
14th July 2013, Rockhampton
At the end of a long day's drive, it was a pleasure to make the MERCURE, Townsville, " home away from home" for the night. The room was well appointed, the restaurant served great food and it was warming to sit by the outdoor "fire" to view State of Origin, especially seeing the "good guys" win.View management response »
Management responseDear TripAdvisor Member,Thank you for sharing your comments from your recent stay at Mercure Townsville.Its always a pleasure to hear great feedback, our team in the restaurant would be pleased to hear your great comments. We are happy to hear you enjoyed your stay.Hope to see you again soon at Mercure Townsville, maybe next State of OrIgin!Yours Sincerely,David WellerAssistant Manager
12th July 2013, hozo05, Mackay, Australia
Excellent location for access to the v8s. Restuarant prices a little expensive, but overall a great place to stay with other food options in close vicinity. Although there are many rooms, noise and privacy was not a problem.View management response »
Management responseDear hozo05,Thank you for taking the time to write your feedback from your stay at Mercure Townsville. Im happy to hear your Townsville V8 series experience was enjoyable.Hope to see you again next year at the Townsville V8!Yours Sincerely,David WellerAssistant Manager
"V8 supporter great weekend"
12th July 2013, Winniemi2, Mackay, Australia
We stayed here during the current V8 weekend race, we found the staff to be very helpful and accommodating considering how busy it was. The staff were happy to hold our bags for us when we arrived which let us go straight to the track. Motel is 20-30 mins walk from the track. Nearby many food outlets, also a liquor store & Night Owl also a shopping centre. We ate breakfast at the motel and found it to be reasonable price & value with made to order omelettes. Also ate at the restaurant for dinner and found the meal prices to be good value and servings large. Only disappointment was mold on roof area of shower/bathroom and soft pillows.View management response »
Management responseDear Winniemi2,Thank you for sharing your comments from your recent stay at Mercure Townsville.Its great to hear you had an enjoyable experience during your stay for the Townsville V8 Series.Im sure the team would be happy to hear of your experience which i will share with them. Your feedback is important to us, i will follow up on your concerns with the pillows, bathroom/shower.Once again thank you, we look forward to seeing you again soon at Mercure Townsville.Yours Sincerely,David WellerAssistant Manager
8th July 2013, Jen450, Nelson Bay, Australia
Very impressed with location (on the doorstep of Sizzler/McDonalds/shopping centre), facilities and rooms. Meals were really good and catered well for the children. Staff very polite and helpful.We had a room with lake view - only minor complaint was road noise but did not detract from the enjoyment of our stay.View management response »
Management responseDear Jen450,We thank you for taking the time to write your comments from your recent stay.It's always a pleasure to hear great feedback. I will pass your comments onto the team which will provide us with encouragement to strive for an excellent experience for our guests.Once again, thank you. Hope to see you again soon at Mercure Townsville.Yours Sincerely,David WellerAssistant Manager
5th July 2013
This was a tidy well laid out resort. It seems to be well maintained.The food from the resturant was quite good value with a good selection choice. There is plenty of parking with a large shopping centre nearby.View management response »
Management responseDear TripAdvisorMember,Thank you for taking the time to write your comment from your recent stay at Mercure Townsville.Its always a pleasure to recieve great feedback! Im sure this will give our team especially in the restaurant encouragement to strive for an excellent experience for our guests.Once again, thank you. We hope to see you again soon!Yours Sincerely,David WellerAssistant Manager
2nd July 2013, Cloncurry
We are long time visitors to the Mercure, the hotel is in a great location. The normal rooms are very small and they only offer a handful of family rooms. Restaurant has excellent meals but for families the hotel is walking distance to fast food venues. Be prepared to carry your ports a long way with no help from staff. They give you a map when you get the key to find your room. This is the main fault of the hotel, distance from reception to room and some of it is up stairs. Not recommended for elderly people. Very pleasant surroundings.View management response »
Management responseDear TripAdvisorMember,Thank you for taking the time to write your comment from your recent stay at Mercure Townsville. Its a pleasure to hear your great feedback from the restaurant. Our staff do strive to provide an excellant experience for our guests. Our reception team are always more than happy to direct guests to their room and assistance with luggage. Your feedback is valuable to us i ensure i will use your comments to provide continual improvements in guests services.Once again, thank you for your comments. We hope to see you again soon. Yours Sincerely,David WellerAssistant Manager
"Very Nice Atmosphere, great hotel for families"
1st July 2013, Ruben D, Melbourne, Australia
The hotel is very open plan with great views to a beautiful lake in some of the rooms. It has a children pool as well as an adults one and the restaurant offers good choice of menu and drinks. I recommend this hotel to familie with young children as well as been a great atmosphere if you are in a business trip. Short distance to the airport and close to the city centre.View management response »
Management responseDear Ruben D,Thank you for sharing your comments from your recent stay at Mercure Townsville.Its always a pleasure to receive positive feedback. Im sure your comments will serve as an encouragement for our team to continue delivering an excellant experience for our guests.Once again thank you, hope to see you again at the resort soon!Yours Sincerely,David WellerAssistant Manager
"Pleasant but bland"
29th June 2013, MySemillon
This motel occupies a spacious but rather unexciting site, convenient to the highway but away from the lovely Strand area of the town. Set well back off the road amongst very pleasant grounds, it is adjacent to shops and various fast food retailers but well sheltered from road noise. The buffet breakfast was less than exciting - all the usual foodstuffs but fairly bland. The motel is well laid out with good facilities but provides an adequate base rather than memorable accommodation.View management response »
Management responseDear mySemillon,We appreciate you taking the time to write your comment on your recent stay at Mercure Townsville.Your feedback is important to us, your comment regarding the buffet breakfast will be forwarded to the team and will serve to continue to provide a pleasant experience for our guests.Thank you for sharing your experience. Yours Sincerely,David WellerAssistant Manager
These prices may be based on different room types. Depending on the country, these prices may not include taxes, may include VAT only or may include all taxes (VAT and city tax). When prices do not include all taxes, the relevant taxes (VAT and/or city tax) will be stated in the following stages of the reservation process. The price is only guaranteed at the time of reservation.